13/09/2026
Enquiries used to sit in a shared inbox for hours while the consultants were in meetings.
Now an agent reads each one, drafts a reply from the firm's own knowledge, and responds in under two minutes.
"The quality is more consistent than what they managed manually."
Sophie C., Operations Manager, Consulting Firm
That quote is the interesting bit. Everyone expects the speed. Almost nobody expects consistency to improve, because we assume the human version was the quality benchmark. Usually it is just the version we were used to.
Speed and quality. Not a trade off.
Where does your business lose time simply because the right person was busy elsewhere?