04/10/2026
🫖☕️ GET THE KETTLE ON - ITS A LONG ONE 😛
❗️ IMPORTANT BUSINESS UPDATE ❗️
As of tomorrow, Monday 5th October, I’m taking the next step in the progression of my business and transforming the shop into a workshop-only premises.
I’ve now been trading for 8 years, and during that time I’ve rebuilt and adapted the inside of the shop three times to accommodate both my workspace and my customers.
The last rebuild saw me enlarge the customer walk-in area for your benefit. However, with the continued growth of the business and the increasing volume of work, I now need to take that space back and dedicate it to what matters most — getting your repairs completed efficiently and to the highest standard.
This weekend I’ve already started the transformation, and around 90% of the premises is now dedicated to my workshop and working area.
WHY THE CHANGE?
Over the past two years, I’ve seen a significant increase in custom and workload. While I’m incredibly grateful for this growth, the volume of phone calls, walk-ins and interruptions has made it increasingly difficult to work efficiently.
Constant interruptions and distractions slow down the repair process, delay jobs and ultimately affect the service I’m able to provide.
So, to keep the work flowing properly and maintain the standard I expect from myself, this change has become necessary.
NEW ACCESS & BOOKING SYSTEM
There will no longer be general walk-in access during the week.
The premises will be open to customers on:
WEDNESDAYS: 10 - 5pm
& SATURDAYS: 10 - 2pm
All enquiries and bookings must now be made via WhatsApp.
Once your repair is booked, you will be given a Job ID, along with an arranged date and time for dropping your device off.
There is a buzzer on the door, which will be used for access at your arranged appointment time.
Once your repair is complete, you will be contacted and a collection date and time will be arranged in the same way.
📞 PHONE CALLS
The landline will no longer be active for incoming calls.
I will still be able to make outbound calls, so you may occasionally see the business number appear on your phone.
This change is necessary because the volume of incoming calls has become extremely difficult to manage alongside the actual repair work.
📱 WHATSAPP - 07309 488312
WhatsApp will now be used strictly for enquiries, bookings and repair-related communication.
Please do not use WhatsApp for:
• General conversations
• Personal date requests
• PC advice
• Diagnostics before booking
• Explanations of possible faults
This isn't to be unhelpful — it is simply necessary for me to manage the workload and keep the business running efficiently.
⏱️ REPAIR TIMES
Please remember that repairs can take time.
If I know your repair will be completed the same day, I will let you know when booking.
Otherwise, repairs may take 2–7+ days, depending on the fault, parts availability, workload and the complexity of the repair.
Please also understand that messages such as “Can I have an update?” or “????” will not receive a response.
You will be contacted as soon as your repair is complete, so there is no need to chase for an update.
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Finally, I want to say a massive thank you to every single customer who has supported me over the last 8 years.
Without you, the business would not have grown to the point it is at today.
This change is a big step forward for me and the business, and although it means things will work a little differently, it will allow me to focus properly on the work, reduce interruptions and ultimately provide a much smoother and more efficient repair service.
Thank you for your continued support, patience and understanding. ❤️
Here’s to the next chapter! 🔧💻
