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Gold Microsoft Dynamics 365 CE partner for R&D and SI services But did you know that 49% of CRMs fail because end-users fail to adopt them?

For over 16 years we have been focused on 3 key CRM project goals: delivering measurable business results, following a cost-effective approach, providing the highest quality standards. Over the course of these years, we've taken part in hundreds of projects from SMEs to blue-chip global companies. Our Services Include:
✔ Implementation: We’ll design, install, and configure your Microsoft Dynamics 365 and complete data migration, training, and coaching to get you started off on the right foot.
✔ Post-Implementation: After your MS Dynamics 365 has been implemented, your experience can be enhanced by taking advantage of our customization options, continuous upgrades and improvements, and bespoke Dynamics 365 extensions.
✔ Integration: We know your Microsoft Dynamics 365 must work seamlessly within all of the areas of your business. So if you have a different system that needs to be integrated with the Dynamics 365, we’re happy to help.
✔ Building Reports: We will build custom reports based on you CRM data.
✔ IT Partners Assistance: Add a new competency to your company: when a part of your project requires specialists in Microsoft Dynamics 365 you currently don't have. With us, you will get a full-fledged, highly experienced team that is ready to work for you and meet your needs.
✔ Adoption: If your business has or needs a CRM, chances are you need it to function. Our goal is to help you avoid this issue by help you track the use of your technology and make sure that all of your users are properly utilizing the technology.

★ We help you have both business success and peace of mind knowing that your CRM is doing what it’s supposed to do to earn money for your business

02/10/2026

Microsoft is expanding Work IQ to bring Dynamics 365 and Power Platform business data into Copilot and agents.

We see a practical benefit: connecting customer conversations, sales records, and service issues could help teams catch problems they might otherwise miss.

The option to reuse business processes across agents also looks useful. We’ll be interested to see how it works in practice during the preview.

Read more: https://surl.li/fgkflj

Which process would your team try first?

25/09/2026

Microsoft has shared new Dynamics 365 ERP updates covering finance, supply chains, projects, and field service. AI agents are gaining more ways to support reconciliation, assess supplier changes, and help schedule work. Availability varies, with further capabilities planned through March 2027.

We think the most useful improvements are those that reduce everyday back-and-forth: checking invoices, chasing updates, and connecting completed work to billing. That’s how we’d judge the value of these changes in practice.

Read more: https://surli.cc/dzztpm

Which of these tasks takes up the most time for your team?

18/09/2026

Microsoft has outlined how businesses can use Dynamics 365 Commerce to build custom online stores, mobile apps, and B2B portals with shared pricing, inventory, and order management.

New licensing options offer more flexibility for connecting these experiences or importing transactions from external systems.

We think this makes practical sense: adding a sales channel is already enough work without maintaining another set of the same business rules.

Read more: https://lnk.ua/BWb5jYDTY

What’s harder in your experience — building a new storefront or connecting everything behind it?

11/09/2026

Microsoft has introduced Dynamics 365 Activate, an AI-powered tool designed to simplify Dynamics 365 implementations and migrations.

The first public preview focuses on Salesforce to Dynamics 365, helping teams analyze existing data, processes, customizations, and dependencies before migration.

We think the most valuable idea here is not simply moving an existing CRM to another platform, but using the migration as an opportunity to decide what should stay, change, or disappear.

It will be interesting to see how much this can reduce the manual discovery work in real projects.

🔗 More details: https://surl.li/tphylv

04/09/2026

Microsoft is bringing AI agents deeper into canvas app development.

Canvas apps coauthoring with agents is now generally available in Power Apps. Makers can use an agent to create screens, work with data sources, configure controls, update Power Fx formulas, and handle repetitive changes.

We think the key here is coauthoring, not autopilot. We can delegate time-consuming tasks to an agent while still reviewing, refining, and controlling the final app.

It’s another interesting example of how Microsoft is moving AI from simple assistance toward being part of the actual development workflow.

Read more: https://surl.li/pvjcmg

Would you use an AI agent to build your canvas apps?

28/08/2026

Microsoft is changing how we follow updates for Dynamics 365, Power Platform, and Dataverse.

Starting in September 2026, these roadmaps will move to the AI at Work roadmap, bringing business apps, Microsoft 365, Copilot, and AI updates together in one place.

The biggest change? Microsoft is moving from twice-a-year Release Waves to continuous updates.

We think this makes sense as Microsoft’s ecosystem becomes more connected. It should also make it easier to see what’s coming and plan ahead.

Release Planner will retire by November 15, 2026.

Read more: https://surl.li/kyfrfv

Will continuous updates make it easier to keep up?

21/08/2026

Microsoft has introduced Shift Rotation Policies in Dynamics 365 Workforce Management.

The idea is pretty simple: supervisors define a shift rotation once, and the system automatically applies it across scheduling cycles.

For teams managing 24×7 support or large BPO operations, this could remove a lot of manual work with spreadsheets and constant schedule adjustments.

We think it’s a useful update because shift rotation is one of those operational tasks that can become surprisingly difficult to manage at scale.

Read more: https://surl.li/jovfno

Would this make scheduling easier for your team?

14/08/2026

Microsoft has added business process visualization to the Dynamics 365 Implementation Portal.

The update gives customers and partners access to the Microsoft Business Process Catalog directly during project profiling.

Teams can explore standard process diagrams, define what’s in or out of scope, and align business and technical stakeholders before moving to solution design and configuration.

We think this is a practical improvement. Having process context available at the beginning of an implementation can help teams avoid misunderstandings about scope and create a more consistent approach, especially for large or global projects.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/08/11/dynamics-365-implementation-portal-business-process-visualization/

The new capability is now generally available.

07/08/2026

Microsoft has made Governance in the Quality Management Agent for Dynamics 365 Customer Service generally available.

The new feature helps organizations review outbound emails—including AI-generated messages—and even check PDF and Word attachments against company policies before they're sent.

We see this as a timely addition. As AI becomes a bigger part of customer service, governance and compliance are becoming just as important as productivity. It's good to see Microsoft focusing not only on new AI capabilities but also on the safeguards that help organizations use them with confidence.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/08/05/governance-customer-service/

Do you think governance features like this will soon become the standard for AI-powered customer service?

31/07/2026

Microsoft has shared updated guidance for organizations using Dynamics NAV, Dynamics GP, and Dynamics SL. The message is simple: if you're considering a move to Dynamics 365 Business Central, it's worth starting the planning process now.

We think this is a sensible recommendation. ERP migrations are rarely quick, and starting early gives businesses more time to assess their systems, prepare users, and choose the right migration approach.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2026/07/28/explore-migration-options-for-microsoft-dynamics-nav-microsoft-dynamics-gp-and-microsoft-dynamics-sl-customers/

Are you already planning your migration, or are you waiting a little longer?

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