05/08/2021
Our support email address...
In an effort to provide you with the best possible response to emailed requests for assistance, we have implemented a new service that will convert emailed support requests directly into tickets within our bespoke service desk application.
Can we therefore please ask that any new email requests for support are sent directly to...
[email protected]
Once your email has been received our system will automatically provide you with an email receipt for your request, along with a reference number that can be quoted when enquiring on your ticket status.
Please note that our main office number of 01780 758581 is still available as ever, and you can call us on this for assistance and to log support requests as before between 09:00 and 17:30 Monday - Friday.
You can also still contact members of the team directly via their individual email addresses, although we cannot guarantee that support requested via this route will be responded to within any agreed SLA's.
Many thanks for your continued support.
