Digital Exchange

Digital Exchange Managed Service Provider of IT, telecoms & digital dictation. Let us take care of your technology leaving you free to run your business.

Digital Exchange is an IT and Telecoms company with over 22 years of experience. We offer all types of IT support and connectivity including cabling. We also provide DNS hosting and have a wide range of options in regards to helping your business function proactively in a digital world. Email us at: [email protected] and we'll get back to you ASAP.

📞🌐 What happens to your business phone system if the internet goes down?If your business relies on VoIP or a cloud phone...
09/10/2026

📞🌐 What happens to your business phone system if the internet goes down?

If your business relies on VoIP or a cloud phone system, an internet outage can impact far more than just web browsing. Calls may stop reaching desk phones, outbound calling can be disrupted, and customer communications could be affected.

The good news? An outage doesn't have to make your business unreachable.

Our latest blog explores:
✅ What happens to VoIP during an internet outage
✅ How call forwarding can keep customers reaching you
✅ The benefits of 4G/5G and broadband failover
✅ Why power cuts and internet outages are different challenges
✅ Common phone system resilience mistakes businesses make

A resilient phone system is about more than fast broadband. It's about having the right backup plans, routing rules, and failover options in place before you need them.

🔗 Read the full blog here: https://thedigitalgroup.co.uk/what-happens-to-your-business-phone-system-if-the-internet-goes-down/

📶 What Is A Business Broadband SLA And What Should It Actually Cover?Your broadband fails on a Monday morning. 💥 Cloud s...
02/10/2026

📶 What Is A Business Broadband SLA And What Should It Actually Cover?

Your broadband fails on a Monday morning. 💥 Cloud systems stop responding, VoIP calls are affected, and productivity grinds to a halt.

The real question isn't if your provider will fix it. It's:

✅ How quickly will they respond?
✅ What repair times are contractually guaranteed?
✅ What happens if they miss those commitments?
✅ Do you have any compensation or service credits available?

Our latest Digital Exchange blog explains everything business owners need to know about Broadband Service Level Agreements (SLAs), including fault response times, repair targets, uptime guarantees, support hours, service credits, and how SLAs compare with leased lines and business failover solutions.

Don't get caught out by marketing promises. Make sure you understand what's actually covered before signing your next broadband contract.

📖 Read the full guide here:
https://thedigitalgroup.co.uk/what-is-a-business-broadband-sla-and-what-should-it-actually-cover/

💬 Need help comparing business broadband, FTTP, leased lines or failover options? Speak to the Digital Exchange team today.

🚀 New Blog Alert: Business Broadband Installation – How Long Does It Take And What Can Delay It?Waiting for a new broadb...
25/09/2026

🚀 New Blog Alert: Business Broadband Installation – How Long Does It Take And What Can Delay It?

Waiting for a new broadband connection can be frustrating, especially when your office move, cloud systems, VoIP phones or day-to-day operations depend on it.

The reality is that there isn't a one-size-fits-all installation timeline. While some business broadband services can be activated quickly, factors such as wayleaves, landlord permissions, blocked ducts, fibre build requirements and engineering works can cause unexpected delays.

In our latest blog, we cover:

✅ Typical broadband and leased line installation times
✅ What happens during a fibre broadband installation
✅ Common causes of delays
✅ How to reduce the risk of your project being held up
✅ What to do if your connection doesn't go live on time

Planning a business move or connectivity upgrade? This guide will help you avoid costly surprises and keep your project on track.

📖 Read the full blog here:
https://thedigitalgroup.co.uk/business-broadband-installation-how-long-does-it-take-and-what-can-delay-it/

🚀 Why does your business broadband slow down at busy times?If your internet feels fast first thing in the morning but st...
04/09/2026

🚀 Why does your business broadband slow down at busy times?

If your internet feels fast first thing in the morning but struggles when everyone is online, network contention could be the reason.

Our latest blog explains:
✅ What contention ratio means
✅ Why broadband speeds can drop at peak times
✅ How it impacts VoIP, video calls and cloud services
✅ Whether FTTP, failover or a leased line could help

📖 Read the blog: https://thedigitalgroup.co.uk/contention-ratio-explained-why-business-broadbands-slows/

🌞 We're taking a short break!Digital Exchange will be closed from 5pm on 28th August and will reopen on 1st September at...
28/08/2026

🌞 We're taking a short break!

