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Incline-IT

Transforming service delivery for Housing, Local Authorities & the Non Profit sector with outcome-focused technology solutions.

09/06/2026

Are routine customer enquiries still taking up too much time across your housing teams?

For many housing providers, the issue isn’t simply contact volume. It’s the fact that customers often cannot easily access the information they need without speaking to someone.

That can lead to more calls, repeated emails, longer response times, and extra pressure on staff who are already managing complex enquiries.

VestaHub+ is designed to make customer self-service simpler. It gives tenants, owners and leaseholders access to key housing services through one digital portal, including rent information, repairs, open cases, forms, and guided service requests.

Because it can integrate with core housing systems, customers can see more accurate, up-to-date information without needing to chase your team for basic updates.

That means fewer avoidable contacts, clearer customer journeys, and more time for staff to focus on the enquiries that really need human support.

To reduce avoidable contact, improve customer self-service, and make key housing services easier for residents to access, book your free consultation here:
https://www.incline-it.com/request-a-consultation

02/06/2026

Finance teams in housing are under pressure to move faster, but the way most systems are set up makes that difficult.

A large part of the problem is time spent on repetitive tasks.

Manual data entry. Rebuilding reports. Checking and rechecking figures.
The same processes repeated each month just to produce outputs that should already be available.

That’s where time is lost.

You’re expected to deliver accurate reporting, support investment decisions, and maintain compliance, all while working with processes that slow everything down.

When financial processes are automated and connected, those repetitive tasks start to disappear.

Data flows between systems, reporting becomes consistent, and your team can focus on analysing information rather than preparing it.

That’s when finance teams move from managing workload to driving outcomes.

If your current approach still relies on manual effort to produce the basics, it’s worth understanding what a more efficient model looks like.

Explore how you can improve your financial control and automation here: https://www.incline-it.com/housing-finance-software

26/05/2026

Compliance in housing isn’t a target to aim for. It’s a legal standard you’re expected to meet.

The challenge is proving it.

The National Housing Federation’s Document Retention and Disposal Schedule sets clear expectations around how long records should be kept, how they’re managed, and when they should be removed.

Many organisations are still managing documents across shared drives, paper files, and disconnected systems. That’s where control is lost.

Records are harder to track. Audit trails are incomplete. Teams spend time chasing information instead of evidencing it properly.

That’s where exposure builds.

Documagix gives you full control over your records. Every document is structured, searchable, and fully auditable, so you can evidence compliance clearly and consistently.

It also removes the reliance on manual processes that create risk in the first place.

When your records are controlled, compliance becomes something you can demonstrate, not something you have to piece together.

Learn how to strengthen your housing organisation’s compliance and control:
https://www.incline-it.com/cloud-document-management-solutions

19/05/2026

If your contact centre feels harder to run than it should, the issue usually isn’t your team.

It’s the system behind them.

You’re dealing with repeat callers, frustrated staff, and no clear visibility of what’s actually happening across channels. Conversations sit in silos. Call history is hard to access. Insight is almost impossible to act on.

That’s where most housing contact centres can get stuck.

Active Contact brings everything into one place. Voice, email, webchat, and messaging channels all connected, with full visibility of every interaction.

Your team sees the full picture, not just fragments.

The impact is immediate. Faster responses, improved tenant experience, and fewer manual workarounds.

If your current system is creating friction instead of removing it, it’s time to rethink how your contact centre operates.

Explore how an omnichannel contact centre solutions work in practice:
https://www.incline-it.com/omnichannel-contact-centre

12/05/2026

The process of matching applicants to available homes is often slower than it should be.

In many cases, this is driven by how the process is structured.

Applications are filtered manually. Information is held across multiple systems. Decisions are made using data that is not always complete or up to date.

This creates delays.

Properties remain unoccupied for longer than necessary. Opportunities are missed. And teams spend time managing the process rather than progressing it.

Smart Search and Matching addresses this directly.

By using intelligent filtering, it connects applicants to suitable homes quickly and accurately, without the need for manual sorting.

This enables faster allocations, reduces delays, and supports a more efficient lettings process.

When matching improves, the wider process becomes easier to manage.

Explore how Vestalet supports faster, more effective lettings:
https://www.incline-it.com/social-housing-lettings-platform

21/04/2026

Contact Centre as a Service (CCaaS) is changing how organisations deliver customer service.

Unlike traditional on-premise contact centres, CCaaS offers the flexibility, scalability, and cost efficiency modern organisations need, all through the cloud.

At Incline-IT, we go further. We combine CCaaS with housing management systems, CRM, cloud technology, and analytics to create a connected, intelligent customer service experience.

This means…
- More personalised interactions
- True omni-channel communication
- Better collaboration for office-based, remote, and mobile teams
- Happier customers who don’t have to repeat themselves

Partner with Incline-IT and transform the way you connect, collaborate, and deliver service.

Read more to discover why Contact Centre as a Service is the future of Customer Service: https://www.incline-it.com/blog/why-contact-centre-as-a-service-is-the-future-of-customer-service

15/04/2026

Incline-IT’s omnichannel contact centre solution is built to transform the way organisations connect with customers, tenants, and communities.

From voice and email to chat, SMS, and WhatsApp, Active Contact brings every interaction into one intelligent platform, giving teams a clearer view, faster responses, and better conversations.

Explore why organisations choose Active Contact👉

08/04/2026

Andrew is the Managing Director of Incline IT and Group Managing Director of our parent company, as well as one of the two principal owners of the business.

With over 20 years’ experience in the IT industry, both in the UK and internationally, Andrew brings a strong mix of entrepreneurial drive and a genuine commitment to delivering first-class service to customers.

He oversees our key support functions, including Finance, HR, Facilities and Administration, while also supporting sales and marketing. In addition, Andrew is the Product Owner for a variety of governance, back office and financial solutions, helping shape solutions that deliver real value for our customers at affordable prices.

Andrew’s focus is simple: build great teams, deliver dependable technology, and ensure our customers receive solutions they can truly rely on.

31/03/2026

Social housing teams are under constant pressure.

- Delivering high-quality services.
- Meeting regulatory requirements
- Managing tight budgets.
- All while improving the tenant experience.

At Incline IT, we understand these realities because we work alongside social housing providers every day.

Our technology is designed to help your teams achieve more with less effort, working smarter, communicating more effectively, and maintaining clear control over data, finance, and assets.

No unnecessary complexity.

Just practical solutions that support better decisions, stronger services, and better outcomes for tenants.
Request a consultation to discover how our solutions can benefit you: https://www.incline-it.com/request-a-consultation

03/03/2026

Collaboration drives innovation at Incline-IT. Through strategic partnerships with global cloud leaders like AWS, we deliver reliable, future-ready solutions built to the highest standards.

As an AWS consultancy partner, we’ve proven success implementing Amazon Connect for Housing, a flexible, pay-as-you-go omnichannel contact centre supporting voice, webchat and bots.

Discover what this means for you👉

Address

Century House, Gadbrook Business Centre
Northwich
CW97TL

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://www.incline-it.com/, https://www.incline-it.com/request-a-consultation, https://www.incline-it.com/book-a-demo

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