16/06/2026
If your business uses info@, sales@, or support@, and someone set it up as a standard user mailbox with a shared password, there are two things worth knowing.
First, every person who has ever had that password can still use it. When staff leave, the password rarely changes. Shared credentials are one of the most common ways small businesses get compromised.
Second, you're paying a Microsoft 365 license on a mailbox that no individual person actually owns. That's unnecessary.
Microsoft 365 has a built-in option that fixes both: Shared Mailboxes.
Every staff member accesses the shared address through their own login. Replies still come from info@ or support@.
Every action is logged under the individual who sent it. And if the mailbox stays under 50 GB, there's no separate license to pay for.
Setting one up takes about five minutes:
1. Sign in to https://hubs.la/Q04lxk920
2. Go to Teams & groups, then Shared mailboxes
3. Click Add a shared mailbox and enter a name and email address
4. Click Add members and choose who gets access
When someone leaves, you remove them in 30 seconds. No password resets, no risk of an ex-employee quietly reading client emails.
If you're not sure how your shared addresses are currently set up, it's worth a quick check.
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