14/10/2026
Moving house? Sort broadband before the boxes.
It's the job that gets left until moving week, and then you're living off your phone's data while you wait for an engineer.
Three things, in this order:
1) When: order 2 to 4 weeks before you move. Set-up can take up to two weeks.
2) Where: check the full address, not just the postcode. Two homes on the same street can get very different broadband.
3) Still in contract? Ask your provider two things. Can you reach my new address? Does moving restart my contract? If they can't reach you, some providers let you leave without an exit fee.
And if you're out of contract, moving is the best time to switch. You're setting it all up anyway, and Ofcom found in-contract customers pay £7 to £9 a month less than those out of contract.
When's your move?