LaneSystems Ltd

LaneSystems have successfully provided professional and reliable IT support, management services and solutions to SMEs in the North East of England for the last 18 years. Our clients range from small entities to larger businesses with multiple sites across the country. Currently based at Stockton-on-Tees and Gateshead, LaneSystems' location provides quick access to a large catchment area for the N

orth East of England. LaneSystems' technical skills cover a wide range of server platforms, including support and configuration of full cluster fail over facility and domain replication over a large WAN. With our Dell partners we have the resources to provide expert advice on all aspects of network and server infrastructure, ranging from full cloud based solutions to hybrid local infrastructures. LaneSystems have been continually developing new strategies and goals during their growth. The key focus has been to become your IT Business Partner, working with your business operations, acting as your IT managers, aligning your IT infrastructure to suit your business requirements. LaneSystems ethos: “LaneSystems believe in working with a company, not for a company, as this develops a better bond of trust. Our clients know that we will always be there to assist with growth and provide advice. Our business partners depend on LaneSystems for their IT operations, Support, Reliability and are not purely cost driven; this forms a symbiotic relationship with all of our partners.”

LaneSystems' successful business model is to become a Business Partner, ensuring that all aspects of the IT infrastructure are addressed; this includes Asset IT management register, Disaster Recovery documentation, Security review and IT Policy implementation. Working alongside our Business Partners, we provide advice to help improve how the IT system should be ran and administered. Providing a solution for a problem or a potential problem does not necessarily mean additional costs, but ensures efficient running of any infrastructure. Our annual fully inclusive IT Support Contracts give our clients full confidence they require in IT, knowing their professional IT Business Partner is simply a phone call away at all times. The support contracts are transparent and provide a full audit trail on reported issue/s:

When it was raised
When it was addressed
When it was actioned
When it was resolved

Our Business Partners provide a time scale for the completion of the resolution of a fault; this gives them more control and LaneSystems a better understanding of the urgency of the fault. In all cases, our focus is on delivering a high quality service, designed around our clients to meet the requirements of their business operations.