01/10/2014
Driver and Vehicle Licensing Agency (DVLA) website went down last night after failing to cope with demand for its service as thousands of drivers tried to renew their car tax. Car owners drove the site to collapse, after the paper tax disc was retired today.
Luckily for the DVLA they are a monopoly provider, however, a more commercially focused organisation would surely have anticipated and planned for a spike in demand that such an historical change would inevitably create? Especially if they risked disgruntled customers taking to social media in droves.
But would they? Very recent history suggests that organisations are often taking a very cavalier approach to the care of their customers, never mind their brand reputation and revenue streams by either carrying out unrealistic IT performance testing or none at all…….you’re not one of them, are you? Sleep well!
http://blog.starbase.co.uk/car-crash-dvla-flags-it-performance-testing/
Driver and Vehicle Licensing Agency (DVLA) website went down last night after failing to cope with demand for its service as thousands of drivers tried to renew their car tax. Car owners drove the site to collapse, after the paper tax disc was retired today. Luckily for the DVLA they are a monopoly