HaloITSM (https://haloitsm.com/) - a cloud-based platform designed for ITIL-aligned service delivery. With features like incident management, a customizable knowledge base, and a ticket self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. HaloServiceDesk (https://haloservicedesk.com/) - an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service. HaloPSA (https://halopsa.com/) - a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalogue management.
