Kerfuffle Podcast

Kerfuffle Podcast The biggest, baddest and best Proptech Podcast brought to you by the biggest presenters the industry has to offer.

25/08/2026

Material Information in Property Listings: How HM Land Registry Is Here to Help

David Mintz is joined by Jamie Winch, Senior Stakeholder and Innovation Manager for HM Land Registry’s Local Land Charges Programme, to explore how better access to property information could create a faster, more transparent and less stressful property market.

Jamie explains how the new Local Land Charges service came about, the problems it is designed to solve and what it means for estate agents, buyers, sellers and the wider property industry.

They discuss:

• Why accessible material information matters
• How the Local Land Charges service works
• Whether the service is live and who can access it
• The three main benefits for property professionals
• How much it costs to use
• How agents are already using the service
• What HM Land Registry is planning next

When the programme is complete, the Local Land Charges service will hold approximately 25 million digitally accessible, spatially enabled data items relating to land and property. The information will be findable, accessible, interoperable and reusable.

Could better information at the beginning of the property journey help reduce delays, failed transactions and unnecessary stress? Watch the full discussion to find out.

Find out more about HM Land Registry and the Local Land Charges service:
https://www.gov.uk/government/organisations/land-registry

Follow HM Land Registry on LinkedIn:
https://www.linkedin.com/company/hm-land-registry/

24/08/2026

How Independent Letting Agencies Are Winning with Better Tech

David Mintz is joined by George Stillwell of PropServ to explore how independent letting agencies are using smarter technology to reduce workload, improve the landlord and tenant experience, and manage maintenance more effectively.

PropServ resolves approximately 74% of tenant reports raised through the platform, while only 7.5% go off-platform. Report volumes have also grown around 19-fold since March 2025.

In this discussion, David and George cover:

• The problem PropServ was created to solve
• Its three main advantages for independent letting agents
• An AI voice line that speaks more than 36 languages
• Automated diagnosis and triage of maintenance issues
• Out-of-hours tenant requests
• Access to a network of more than 2,500 contractors
• Landlord approval of tenant requests through the portal
• Awaab’s Law detection and automation
• Support when something goes wrong
• Migrating existing landlord and tenant data into PropServ
• Whether PropServ is suitable for every agency

If property maintenance is consuming too much of your team’s time, this conversation offers a fascinating look at how better technology can create a faster, more consistent service for agents, landlords and tenants.

16/08/2026

Simon Whale is Joined by David Mintz to discuss all things property and proptech, Swimmin' In Estate Agency, AI, Angela Rayner and all the usual malarkey

29/07/2026

What difference can getting sellers sales-ready earlier actually make?

Shannon Rae Kibble, Instructions Manager at Paul Dubberley, part of the Connells Group, shares her experience of using NPTN by LMS and the impact it is having on both her team and their customers.

Shannon explains how gathering key information upfront is helping create a smoother, more professional onboarding experience, giving sellers greater confidence from day one and helping identify potential issues much earlier in the transaction.

She also talks about the practical benefits in branch, including less paperwork, quicker processes and having better information available for buyers and sellers. In Shannon's words, the system has been "an absolute dream."

And would she recommend NPTN to other estate agents?

"No, because I want it all for myself."

Perhaps the best testimonial of all.

08/05/2026

What’s it actually like working with Kerfuffle as a supplier?

We sat down with Taylor Coleman from Tapi to talk less about products… and more about partnership.

From launching into the UK market at speed, to understanding supplier ROI, Taylor talks openly about why Tapi chose to work with Kerfuffle and the people behind the scenes helping suppliers gain traction in the industry.

“A lot of organisations ask suppliers for sponsorship or event involvement without really understanding the supplier side of the journey. Kerfuffle gets that because they’ve lived it.”

Huge thanks to Taylor for the kind words about Simon, David, Sarah, Ellen, Stu and the wider team.

AI in estate agency is finally starting to move beyond gimmicks.Not just writing property descriptions. Not just generat...
07/05/2026

AI in estate agency is finally starting to move beyond gimmicks.

Not just writing property descriptions. Not just generating headshots. Not just “look what ChatGPT can do”.

In our latest conversation with Kristjan Byfield from The Depositary, we explored something much more interesting:
How AI can genuinely improve outcomes in one of the most emotionally draining parts of agency - tenancy conclusions and negotiations.

The best technology should not remove the human element.
It should remove the friction, admin and mental load that stop people delivering great service.
The Depositary’s AI tools are helping agents:
• Build better, clearer deduction proposals
• Negotiate more effectively with tenants
• Reduce emotionally charged back-and-forth
• Improve consistency across teams
• Free up time for the conversations that actually matter

We also discussed the wider AI shift happening across the industry and why we are now moving from “AI as a novelty” into true workflow transformation.

