01/09/2026
Personalisation is about much more than using someone's first name. It's about making supporters feel recognised.
That might mean referring to their previous support, acknowledging the impact they've made or sending communications that reflect the causes and campaigns they care about most.
The more relevant your communications feel, the more likely supporters are to read them, respond to them and continue their relationship with your charity.
Personalisation isn't clever marketing. It's good stewardship.