SwitchboardFREE

15/06/2026

Summer is here. And some businesses are already missing calls.

If your call cover isn't set up yet, here's the 10-minute fix:

Log in to SwitchboardFREE
Go to call routing - check who each number diverts to
Add mobile numbers for anyone covering from home or away
Enable the mobile app for cover staff
Update your out-of-hours greeting to reflect summer hours
Set a fallback number (the one that catches everything else)
Ten minutes now could save you a customer this week.

Need help with any step? Drop a comment or visit switchboardfree.co.uk

10/06/2026

What actually happens when your team goes on leave and nobody sets up call diversion.

A potential customer calls. No answer. They try once more. Still nothing.

Maybe they leave a voicemail. Most don't.

Most just call the next business on their list.

That's the quiet cost of a missed call in summer. Not a complaint. Not a review. Just a sale that walked to a competitor while someone was on a beach.

Getting call diversion set up takes about 20 minutes. Here's how to do it:

https://www.switchboardfree.co.uk/blog/how-to-set-up-call-diversion-for-your-team-this-summer

If you're not sure where to start, drop us a message.

03/06/2026

Summer holiday season is two weeks away. Before your team starts going off on leave, here's a 5-point call cover checklist:

1. Check your ring group has at least two mobile numbers - not just a desk phone
2. Set your ring timeout to 20 seconds (not 8)
3. Re-record your out-of-hours voicemail message - is it still current?
4. Make sure the SwitchboardFREE app is installed and logged in on every team member's phone
5. Test the whole setup by calling the number from outside the office

Takes about 15 minutes. Worth doing before anyone goes on holiday.

Find out more 👉

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30/04/2026

If you run a business and you still have a traditional landline, this one's for you. 📞

Clare Balding was on LBC this morning telling the nation to stop putting off the analogue switch-off. And she's right. But for businesses, there's more on the line than just a home phone.

Your business number.
Your direct dials.
Your customer-facing lines.

All of them need to move to digital before January 2027.

With SwitchboardFREE, you don't just survive the switch, you upgrade through it.

✅ Keep all your existing numbers
✅ Add hunt groups, call recording, and auto-attendants
✅ Block scam and nuisance calls automatically
✅ Manage everything online, no IT team needed
✅ Calls divert to mobile, or another location, if the internet goes down

Don't wait for BT to write to you. Get ahead of it now.

What's your current setup?
Still on a traditional landline?
Drop a comment or send us a message.

04/07/2025

🚨 Thinking of switching to a new business phone system?

Don’t sign anything until you read this 👀

A recent BBC story revealed a UK business charged £54,000 for just 5 phones over 10 years. The culprit? Hidden fees and long-term contracts.

We break down what to watch out for—and how to avoid getting trapped. If you’re considering HiHi, this is a must-read.

🔗 https://www.switchboardfree.co.uk/blog/is-voip-worth-it-for-a-small-business-your-comprehensive-guide?id=2931

10/02/2025

📢 Calling All UK Restaurant Owners! 🍽️📞

Did you know that switching to VoIP could cut your communication costs by 30% or more? 💰📉

Our latest blog, "VoIP for Restaurants: A Tantalising Entrée For Businesses Big & Small," dives into:
✅ How VoIP slashes costs & boosts efficiency
✅ The must-have features for restaurant success
✅ A step-by-step guide to implementing VoIP in your business

📖 Read more 👉 https://www.switchboardfree.co.uk/blog/voip-for-restaurants-a-tantalising-entree-for-businesses-big-small?id=2911

03/02/2025

🚀 The Truth About AI for Customer Support: Better for Business 🤖📞

AI is transforming VoIP customer support, making it faster, smarter & more efficient. From improving response times to enhancing caller experience, discover how AI is shaping the future of customer service.

Read our latest blog to explore the best AI for customer service & its game-changing benefits.

🔗 https://www.switchboardfree.co.uk/blog/the-truth-about-ai-for-customer-support-better-for-business?id=2896

20/01/2025

📈 Ready to Scale Your Business with Ease? Discover the Power of VoIP! 💡

In our latest blog, "VoIP Business Growth: Scale Your Company with Ease", we explore why VoIP is a game-changer for UK businesses and how it can help you grow effortlessly.

Here’s what you’ll learn:
✅ Why VoIP is essential for businesses today
✅ What the future holds for VoIP technology
✅ Answers to your most pressing VoIP questions
✅ The industries that benefit the most from VoIP solutions

👉 Link to blog in bio.

17/01/2025

📞 Achieve First Call Resolution & Drive Business Success 💼✨

Did you know that solving customer issues on the first call is a key driver of satisfaction and loyalty? 🌟 In our latest blog, "Achieving First Call Resolution: How to Enhance Business Success," we dive into:

✔️ Why first call resolution (FCR) is critical for your business
🔧 How SwitchboardFree.co.uk makes achieving FCR easier than ever
🚧 Common challenges businesses face in improving FCR rates—and how to overcome them

Read the full blog here: https://www.switchboardfree.co.uk/blog/achieving-first-call-resolution-how-to-enhance-business-success?id=2848

15/01/2025

🏗️ VoIP for Construction: Connect Your Workforce Like Never Before 📞💼

Communication is key in the fast-paced world of construction, and VoIP is the tool that’s transforming how teams stay connected. 🚧 In our latest blog, "VoIP For Construction: Unparalleled Tool to Connect Your Workforce," we cover:

🔨 The unique communication challenges in construction
📞 How VoIP addresses these needs for seamless communication
⚙️ VoIP integrations designed specifically for construction businesses

Discover how VoIP can streamline your operations and improve team connectivity on and off the site. Read the full blog here:

https://www.switchboardfree.co.uk/blog/voip-for-construction-unparalleled-tool-to-connect-your-workforce?id=2803