Superfast-IT

04/09/2026

🌟Say hello to Ben Pollard, the newest face on our IT support team.🌟

Ben's joined us as an IT support apprentice, with A-levels in maths, computer science and economics under his belt. He's keen to get stuck into real work from day one: real tickets, real clients, and engineers around him who've been doing this for years.

That's exactly the attitude we look for at Superfast IT: hands-on, ready to learn by doing.

Welcome to the team, Ben!😀

27/08/2026

How Does Co-Managed IT Support Work?

Wondering how co-managed IT support works? Here's exactly how responsibility splits between your internal team and an external provider.

21/08/2026

Microsoft has started automatically installing Copilot on business computers, no request needed. 🤔

Before your team gets excited and starts using it, there's a step most businesses skip:
❗Checking who can see what.

Copilot only knows what the person using it can already open. That sounds fine until you think about how most business file systems work.

A folder is shared with everyone because properly chasing permissions takes too long. A project folder gets opened for a few weeks and is never looked at again. Nobody notices, because nobody goes looking through years-old files.

Copilot changes that. Nobody must go looking anymore. Someone asks a question, and it answers using anything it's allowed to open, including the file that got shared company-wide by mistake three years ago and never fixed.

We'd get your file permissions checked before you let the team loose on Copilot. Start with HR and finance; they cause the most damage when left wide open. People should only be able to see what they need for their own job, nothing more.

If that sounds like something worth checking before Copilot does, get in touch.
📞 0121 309 0090
📧 [email protected]

19/08/2026

What is Managed Email Security, and Do You Need It?

Managed email security stops phishing, business email compromise and account takeover before they cost you money. Here's what it actually involves.

12/08/2026

IT Strategy for Small Businesses: A Practical Guide

Growing fast but still running IT on an ad hoc basis? Here's how to build an IT strategy that keeps pace with your small business.

09/07/2026

Why Proactive IT Support Matters for Financial Services

Proactive IT support helps financial services firms cut cyber risk, meet compliance demands and keep operations running smoothly.

07/07/2026

If an email asks you to download a tool to "view a document," stop and verify before clicking.

A growing attack pattern is tricking employees into installing real IT software on their own machines.

The software is called RMM (Remote Monitoring and Management), and it lets IT companies remotely control computers for support purposes.

Tools like ConnectWise ScreenConnect, Datto RMM, SimpleHelp, N-able, and LogMeIn are all legitimate and digitally signed by reputable vendors.

That's exactly why attackers love them. Antivirus software doesn't flag them as malicious because they aren't malicious.

They're just being installed by the wrong person.

In February 2026, Microsoft documented a campaign that hit 29,000 users across
10,000 organizations.

The lure was a fake "IRS Transcript Viewer" email. The download was actually a repackaged ScreenConnect installer.
Once an employee ran it, the attacker had full remote control of their machine.

The same trick is being used with fake Zoom invites, fake Teams calls, and fake DocuSign emails.

A few things you can do:

Ask your IT provider to maintain an allow-list of approved RMM tools. Anything outside that list gets blocked from installing automatically.

Train your team that "download this viewer to see your document" is almost always a phishing attempt. Real documents don't require a new program.

Audit your endpoints for RMM software your IT provider didn't install. If you see something unfamiliar, flag it.

If you're not sure what RMM tools are running on your team's computers right now, that's the first thing to check this week.

19/06/2026

How Outsourced IT Support and Cyber Security Help Professional Services Firms Grow

Discover how outsourced IT support and cyber security empower professional services firms to enhance productivity, secure client data, and drive growth.

16/06/2026

If your business uses info@, sales@, or support@, and someone set it up as a standard user mailbox with a shared password, there are two things worth knowing.

First, every person who has ever had that password can still use it. When staff leave, the password rarely changes. Shared credentials are one of the most common ways small businesses get compromised.

Second, you're paying a Microsoft 365 license on a mailbox that no individual person actually owns. That's unnecessary.

Microsoft 365 has a built-in option that fixes both: Shared Mailboxes.

Every staff member accesses the shared address through their own login. Replies still come from info@ or support@.

Every action is logged under the individual who sent it. And if the mailbox stays under 50 GB, there's no separate license to pay for.

Setting one up takes about five minutes:
1. Sign in to https://hubs.la/Q04lxk920
2. Go to Teams & groups, then Shared mailboxes
3. Click Add a shared mailbox and enter a name and email address
4. Click Add members and choose who gets access

When someone leaves, you remove them in 30 seconds. No password resets, no risk of an ex-employee quietly reading client emails.
If you're not sure how your shared addresses are currently set up, it's worth a quick check.
📞 0121 309 0090
📧 [email protected]

12/06/2026

Onsite IT Support vs Remote IT Support: Which Does Your Business Need?

Remote support resolves most IT issues. But not all. Here's how to choose between onsite and remote IT support, and when hands-on assistance is the only answer.