20/10/2026
You can tell people you're brilliant at what you do until you're blue in the face. But there's one problem... you're the one saying it.
Think about it. When someone's considering hiring you, they're not just wondering whether you can do the job.
They're wondering whether they'll regret choosing you.
Will you look after their property?
Do what you promised?
And if they're recommending you to THEIR customer, will you make them look good?
You can answer those questions yourself. But hearing it from someone who's actually worked with you? That's a different story. That's what we wanted to capture for ChimneySmart. β€οΈ
Paul has THOUSANDS of customers on his books, so we weren't exactly short of people to choose from!
But here's the interesting bit...
Over a YEAR before planning this video, we'd sat down with Paul to understand his Ideal Customers and Ideal Introducers (who can pass him repeat business). Not just the work they needed, but who they were, what mattered to them and what they worried about.
Fast-forward to filming, and I met Gemma, the homeowner in the video. It was like we'd met her before! Her personality, her background, what mattered to her... she was exactly the sort of customer Paul had described all that time ago. And Jonathan from Acquisitions London was the same fit for his Ideal Introducer.
We didn't choose them just to say nice things on camera. They represent the people ChimneySmart wants more of.
Because a homeowner trusting you with their property and an introducer trusting you with their reputation have very different concerns.
And THAT changes the questions you ask.
So next time you're thinking about a testimonial video, don't just ask who's happy to go on camera. Think about the customers you'd happily clone ten times over. What would someone just like them need to hear before choosing you?
The best testimonials don't just tell people how good you are. They help the RIGHT people feel confident choosing you. Big thanks to Gemma, Jonathan and the ChimneySmart team for bringing this one to life!