Tri-Line Network Telephony Ltd

Tri-Line Network Telephony Ltd Developers of Call logging, call accounting, call analytics and call recording solutions We’re renowned for focusing on product development and great service.

Tri-Line are experts in both telecoms and data, and our products provide cradle-to-grave statistics, fully-customisable display boards and call recording down to extension level, all accessible from a standard web browser. We actively seek feedback from users to ensure that our products don’t just deliver but stay well ahead. With 20,000+ deployments ranging in size from single offices to 100,000+

user installations over multiple territories, Tri-Line make your solution proposition irresistible to end users!

In profound sadness, we share the heart breaking news of the passing of our beloved and irreplaceable colleague, Craig. ...
12/01/2024

In profound sadness, we share the heart breaking news of the passing of our beloved and irreplaceable colleague, Craig. His presence brought light and warmth (and a lot of sweets) to our workplace, and his memory will forever be etched in our hearts.

Logging MS Teams on TIM EnterpriseWith TIM Enterprise and MS Teams you can now communicate with your Teams online tenanc...
04/12/2021

Logging MS Teams on TIM Enterprise

With TIM Enterprise and MS Teams you can now communicate with your Teams online tenancy. Installation is easy; you simply need to add our new Teams OpenCDR connector which passes you over to the Teams website to set our TIM Application permissions.

Then, as soon as they have been transmitted by Microsoft, all calls will be sent to TIM Enterprise via our OpenCDR platform.

We also have an Azure to TIM Enterprise directory synchronization so your MS Teams user information will be replicated within TIM Enterprise (and kept up-to-date daily) to allow for an easier and recognisable reporting experience.

If you’re running Teams alongside your current PBX(s), we log all. As usual, free trials are available if you’d like to test.

Our partners are advising that numerous NHS sites need to increase capacity on SIP lines in order to cope with calls as ...
23/03/2020

Our partners are advising that numerous NHS sites need to increase capacity on SIP lines in order to cope with calls as the COVID-19 situation unfolds.

Given the depth of gratitude we all owe to the NHS and its front-line staff, Tri-line will not be charging for the additional recording licenses required on these sites. For help, extending licenses, please contact us in the usual way.

As we navigate these uncharted waters, the priority, where possible, should be to support the NHS and its front-line staff who are at present going above and beyond!

If all of us in the telecoms industry do our little bit to help, we might make the bumpy-ride ahead a little smoother.

Take care,

The Team at Tri-Line

Logging remote users on TIM EnterpriseWe have some good news for all Tri-Line clients who are busy setting up remote wor...
18/03/2020

Logging remote users on TIM Enterprise

We have some good news for all Tri-Line clients who are busy setting up remote working in order to cope with the COVID-19 virus. Since 'user' is a virtual concept in both TIM Plus and TIM Enterprise call loggers can have more than one extension allocated to a user.

This is a standard feature and already available in all products including older non-maintained versions. There are no license fees charged for Alternative extensions.

To allocate an 'alternative extension' for the remote phone, simply go to ‘User properties’. Then enter the new extension in the ‘Alternative Extension’ field.

Full instructions are available in the product manual at:
https://docs.tri-line.com/display/enterprise/User

We hope this helps. If you need assistance, just contact us by raising an online ticket, e-mailing the support team, or on the usual support number.

For TIM Enterprise, the ‘Alternative extension’ field will be shown as follows:

Logging remote users on TIM PlusWe have some good news for all Tri-Line clients who are busy setting up remote working i...
18/03/2020

Logging remote users on TIM Plus

We have some good news for all Tri-Line clients who are busy setting up remote working in order to cope with the COVID-19 virus. Any user of our TIM Plus or TIM Enterprise call loggers can have more than one extension allocated to a user. To add an IP phone, simply click on the ‘Telephony’ tab.

This is a standard feature and already available in all products including older non-maintained versions. There are no license fees charged for Alternative extensions.

To allocate an alternative extension for the remote phone, simply go to ‘User properties’. Then enter the new extension in the ‘Alternative Extension’ field.

Full instructions are available in the product user manual at:
https://docs.tri-line.com/display/plus/Users %20a%20user's%20properties

For TIM Plus, the ‘Alternative extension’ field will be shown as follows:

If you need help, just contact us as per normal. We're open working.

10/12/2019

Keiron teaches Amraj some moves

10/12/2019

Another busy day at work

TIM Enterprise has successfully completed Avaya DevConnect Compliance Testing with Avaya Inc.’s Avaya IP Office Server E...
26/09/2018

TIM Enterprise has successfully completed Avaya DevConnect Compliance Testing with Avaya Inc.’s Avaya IP Office Server Edition Release 11.0 and Avaya IP Office Release 11.0.

30/05/2018

Tri-Line are delighted to announce they've just completed successful interoperability testing of TIM Enterprise with Cisco CUCM 11.5

Tri-Line's new Echo call obfuscation plug-in for Google Chrome automatically masks out sensitive parts of phone calls wh...
08/03/2018

Tri-Line's new Echo call obfuscation plug-in for Google Chrome automatically masks out sensitive parts of phone calls when specific websites/URLs are accessed.

When the plug-in detects that a specific URL is visited, call obfuscation commences; when the user leaves the URL, obfuscation stops.

Whilst it can also be used in custom applications, the plug-in is primarily intended for hiding the card particulars when card payment gateway sites are accessed.

This offers a simple, effective solution for organisations who need to mask the 3-digit CVV when taking card payments for PCI compliance.

To use you will need to have a licensed copy of TIM Plus or TIM Enterprise that includes Echo voice recording.

Address

9-10 Telfords Yard, The Highway
London
E1W2BS

Opening Hours

Monday 9am - 10pm
Tuesday 9am - 10pm
Wednesday 9am - 10pm
Thursday 9am - 10pm
Friday 9am - 10pm

Telephone

+442072652600

Website

Alerts

Be the first to know and let us send you an email when Tri-Line Network Telephony Ltd posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Tri-Line Network Telephony Ltd:

Shortcuts

Share

Category