Waterman I T

16/10/2026

16/10/2026

🔹 Behind the Scenes at Waterman IT | What Happens When You Raise a Support Ticket?

When something goes awry with your IT, knowing how to get the right support is important.

At Waterman IT, our Berkshire-based team provides ongoing IT support to businesses, schools and charities through our managed service agreements.

When a customer contacts us by telephone or through our support system, their enquiry is logged and prioritised in accordance with their agreed Service Level Agreement (SLA).

Using Syncro, our ticket management platform, we can track enquiries, record work carried out and maintain a history of issues and resolutions.

Whether it's an everyday IT problem or a potential cybersecurity concern, having a structured process helps us assess issues and coordinate an appropriate response.

Depending on the nature of the issue and the customer's support agreement, our engineers can provide assistance by telephone, remotely or on-site.

It's all part of our approach to providing organised, accountable and reliable IT support.

🌐 WatermanIT.co.uk
🔹Keeping IT Simple

14/10/2026

Happy Birthday, Niall! 🥳

Today we're celebrating Niall, one of our IT engineers here at Waterman IT!

Having been part of the team for 10 months now, Niall has become a valued member of our team, here in Swallowfield.

Whether he's out visiting our customers across Berkshire and beyond, busy in the workshop repairing equipment, or working on IT migration projects, Niall plays an important role in keeping our customers' IT running smoothly.

We're really pleased to have him on the team and appreciate all the hard work he puts in.

Have a fantastic birthday, Niall! We hope you have a great day!

13/10/2026

🔹Testimonial Tuesday!

This week's feedback comes from a Berkshire business customer who recently merged two businesses, each with their own IT support arrangements.

We're delighted to have helped simplify a complex transition, providing practical advice, hands-on support and taking ownership to keep everything running smoothly.

It's great to hear our approach has made such a positive difference. A big thank you to our customer for their kind words and continued trust in Waterman IT!

A big thank you to our customer for taking the time to share this feedback. We look forward to continuing to support their business.

🌐 WatermanIT.co.uk

09/10/2026

Behind the scenes at Waterman IT!

Ever wondered what's involved in moving a business from one IT system to another?

Here's our team discussing an IT migration!

A migration simply means moving emails, files or systems from one setup to another, such as moving from an ageing server to the cloud or upgrading to Microsoft 365.

For many businesses, the thought of making these changes can be daunting. After all, nobody wants disruption, downtime or lost data!

So, what happens behind the scenes?

Before anything moves, there's plenty of planning involved. We review existing systems, check backups, identify potential challenges and carefully plan and test the changeover.

The benefits? Better security, improved reliability, easier access to information and less reliance on ageing equipment.

Our aim is to make the transition as smooth as possible, keeping disruption to a minimum and supporting customers throughout the process.

It's all part of Keeping IT Simple at Waterman IT!

🌐 WatermanIT.co.uk

08/10/2026

Would your team recognise a convincing phishing email?

Yesterday, we received what appeared to be a genuine remittance advice email from a supplier.
At first glance, it looked legitimate. The sender wasn't using an obvious gmail or hotmail address, and the email even referenced a supplier we actually use.
But something didn't add up.
Why would a supplier be sending us a remittance advice and why were the sender and recipient email addresses the same?
Looking more closely, the image within the email was also pixelated and grainy. Another reason to be suspicious.
These were the warning signs that made us stop and question whether the email was genuine.

Phishing emails are becoming increasingly convincing. They can reference real businesses, use professional-looking branding and appear to come from legitimate email addresses.

So, what should you do if you receive something suspicious?

• Don't click links or open attachments.
• Report the email to your IT support team.
• Forward suspicious emails to [email protected].
• Delete the email once reported.
• If you've clicked a suspicious link or opened something potentially malicious, contact IT and arrange a security check.

The important message?

Just because an email looks genuine doesn't mean it is.
A few seconds spent questioning an unexpected email could save your business from a costly cyber security incident.

At Waterman I T, we're helping businesses stay secure and recognise the threats that can so easily slip through.

Keeping IT Simple
🌐 WatermanIT.co.uk

06/10/2026

Happy 1 Year Work Anniversary, Michael! 🎉

Michael is a key part of our first-line support team, based in the office and dealing directly with our customers every day.

Whether he’s responding to support tickets, answering telephone queries or helping to get issues resolved quickly, Michael plays an important part in keeping our clients supported and our service desk running smoothly.

He’s become a real asset to the Waterman IT team over the past year, and we’re very pleased to have him with us.
Here’s to year two!

02/10/2026

Cyber Security Awareness Month!

October is Cyber Security Awareness Month, and it’s a good opportunity for businesses to review the small habits that can make a big difference to their security.

Strong passwords, multi-factor authentication, up-to-date systems and a healthy degree of caution around unexpected emails or login requests all help reduce risk.

At Waterman I T, we help businesses, schools and charities put practical cyber security measures in place without making things unnecessarily complicated.

From Microsoft 365 security and managed protection to vulnerability monitoring, backup and Cyber Essentials, our focus is on helping organisations stay secure, resilient and productive.

Good cyber security should be part of everyday business, not something only thought about after an incident.

Keeping IT Simple.

🌐 WatermanIT.co.uk

30/09/2026

🎊

And that’s a wrap for our current Top Table!

This morning marked the final meeting for our Chairman Dave Barson, Vice President Kate Allen and Secretary Treasurer Tom Waterman, before they hand the baton over to our new leadership team.

And what a 12 months it’s been.

When they took over, Inspire had 23 members, had passed £1.1 million in business, converted 14.3% of visitors into members and had an average referral value of £732.

Today, they handed over a chapter with 30 members, £1.38 million in business, a 54.7% visitor conversion rate and an average referral worth £962. 👏

Not a bad year’s work!

Before signing off, they also handed out a few awards recognising some of the people who have helped make those numbers happen:

- 💷 Most Business Passed: Kate Allen – £197,466
- 📚 Most CEUs: Annica – 229 units
- 👋 Most Visitors: Dave – 5
- 🤝 Most Referrals: Mitch – an incredible 234, resulting in £101,638 of business
- 💰 Highest Average Referral Value: Al – 33 referrals averaging a whopping £3,828 each
- ⏰ Attendance Award: Peter – 50 meetings out of 50. No subs. No absences. Peter, please book a holiday. 😂
- ⭐ Extra Mile Award: Peter again, for giving his time every single week to write up our member presentations and help showcase the businesses in the room.

A huge thank you to Dave, Kate and Tom for everything they’ve put into Inspire over the past year. The numbers speak for themselves, but there’s been a lot of work behind the scenes to get us there.

Now it’s time to hand over the baton and see where the next Top Table takes us.

No pressure, guys… 😬😂

29/09/2026

🔹 Testimonial Tuesday

Helping customers overcome IT challenges and keep moving forward is what good support is all about.

We were really pleased to receive this feedback from one of our London business customers after Michal helped resolve issues with a procurement portal registration.

His support helped keep the process on track and enabled the customer to complete their registration and move forward with applying for new opportunities.

A great bit of feedback for Michal and the team.
Keeping IT Simple.

🌐 WatermanIT.co.uk