Marks Micros

06/06/2026

I hope this doesn't get taken down. Unfortunately this happens to some of the customers I meet now and again, and it puts shame on the IT industry, when there are many honest techs out there going the extra mile for their customers, day in, day out. It is a warning to anybody who is using this company who rips people off by charging a fortune for printer support, (£500) then puts remote software on their PC so they can create "new" faults, which they will then charge to repair. What lovely people.

From: Canon Printer Support
Sent: 17 March 2026 12:49
To: ####################################### (to protect customer's identity who had been scammed )

Subject: Service Completion & Lifetime Protection Confirmation

Hello Mr. ###x ###x, (the customer is actually female but they couldn't recognize the difference between a man's name from a woman's or its just automation)

Thank you for choosing our technical support services. This email confirms the successful completion of the service performed on your computer, network, and printer, along with activation of your long-term protection plan.

Work Completed on Your Computer

Diagnosed system issues caused by stopped Microsoft services and missing drivers

Repaired corrupted Windows system files and restored system stability

Re-enabled all essential services and reinstalled required drivers

Removed unnecessary programs, temporary files, and junk data to optimize performance

Performed complete system cleanup and performance optimization

Security & Threat Removal

Detected and removed infection from the computer and network
Secured the system against malicious activities and vulnerabilities

Network Protection

Installed and configured Sonic-Wall firewall on the network
Firewall runs 24/7 in the background to monitor and protect all connected devices

Provides protection against online threats, unauthorized access, and suspicious activity

Printer Setup

Installed and configured Canon printer on the network
Successfully connected and verified communication with the computer

Lifetime Dedicated Technical Support & Protection Plan

Your devices are now covered under our lifetime support and protection service.

During this period:

You may contact us for any technical issue related to your current or future devices

Remote troubleshooting and resolution will be provided by a dedicated technician

Security concerns, performance issues, installation assistance, and configuration support will be handled

Ongoing guidance and technical help are available whenever required

This plan ensures complete peace of mind — you no longer need to worry about security, protection, or technical support for lifetime.

Assigned Technician: Kevin
Employee ID: GTS075
Helpline Number: 0204 630 7769.

Direct Line Number: 07488867755
Please keep this email for your records. If you require any assistance, do not hesitate to contact us.

This payment will appear on your credit/ debit card statement under the name of "Oxyleon Group Limited" (Our Payment Partners & Merchant Providers).
Kind regards,
Technical Support Team
Support for Canon printers

I hope that this activity is stopped soon, very, very soon.

OXYLEON GROUP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity

09/05/2026

Its 10 Years of , use code StaffordshireDay10 when you post an enquiry on my website (www.marksmicros.co.uk) or on an email to me at [email protected] to get 10% off if I do some work for you or you buy some product or service from me.

04/05/2026

https://www.linkedin.com/posts/digitalinclusion-digitalpoverty-techforgood-share-7456784011508592640-Psln?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAPRn_gBJrGLH1b0aLge4DifwgjJ7r-hkh0

This week I finally made it over to the amazing team at VAST Services (1920) in the Dudson Centre, Hanley — with another batch of donated tech: laptops, a Chromebook, and a desktop PC. Why? Because digital poverty is real, and it’s affecting far more people than most of us realise. With the rise...

04/05/2026

https://nextdoor.co.uk/p/WRWbQPh-msDH?utm_source=share&extras=MTc1OTIxOTQyMjEyOTU%3D&utm_campaign=1777929096970&share_action_id=0308e2cb-35de-4a71-9f04-a6ea2f1784fb

04/05/2026

Hi, I just want to warn people on here about a scamming company (called Oxyleon Group Limited) who claims they can set up your printer and solve all your IT problems for the sum of £500, which is in itself crazy. Here is an email below of what to expect, when they have carried out thier "work" on your PC, with some details of the scammers in it.

From: Canon Printer Support

To: ############xx ###############x
Subject: Service Completion & Lifetime Protection Confirmation

Hello Mr. ######xx,

Thank you for choosing our technical support services. This email confirms the successful completion of the service performed on your computer, network, and printer, along with activation of your long-term protection plan.

