05/01/2024
PiBlu are looking for an experienced IT Support Desk Engineer to join their expanding team 🧑💻
To apply, please email: [email protected]
We are looking for an experienced IT Support Desk Engineer to join our expanding team 🧑💻
PiBlu Technologies is a combination of two long established businesses, Techknow and Diamond Solutions UK. IT and telecommunication needs are at the forefront of any successful business today, so the companies came together to form PiBlu in January 2022. Combined, we are a leading specialist provider of technology and communication solutions. Our business aim is to focus on delivering the best value services on the market, benefiting from unequalled expertise to always ensure our clients’ business needs are covered. If you are interested in learning more about who we are and what business services we cover, then please take a look: www.piblu.co.uk
It is imperative to our business that all employees create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Providing you meet the skills set outlined then this position is open to all.
🔹Essential Skills
• Proven experience as an IT Support Desk Engineer, over 12 months in the role.
• Fundamental understanding of computer systems, software products and IT hardware.
• Strong communication skills, both verbal and written. Confident and polite telephone skills with a calm, customer focused manner.
• Able to complete basic network troubleshooting.
• Experience in remote desktop applications and helpdesk software.
• Full UK Driving Licence.
• Strong time management and organisational skills with the ability to reprioritise.
🔹Responsibilities
• Provide first line IT support to clients.
• Manage ownership of support tickets to completion.
• Establish issue and provide prompt and accurate support.
• Keep the customer up to date with resolutions to the IT fault or change.
• Clear recording of the fault and fix to management requested standards.
• Install software onto new hardware ensuring set up is to customer's expectation.
• Build and test VoIP systems, both on hardware and soft applications.
• Project work with company directors and clients.
• Ability to support and mentor apprentice engineers.
🔹Salary and Benefits
• £21-23k per annum depending on experience, potential for salary increase once probationary period is complete and abilities are proven.
• Opportunity for professional development and progression to lead engineer.
• 20 days holiday pro-rated.
• Free car parking.
• Company pension.
• Uniform and Equipment provided.
• Complimentary office refreshments.
• Office central to town centre, bus and Metrolink station and motorway for commute.
Please be aware that only applications sent to [email protected] will be considered.