Digital Exchange will be closed from 5pm on 28th August and will reopen on 1st September at 9am.

Thank you for your support. We hope you enjoy the long weekend and look forward to speaking with you again soon.

🌐 EFM vs FTTP vs Fibre Leased Lines: Which Is Right for Your Business?Choosing business connectivity isn't always as str...
28/08/2026

🌐 EFM vs FTTP vs Fibre Leased Lines: Which Is Right for Your Business?

Choosing business connectivity isn't always as straightforward as it should be. With options like EFM, FTTP and fibre leased lines, understanding the differences can make a big impact on performance, reliability and cost.

Our latest Digital Exchange blog breaks down each option in plain English, covering:

✅ Speeds & performance
✅ Reliability & SLAs
✅ Installation considerations
✅ Upload vs download capabilities
✅ Costs & future scalability

Whether you're a growing SME, a multi-site organisation or simply reviewing your current connectivity, this guide will help you make an informed decision.

📖 Read the full blog here:
https://thedigitalgroup.co.uk/ethernet-first-mile-efm-vs-fttp-vs-fibre-leased-lines-which-is-right-for-your-business/

🌐 Signing a new business internet contract? Don't sign until you've asked these 10 questions.The lowest monthly price do...
21/08/2026

🌐 Signing a new business internet contract? Don't sign until you've asked these 10 questions.

The lowest monthly price doesn't always deliver the best value for your business.

From upload speeds and SLAs to failover protection, support, security and hidden costs, the details in your contract can have a huge impact on productivity, customer experience and long-term costs.

Our latest Digital Exchange blog highlights the 10 essential questions every business should ask before committing to a new broadband, FTTP or leased line agreement.

✅ Avoid costly surprises
✅ Understand what's really included
✅ Compare providers properly
✅ Choose a service that can grow with your business

Read the full checklist here 👇

🔗 https://thedigitalgroup.co.uk/business-internet-checklist-10-questions-to-ask-before-signing-a-contract/

🌐 Static IP Address Explained: Do SMEs Really Need One?If you're comparing business broadband packages, you've probably ...
31/07/2026

🌐 Static IP Address Explained: Do SMEs Really Need One?

If you're comparing business broadband packages, you've probably seen a static IP address listed as an optional extra. But is it something your business actually needs? 🤔

The answer depends on how your organisation works.

✅ A static IP can be useful for: 🔹 Secure remote access (VPNs) 🔹 IP whitelisting 🔹 Multi-site connectivity 🔹 On-premises servers and specialist systems 🔹 Certain telephony setups

☁️ But if your business relies mainly on Microsoft 365, Google Workspace, cloud CRM platforms, hosted VoIP and other cloud services, a standard dynamic IP is often more than enough.

Many SMEs end up paying for features they don't need—or miss out on ones that could genuinely help. Understanding the difference can save money, reduce complexity and improve connectivity.

Read our latest guide to find out whether a static IP is right for your business. 👇

https://thedigitalgroup.co.uk/static-ip-address-explained-do-smes-really-need-one/

🌐 What Is Broadband Failover And Does Your Business Need It?How much would an internet outage cost your business?For man...
24/07/2026

🌐 What Is Broadband Failover And Does Your Business Need It?

How much would an internet outage cost your business?

For many organisations, even a short disruption can mean: 📞 Missed VoIP calls
💳 Failed card payments
☁️ Lost access to Microsoft 365 and cloud apps
📧 Email downtime
👥 Reduced staff productivity

That's where broadband failover comes in.

Broadband failover automatically switches your business to a backup internet connection if your primary service fails, helping keep your team connected and customers supported.

In our latest blog, we explain: ✅ What broadband failover is
✅ How automatic failover works
✅ The different backup options available (4G, 5G, secondary broadband & leased lines)
✅ How to choose the right solution for your business
✅ Why resilience matters just as much as speed

If your business relies on cloud applications, VoIP, Microsoft 365 or online payments, failover should be a key part of your business continuity strategy.

🔗 Read the full blog and discover how to keep your business online when your primary connection goes down.

https://thedigitalgroup.co.uk/?p=3975&preview=true

Address

Sheffield
S47UR

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

01142203000

Website

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