Work Completed on Your Computer
Diagnosed system issues caused by stopped Microsoft services and missing drivers
Repaired corrupted Windows system files and restored system stability
Re-enabled all essential services and reinstalled required drivers
Removed unnecessary programs, temporary files, and junk data to optimize performance
Performed complete system cleanup and performance optimization

Security & Threat Removal

Detected and removed infection from the computer and network
Secured the system against malicious activities and vulnerabilities

Network Protection

Installed and configured Sonic-Wall firewall on the network
Firewall runs 24/7 in the background to monitor and protect all connected devices

Provides protection against online threats, unauthorized access, and suspicious activity

Printer Setup

Installed and configured Canon printer on the network
Successfully connected and verified communication with the computer
Lifetime Dedicated Technical Support & Protection Plan
Your devices are now covered under our lifetime support and protection service.

During this period:
You may contact us for any technical issue related to your current or future devices

Remote troubleshooting and resolution will be provided by a dedicated technician

Security concerns, performance issues, installation assistance, and configuration support will be handled

Ongoing guidance and technical help are available whenever required

This plan ensures complete peace of mind — you no longer need to worry about security, protection, or technical support for lifetime.

Assigned Technician: Kevin
Employee ID: GTS075
Helpline Number: 0204 630 7769.

Direct Line Number: 07488867755
Please keep this email for your records. If you require any assistance, do not hesitate to contact us.

This payment will appear on your credit/ debit card statement under the name of "Oxyleon Group Limited" (Our Payment Partners & Merchant Providers).
Kind regards,
Technical Support Team
Support for Canon printers

I have been out to 2 customers recently who have been scammed this way. Fortunately, this last customer used a Credit Card to pay them so they should get their money back.

The service they offer also puts remote control software on your PC so they can further "invent" issues (which you wont have but they can put on your PC) so they can keep on charging you to fix what they have broken. You have been warned!

I cleaned up their PC for a more reasonable fee of £79, and removed all the remote control software settings and put their firewall back as it should be. I also set up their wireless printer properly.

Unfortunately, companies like this prey on a certain demographic (people who didn't grow up with tech) so I am reporting them to Trading Standards, etc.

Thanks for reading this all the way to the end if you have.
Steer clear of them and you can always come to me for no fix, no fee support or callout and service fees from a Dell Expert from £69.

www.marksmicros.co.uk
Comment

Mark's Micros | Computer repairs in Stoke-on-Tent and Staffordshire. Reliable, no-nonsense service. Personal friendly dependable computer services by Mark Farrell. New computers and upgrades. Knowledgeable hardware advice. Dell supplier. PC & laptop security protection.

23/04/2026

I've just reached 100 followers! Thank you for continuing support. I could never have made it without each and every one of you. It really helps me with my business 🙏🤗🎉

30/03/2026

Hi, if you use Simply Business for your Business insurance, get a £25 gift card for using this link:

14/02/2026

Just wanted to repost this as I don't think many people have seen it. Apparently there have been no replies or feedback to the Councils website about this project. Original post can be found here: https://www.stoke.gov.uk/info/20003/your_council_your_city/804/longton_past_present_and_future_%E2%80%93_your_stories_your_art

Longton town centre is set to gain a new community-inspired public artwork, with residents invited to share memories and stories to help shape a large-scale piece near the railway station.

29/12/2025

So, another visit to the Gingerbread Family Support in Hanley today brought a great sense of pride that my company and I are doing our part to help in any way we can. We’re supporting this fantastic local charity by donating some tech—a few laptops for the people they support, and an iPad to help the staff in their mission. The laptops will make a small but meaningful contribution toward reducing digital poverty in the area. A big thanks to my customers, from small businesses like Quality Systems Consultancy Limited and GEI Limited in Stafford, to home users, who donated their old technology for me to refurbish, refresh, and give a second life to those struggling without tech in today’s highly online world. Thank you to everyone who has supported me in one way or another this year, its been a busy but good one! Looking forward to seeing what 2026 brings!

💪 💻 👍

06/12/2025

I love this...