25/08/2026
If your email is working, are your contacts and calendar protected too?
A small business can use the same email setup for years without any obvious problem.
Messages arrive. Email works on the computer and phone. Everything can appear to be synchronised.
But that does not necessarily mean your contacts and calendar are stored, synchronised or protected in the same place.
This is particularly relevant with hosted email accounts using IMAP.
IMAP is mainly used to access and synchronise email. Contacts and appointments may instead be stored in Outlook, on a phone, in Google, iCloud, Microsoft 365 or somewhere else entirely.
The difference often only becomes obvious when a computer is replaced, Outlook is reconfigured, a phone is changed, another person needs access or someone leaves the business.
There is also a separate question about backup.
An email provider may have resilient storage, deleted-item retention and other recovery features, but that is not automatically the same as having an independent backup covering the information your business actually needs to recover.
A useful question is:
If this computer or account disappeared today, where would your email, contacts and appointments come back from?
Our new guide looks at personal email accounts, hosted IMAP email, contacts and calendars, account ownership, shared access, Microsoft 365, Google Workspace and backup:
https://itsupportforsmallbusinessesinlondon.net/small-business-email-setup-checks/