17/11/2021
What's an IVR?
Think of your Telcos - MTN, Airtel, 9mobile, Glo, etc.,
What do you hear when you call their customer service?
All that messaging and initial help is provided through an IVR.
Interactive Voice Response = IVR
If customers or clients call you frequently, this is how an IVR helps you;
▪Route calls to the right dept
▪Reduce customer/client's waiting time
▪Customize greetings to customers
▪Share business updates, and much more
Overall, you get Better Customer Experience, Efficient Work Flow and Improved Customer Satisfaction
Is your inbound call center set up with an IVR?
Run a Smooth Contact Center
Get all you need in one place
▪IVR & Auto Dial
▪Integrated CRM & Productivity tools
▪Detailed Analytics & More
Go to Kasookoo.com