Welcomm Communications - O2's Best Direct Business Partner 2023

05/01/2024

New year, new Contact Centre... That's how the saying goes, right?

In 2024, using a Contact Centre to centrally manage all calls, emails and webchats in one place just makes sense. As does reporting on how long it takes for your staff to answer.

And with , the solution we use in-house at Welcomm, a Contact Centre is no longer just for 'big' businesses. You can pick and choose who gets a Contact licence, so you don't have to roll out to all!

Treat your business this new year to better customer service, greater visibility/insights and higher productivity. Could be a real game changer...

Book a demo 👉 https://welcomm.co.uk/horizon-contact

Introducing…Horizon Contact. The new contact centre platform made for Horizon customers, supported by Gamma’s Support and Operations Team of The Year

29/12/2023

As 2023 comes to a close, we want to say a huge to our teams, customers and partners for your continued support this year - we look forward to seeing you in 2024!

But before we welcome in the new year, we thought we'd take a moment to reflect on all of our achievements as a business this year 🙏

💙 We've had long-serving members of our team reach incredible milestones with our business this year.

💙 We signed up to to help tackle youth homelessness by taking 1,600 young people off the street and into employment.

💙 Our team has been crowned O2's Partner of the Year for a sixth consecutive year - in recognition of high customer satisfaction 🏆

💙 We acquired local IT Specialist firm Binary Star, and welcomed their customers to the Welcomm family.

💙 We invested in a huge upgrade to our office space and equipment, to make our working environment motivating, productive and true to our brand.
..To name but a few! Wishing you and your business success in 2024 🥂

15/12/2023

Merry Christmas from all of us at Welcomm 🎄🎅

To be a little more sustainable (and have a lot more fun), this year our team have recorded a video ‘Christmas Card’ to share the exciting things our customers can look forward to in 2024.

Spoiler alert...
❄ From a new self-service customer portal (to log out-of-hours requests and access insights unheard of industry), to
❄ The introduction of a new verification policy to greater secure your account, AND
❄ The launch of three new IT Support tiers, offering support from just £10 per user…

We don’t know which update to be most excited about?

04/12/2023

Last month, we welcomed an influx of new starters to , including Graduate Data Analyst Joseph Turner. Speaking of his first few weeks with us, Joseph shared:

"My first few weeks at Welcomm have been brilliant! I've enjoyed learning an awful lot in a short amount of time, and everyone has made me feel very 'Welcomm'.

Having finished at the University of Leicester back in July, it fantastic to be able to use my degree in my job. My manager Adam has been so helpful, giving me lots of technical support. When there's been a challenge, we've worked well as a team."

We're excited to have you Joseph, and look forward to seeing your input, creativity and enthusiasm take our business to new heights!

For info about other positions available, visit our website: https://welcomm.co.uk/careers

29/11/2023

🏆 NEW AWARD WIN 🏆

Our brand new 2023 and Excellence award from O2 has taken pride of place in our beautiful new boardroom.

Thanks to the team at Virgin Media O2 for this recognition and their ongoing support throughout our 35 year partnership 🎂

This accolade is particularly meaningful to us, as it is awarded to the partner that maintains the highest customer satisfaction scores across mobile and digital products.

A huge thank you to for keeping our customers happy, profitable and productive!

13/11/2023

Welcomm are thrilled to announce the acquisition of Global IT Specialist Firm Binary Star Ltd, including the new appointment of IT Project Coordinator Stephanie-Louise Howard-Harris!

A warm welcome to all of our new customers 💻

With more engineers on hand to help, plus expertise across mobile, telephony, data connectivity and business utilities, we hope through this transition that our new customers are able to benefit from access to a much bigger team.

01/11/2023

We are proud to have signed up to - a national movement to end youth homelessness through the power of ⚽

Hear from our CEO Aidan Piper, as he shares why he thought it was important that Welcomm and Leversedge get involved.

If any of our customers or fellow ICT channel partners want to get behind this, and help The Street Soccer Foundation get 1600 people into work, we'd love to speak to you. You can read more here: https://thebiggoal.co.uk/

27/10/2023

Missed calls are missed opportunities... to sell or to support 🤙

Having recently upgraded our own telephone system at Welcomm, we spoke with Customer Support Specialist, Cally Stanton to get her thoughts on our move to Horizon Contact.

"𝑰𝒕 𝒉𝒂𝒔 𝒃𝒆𝒆𝒏 𝒓𝒆𝒂𝒍𝒍𝒚 𝒔𝒊𝒎𝒑𝒍𝒆 𝒕𝒐 𝒑𝒊𝒄𝒌 𝒖𝒑 𝒕𝒉𝒆 𝒏𝒆𝒘 𝑯𝒐𝒓𝒊𝒛𝒐𝒏 𝑪𝒐𝒏𝒕𝒂𝒄𝒕 𝒔𝒚𝒔𝒕𝒆𝒎. 𝑻𝒉𝒆 𝒗𝒊𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚 𝒘𝒆 𝒉𝒂𝒗𝒆 𝒏𝒐𝒘 𝒉𝒂𝒔 𝒎𝒂𝒅𝒆 𝒂 𝒉𝒖𝒈𝒆 𝒅𝒊𝒇𝒇𝒆𝒓𝒆𝒏𝒄𝒆 𝒕𝒐 𝒉𝒐𝒘 𝒘𝒆 𝒘𝒐𝒓𝒌!

