14/10/2026
Your team probably pasted sensitive customer data into ChatGPT this week. They didn't think they were doing anything wrong, they were just trying to solve a problem quickly.
Seven in ten UK employees are using unapproved AI tools at work. Most of them have had no training on how to do it safely. That's what the industry calls shadow AI: real work, real company data, zero oversight.
The thing is, your business already runs software that handles customer information. Your accounts package, your CRM, your email, someone agreed terms with those suppliers. But when staff start copying confidential details into consumer chatbots, that's a whole different situation.
We've just published a guide that covers what shadow AI actually is, why it matters, and what you can do about it. No scaremongering. Just straightforward information about the data risk and how to handle it.
Worth a read if you've got staff, customers, or anything you'd rather keep private:
https://dijitul.uk/your-staff-are-using-chatgpt-at-work