02/09/2026
Training headset packages — something that often gets overlooked until it becomes a problem. If you're onboarding new staff who need to listen in on live calls, or running call quality monitoring, you need a Y-lead trainer package. This splits the audio so a supervisor and agent can both be connected to the same call without the customer knowing. Available for USB connections on computers and laptops, and for standard desk phone setups. Particularly useful in contact centres, financial services, and anywhere with a structured coaching process. Not sure which version works with your current phones or system? We'll help you work it out. Impartial advice. Free trial available.
https://www.headsets4business.co.uk/collections/headset-y-lead-training-packages