𝑾𝒊𝒕𝒉 𝒆𝒗𝒆𝒓𝒚𝒕𝒉𝒊𝒏𝒈 𝒐𝒏 𝒐𝒏𝒆 𝒔𝒄𝒓𝒆𝒆𝒏, 𝒘𝒆 𝒄𝒂𝒏 𝒔𝒆𝒆 𝒘𝒉𝒆𝒏 𝒆𝒂𝒄𝒉 𝒐𝒕𝒉𝒆𝒓 𝒂𝒓𝒆 𝒂𝒗𝒂𝒊𝒍𝒂𝒃𝒍𝒆, 𝒆𝒗𝒆𝒏 𝒘𝒉𝒆𝒏 𝒘𝒐𝒓𝒌𝒊𝒏𝒈 𝒓𝒆𝒎𝒐𝒕𝒆𝒍𝒚. 𝑾𝒆’𝒗𝒆 𝒇𝒐𝒖𝒏𝒅 𝒕𝒉𝒂𝒕 𝒘𝒆 𝒄𝒂𝒏 𝒂𝒏𝒔𝒘𝒆𝒓 𝒄𝒂𝒍𝒍𝒔 𝒂 𝒍𝒐𝒕 𝒒𝒖𝒊𝒄𝒌𝒆𝒓 - 𝒘𝒆 𝒂𝒏𝒔𝒘𝒆𝒓𝒆𝒅 𝒊𝒏 𝟔.𝟖 𝒔𝒆𝒄𝒐𝒏𝒅𝒔 𝒐𝒏 𝒂𝒗𝒆𝒓𝒂𝒈𝒆 𝒚𝒆𝒔𝒕𝒆𝒓𝒅𝒂𝒚!

𝑷𝒍𝒖𝒔 𝒘𝒆 𝒄𝒂𝒏 𝒔𝒆𝒆 𝒉𝒐𝒘 𝒎𝒂𝒏𝒚 𝒄𝒂𝒍𝒍𝒔 𝒘𝒆’𝒗𝒆 𝒆𝒂𝒄𝒉 𝒂𝒏𝒔𝒘𝒆𝒓𝒆𝒅 𝒂𝒏𝒅 𝒊𝒇 𝒂𝒏𝒚 𝒄𝒂𝒍𝒍𝒔 𝒂𝒓𝒆 𝒘𝒂𝒊𝒕𝒊𝒏𝒈; 𝒆𝒂𝒔𝒊𝒍𝒚 𝒕𝒓𝒂𝒏𝒔𝒇𝒆𝒓𝒓𝒊𝒏𝒈 𝒄𝒂𝒍𝒍𝒔 𝒂𝒓𝒐𝒖𝒏𝒅 𝒕𝒉𝒆 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒊𝒏 𝒐𝒏𝒆 𝒄𝒍𝒊𝒄𝒌."

Learn how Horizon Contact could work for your business 👇
https://welcomm.co.uk/horizon-contact

23/10/2023

Investing in fresh talent is key to the growth and sustainability of our business. That's why we're always on the lookout for new ideas from , and candidates.

Joining our team means being part of a culture of learning and innovation. If you're interested in any of our available roles, get in touch with us today 👇

https://welcomm.co.uk/careers

20/10/2023

In the lead up to Halloween we don't mean to scare you, but... 👻🧙‍♀️

You can now no longer buy any new ISDN or -based services. Witch means it's time to treat your business to a new and futureproof and solution.

By switching to digital, your business can enjoy access to a much faster and more reliable business broadband connection, PLUS a telephone system that provides better voice quality and greater flexibility for your staff to work remotely.

For more information about staying ahead of the carve, speak to our team or visit our website 🎃

The biggest change to the UK Telephone Network is here. Learn what the PSTN Switch Off means for your business.

18/10/2023

In with the new? Out with the old! ♻📱

Our Service helps businesses correctly dispose of their old or hardware, giving devices a second life in new hands, or seeing them broken down for raw components in compliance with the WEEE directive.

compliant data destruction processes are used to wipe individual devices, and any residual value left in unwanted technology is returned back to you to invest in new hardware for your business.

Plus, your tech is able to be posted to us or collected for FREE! Terms apply.

Sounds like a win to me? 💰 Contact us to get started!

[email protected]
welcomm.co.uk
01858 41001

18/09/2023

We believe in the technology we sell. After all, we use it in our business every day! 📞📱💻

Now you can call our team on Horizon Contact - the new, easy-to-use contact centre that automatically assigns calls, emails and webchats to selected members of staff, allowing us to effectively manage all customer communications (from any device with a browser)!

With nothing missed and every customer being responded to, I guess we'll speak to you soon...

Learn more: https://welcomm.co.uk/horizon-contact