Call Centre Workers

Call Centre Workers This is a campaign page for the Communication Workers Union designed to inform and encourage employe

The Communication Workers Union is a trade union that represents workers in call centres as well as the wider postal, telecoms and financial services industries. This page is designed to share stories, articles, links and other posts that may be of interest to those working in call centres. Anyone is able to comment on posts and engage in relevant political and industrial discussions but participa

nts should note that the page is open to the wider public to view. With this in mind, please be careful about the comments you make here as the CWU cannot take responsibility for any defamatory or abusive comments made by individuals. Page admins have the right to remove any comments deemed to contradict the union’s values and members are encouraged to report any comments that cause distress. Please use common sense and respect in your comments and think before you publish. The page is administered by organisers in the Telecoms and Financial Services department at CWU HQ. If you would like to contact CWU HQ please email [email protected].

Shocking from Teleperformance- get in touch if you're affected
12/04/2021

Shocking from Teleperformance- get in touch if you're affected

Staff say the installation of cameras for remote workers is a “Big Brother” tactic and fear the technology could be open to abuse.

Another reminder that call centre workers everywhere need to get organised for the sake of their health.
09/10/2020

Another reminder that call centre workers everywhere need to get organised for the sake of their health.

A cluster of cases have been confirmed at the Helen Street building, where one colleague admits "people are getting frustrated"

The company is making record profits- this is unacceptable."Ocado said that the Hatfield workers would be offered jobs i...
08/10/2020

The company is making record profits- this is unacceptable.

"Ocado said that the Hatfield workers would be offered jobs in Sunderland [...] It declined to comment on any difference in pay between the two sites."

Firm looks to shift jobs to Sunderland in a cost-cutting measure despite record profits

Call centre workers are going to have to get organised to stay safe
07/10/2020

Call centre workers are going to have to get organised to stay safe

Staff at the 111 NHS call centre in Brierley Hill have tested positive for coronavirus.

06/10/2020

Staff at the call centre received an email confirming the news on Wednesday morning

Including many call centres...
14/09/2020

Including many call centres...

As government urges public to return to workplaces, survey highlights big issues with workplace safety.

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