EPIC Computers

In addition to warranties purchased with your PC, all PCs that we supply are warranted free from defects as per section (B). This warranty does not affect your statutory rights.

2. Goods confirmed by us as defective during the warranty period, as per section (B), will be repaired or replaced, usually by replacing a faulty component with a new component of the same or higher value. All PCs returne

d under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and where possible, returned to sender.

3. This warranty does not apply to any defect caused by fair wear and tear, wilful damage, overclocking, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us (e.g. in an unventilated / hot or dusty environment), failure to follow our instructions, or any alteration/repair carried out without our approval.

4. All LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects, unless stated otherwise. Dead pixels on LCD/LED panels are covered under the manufacturers’ warranty terms and conditions. We can not guarantee that you will receive a replacement screen should your screen develop any dead pixels.

5. We cannot be held responsible for any loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that we will need to format or replace drives when returned under warranty, regardless of any correspondence stating otherwise.

6. We allow you to open your case and install your own components without voiding your warranty, providing the following conditions are followed:

authorisation for upgrades must be requested by writing to us with your order number and upgrade details
if the actions of the person installing the components cause damage to the computer, the warranty will be void;
if you install components that are not purchased from us and they cause problems with your computer, the warranty will be void;
if you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed. we will support you in installing components purchased from us.
7. Taking your PC to a 3rd party for the purpose of diagnosing/repairing a fault or upgrading may VOID all warranties on the order. In addition, any costs incurred will not be covered by us. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number to return the PC to us through the specified returns procedure.

8. In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.