11/07/2024
If you're using an e-mail account that is provided by your ISP, e.g. you're with BT for broadband and you have a btinternet/btopenworld e-mail address, you might want to think about migrating over to a free, independent e-mail account such as gmail/outlook.com, *before* you get your e-mail account shut down (and maybe without any notice).
This is part of a trend that started maybe ten years ago whereby a lot of UK ISPs want to abandon their e-mail service (my guess is that it's seen as an unnecessary business expense which doesn't inherently generate profit), for example Freeserve / Wanadoo / Orange was a big one when they told customers that they were shutting down their e-mail service completely, BT went through a phase of requiring customers who had changed away from BT to pay monthly to keep their e-mail account alive, Talktalk has a similar policy (as well as some other bizarre, anti-customer decisions). BT Business has neutered btconnect e-mail addresses to the point of near-complete uselessness too.
BT and Plusnet are a merged company these days; Plusnet have taken every opportunity to shut down customers' plusnet e-mail accounts (for example, a customer of mine wanted to upgrade their existing broadband package with Plusnet and in turn had their e-mail account permanently shut down), BT just acted in a very similar manner to another of my customers.
If this is something you would like some assistance/advice, I'm here.