20/11/2019
IT SERVICE DESK ENGINEER.
37 hours per week, 52 weeks per year.
Initial 12-month fixed term contract.
We are seeking a highly motivated individual with exceptional customer service skills, strong technical experience, and a demonstrable technical specialism, ideally in Office 365, or SharePoint Online.The role could be based in either of our Newquay or St Austell offices (or a mix of both)
The IT Service Desk Engineer will work closely with the Chief Information Officer (CIO), and IT Manager, and will act as a consistent point of contact for all incoming IT service requests. They will have strong customer service skills, be clear and confident communicators, and possess a diverse technical skillset to be able to assist users in troubleshooting and resolving issues where possible.
While we do not currently operate rigidly within ITIL, experience of it may be an advantage.
The IT Service Desk Engineer may be someone who has come from a Senior Technician or Assistant Network Manager background, or potentially even a Network Manager who is looking for a slight change in direction. In all cases, the person will be someone who is enthused to join a thriving Trust, responsible for supporting the largest amount of students in a MAT across the South West, across our 12 schools (with an additional Free School also approved!)
Application forms and further information, including job description and person specification, are available to download from https://celtrust.org
Closing Date: Friday 6th December 2019 9.00am
Interview Day: Friday 13th December 2019
Cornwall Education Learning Trust is an equal opportunities employer and is also committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We implement the safer recruitment process; the successful candidate will be expected to undergo checks including an enhanced DBS check.