Listen, watch and read in the first comment.

Most agents don’t have a marketing problem... but there is often a conversion problem between viewing and offer.We sat d...
06/05/2026

Most agents don’t have a marketing problem... but there is often a conversion problem between viewing and offer.

We sat down with Bradley Kieser of SMS Speedway to talk about one of the most overlooked gaps in estate agency: what actually happens after a viewing.
Because let’s be honest…feedback is inconsistent, response rates are low, negotiators spend hours chasing, vendors get vague updates. And in all of that deals start to disappear.

What stood out wasn’t just the automation. It was the psychology.

Same timing. Same questions.

Just different wording.

→ 6% response rates vs 80%+

One simple shift:
“To avoid a phone call…”
That’s it. People don’t want to be chased. They want convenience and a way to respond without awkwardness.
And when you get better feedback:
You advise vendors properly
You refine buyer matching
You rescue deals that would otherwise be lost
This isn’t about replacing negotiators.
It’s about freeing them up to focus on the conversations that actually move deals forward.
Old school agency, backed by smarter systems.

If you’re still relying on calls and guesswork after viewings, this is worth a watch.
𝗟𝗶𝗻𝗸 𝘁𝗼 𝘄𝗮𝘁𝗰𝗵, 𝗿𝗲𝗮𝗱 𝗼𝗿 𝗹𝗶𝘀𝘁𝗲𝗻 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗰𝗼𝗺𝗺𝗲𝗻𝘁 👇

We spoke to 𝗔𝗮𝗿𝗼𝗻 𝗖𝗮𝗺𝗯𝗱𝗲𝗻 from Keyhive.io about AI, automation, CRMs… all the things shaping the future of estate agenc...
06/05/2026

We spoke to 𝗔𝗮𝗿𝗼𝗻 𝗖𝗮𝗺𝗯𝗱𝗲𝗻 from Keyhive.io about AI, automation, CRMs… all the things shaping the future of estate agency.
And then we landed on 𝗸𝗲𝘆𝘀.

Because in a lot of branches, access to someone’s home is still being managed with: a paper book, a spreadsheet, or “I think someone’s got them”.
Keys feel small, intil they’re not there!
Missing keys aren’t just about the key. They’re about time, stress, accountability and trust.
If you’re serious about raising standards, start with the fundamentals.

𝗟𝗶𝘀𝘁𝗲𝗻, 𝘄𝗮𝘁𝗰𝗵 𝗼𝗿 𝗿𝗲𝗮𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗰𝗼𝗺𝗺𝗲𝗻𝘁

Most agents are using WhatsApp.Very few are using it properly.This was something we explored in more depth with Paul Gan...
29/04/2026

Most agents are using WhatsApp.

Very few are using it properly.

This was something we explored in more depth with Paul Gandar from Stitch AI, who is right at the centre of how this is evolving for agents day to day.

At the moment, for most businesses, it’s a useful habit. Quick messages, chasing viewings, the odd follow-up. It works.
But what’s happening behind the scenes, driven by Meta Platforms, is something much bigger.

WhatsApp is becoming part of a structured communication system. Not just messaging, but how enquiries are handled, how leads are nurtured, how clients are updated and how deals are progressed.

That shift matters because if your team is using WhatsApp across individual phones, you may have speed, but you don’t have visibility. Conversations sit with people rather than the business. Follow-up depends on individuals. Handover becomes harder than it should be.
The opportunity here isn’t about sending more messages. It’s about creating a clearer, more consistent experience for your customers.

Faster responses.
Joined-up conversations.
Better follow-up.
Less friction.
And ultimately, better outcomes.

The starting point isn’t technology.
It’s a simple question: What experience do we want our customers to have when they contact us?

Once that’s clear, you can start to shape how WhatsApp fits into your process, rather than letting it sit on the edges of it.

Link to watch, read or listen in the first comment 👇

Sales progression shouldn’t be the afterthought.It’s the part that decides whether you actually get paid.In this convers...
24/04/2026

Sales progression shouldn’t be the afterthought.
It’s the part that decides whether you actually get paid.

In this conversation with Laura Harvey from Progresa, we get into what’s really slowing deals down, where they fall apart, and what proper progression actually looks like.
👉 Why 4–6 months has become “normal” (and shouldn’t be)
👉 Where deals really go wrong
👉 How to handle surveys, renegotiations and tricky chains
👉 What agents can do immediately to speed things up

And one stat worth paying attention to:
~10 weeks from sale agreed to exchange.
That’s not luck. That’s process, ownership and care.
If your pipeline feels slower than it should… this is the bit to fix.

https://www.kerfuffle.com/suppliers/progresa

👇 Link to watch, read or listen in the first comment

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