Giroux.ai

26/10/2022

Are AI bots the future of insurance claims and customer experience?

The New-York listed firm launches in the UK this week in partnership with Aviva, and wants to attract younger insurance buyers.

19/10/2022

Less than one in five drivers are renewing on their car insurance, and instead finding new deals via comparison websites.

Less than one in five drivers are auto-renewing car insurance amid the ongoing cost of living crisis ........

05/10/2022

The rapid adoption of new technologies is producing enormous amounts of data across all businesses, which may be mined for insights, optimised for process efficiency, and leveraged to open up new revenue streams or business models.

Effective use of the growing number of data sources at the disposal of insurance companies can introduce new opportunities for improving customer experiences and driving greater efficiency, says Jacques du Preez, CEO at Intellinexus.

28/09/2022

AI still has more progress to make when it comes to mapping out routes for delivery routes. Many drivers have reported being sent on ‘impossible’ journeys. AI is often used in insurance data analytics but we’re still early on in this process, a human oversight goes a long way!

The AI ‘doesn’t account for real-world conditions like rivers or train tracks or [narrow] roads’, workers have said

21/09/2022

The key to innovation in insurance may be to appeal to both tech-savvy younger consumers and claim performance optimization by balancing process automation with availability of human assistance when they need it.

Amid falling valuations, claims automation and an explosion in available data could provide a path forward for digitally savvy insurers

20/09/2022

The majority of insurers are familiar with AI technology, but the sheer volume of unstructured data that is currently online and stored in key collections like customer and claim history, medical data, and consumer wearables can be overwhelming. It requires more than just the correct algorithm to harness all of the potential of data as an asset. It needs both contextual awareness and human involvement.

To realize the full value of data as an asset takes more than the right algorithm.

07/09/2022

Everyone loves technology when it works, but people are understandably hesitant to bring in innovative technology if it is not perfect 100 percent of the time. So, how can the tech minds get the necessary buy-in for digitising the insurance process?

The key to easing technological anxieties is to understand all your audiences’ needs.

31/08/2022

Long considered an easy target for scammers, only 770 cases of travel insurance fraud were detected in the UK in 2020 compared to 55,000 motor insurance cases. AI can help to detect data anomalies and fraudulent claims.

Gareth Evans, Head of Customer Success UK at Shift, shares how a combination of artificial intelligence and human experience is going to resolve the ever-evolving problem of detecting and preventing insurance fraud

24/08/2022

We still don't have any conclusive evidence that computers have passed the Turing test. There is even debate over whether the Turing test is an appropriate metric for measuring artificial intelligence.

LaMDA (Language Model for Dialogue Applications) is Google's ground-breaking attempt to solve the "conversation problem”, to be able to take part in a meandering human conversation.

An explainer on the controversies surrounding AI research and the attempt to regulate it

17/08/2022

Gamification is a popular goal for many businesses across industries, especially insurance. It's helping to increase engagement and appears to be popular with customers.

YuLife, a U.K.-based insurance startup, intends to bring its model for gamified life and health insurance into the North America and U.S. markets.

10/08/2022

The pandemic accelerated digital transformation in virtually every industry, and it’s not going away anytime soon.

Consumers are driving this global shift, demanding better digital experiences across all channels.

Customers have come to expect a robust digital experience when they interact with a brand, this Salesforce exec says.

03/08/2022

In the face of the covid pandemic, many developing countries are turning to document solutions as a means of lightening the burden of paper.