22/07/2026
Most ICT infrastructure problems that surface during a project were predictable from the first conversation.
The way a contractor answers five specific questions will tell you most of what you need to know before any work begins.
1. What standards will you work to, and how will you document compliance?
An experienced ICT contractor will name the relevant standards without being prompted, whether that is TIA, EN 50173, or ISO/IEC, and will describe their documentation process clearly.
2. Have you worked in this type of environment before?
The distinction between a commercial office fit-out, a multi-site rollout, and a data centre build is significant. Ask directly. The answer matters.
3. Who will be on site delivering the work?
A vague reference to ""our team"" is worth probing. You want to know whether the people quoting the job are the people delivering it, and what their specific experience is.
4. What happens if something goes wrong during delivery?
A contractor with genuine project experience will have a direct, specific answer. One without it will give you a general assurance.
5. Can you provide documentation from previous work to a comparable standard?
Test reports, as-built drawings, handover packs. A contractor who cannot produce these from previous projects is unlikely to produce them on yours.
These are not difficult questions. The answers are what to pay attention to.