Ciptex, Ciptex Ltd, 3 Piccadilly Place, Manchester (2026)

Name: Ciptex
Address: Ciptex Ltd, 3 Piccadilly Place, Manchester, M13BN, GB
Telephone: +443458800808
Price range: Not applicable

We’re making customer service smarter and faster. Join us in redefining the future of customer service.

28/04/2026

Your contact centre is only giving you half the picture.
It tells you what's happening. But does it tell you why?

When data from all your channels is siloed, agents lose context and lose control of conversations. They get frustrated. Some don't come back.

Bringing it all into one place gives you the insight from every interaction — your agents stop guessing and your customers stop repeating themselves.

That means:
Fewer repeat contacts
Faster resolutions
A complete picture of every customer - their journey, behaviour, and needs in one place.

Twilio Segment was built for exactly this - one unified customer profile, visible across your entire operation.

The data was always there. Now it's visible and working for you.

23/04/2026

Most Twilio partners will be at Signal 2026.
We've been building on Twilio since 2012.

And we can't wait to be back again this year!

We're heading to San Francisco this May - We'd love for you to come and see what we have lined up!

It's not a pitch. Just a conversation about what's actually working in customer engagement right now.

22/04/2026

Most contact centres are still verifying identity the same way they did 20 years ago.

A few security questions, a date of birth, maybe a memorable word.

That puts agents in an impossible position .
Push back on a customer who can't remember their answers, or take the risk and move on.

Neither is a great outcome.
And fraudsters know exactly how to exploit that hesitation.

There's a better way to handle this, and it doesn't mean making every interaction feel like an interrogation. Smart infrastructure can do most of the verification work before an agent is even involved.

That's what we help contact centres build at Ciptex.

17/04/2026

Huge congratulations to James John Wright, one of our degree apprentices here at Ciptex, who has been shortlisted for Degree Apprentice of the Year 2026 at the GM Skills Awards!

Jamie is one of our Software Engineers, studying at Manchester Metropolitan University, and this shortlisting is a well-deserved recognition of the hard work he puts in across both.

Good luck! 🤞

16/04/2026

San Francisco, here we come.

The Ciptex team is heading to Twilio Signal, and we’re excited to be in the room with the people shaping what’s next in customer engagement.

As the UK’s Number 1 Twilio Gold Partner, Signal is exactly the kind of event we value most - fresh ideas, honest conversations, and practical innovation that businesses can actually use.

If you’re going to Signal, make sure to come visit our stand and don't be afraid to drop us a message.

https://signal.twilio.com/

Address

Ciptex Ltd, 3 Piccadilly Place
Manchester
M13BN

Telephone

+443458800808

Website

https://www.ciptex.com/

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