ESG Global Services

05/07/2023

Testing ROI on email campaigns requires a substantial sample size to achieve meaningful results. Learn how to maximize your email marketing success and drive revenue by reading our blog at https://www.esgglobalservices.com/blog/how-should-marketers-test-roi-on-email-campaigns/

Give your B2B email campaigns a sporting chance otherwise you are missing out on the most proven methods of achieving sales revenue.

13/06/2023

Boost your telesales success with these 9 tips! Learn how to maximize results and build a top-notch team. Read more at https://www.esgglobalservices.com/blog/9-effective-telesales-tips/

Effective telemarketing can only be achieved upon understanding how it can work for your business or reach out to outsourced telemarketing services

29/05/2023

Offshoring tech support to India brings significant cost savings, access to a vast English-speaking skilled workforce, and round-the-clock coverage. Read more at: https://www.esgglobalservices.com/blog/offshoring-technical-support-to-india/

Offshoring technical support in India has become a popular strategy for businesses to optimize their operational efficiencies and maximize cost savings. This article explores the advantages and considerations involved in outsourcing technical support to India. By offshoring technical support to Indi...

26/05/2023

Choosing the right service desk outsourcing partner is a difficult one. Consider factors like quality, cost-effectiveness, scalability, security, communication, and expertise.
Read more at: https://www.esgglobalservices.com/blog/what-to-look-for-when-sourcing-a-service-desk-outsourcing-partner/

Outsourcing a service desk is a challenging task; here is a checklist of the most important factors to consider.

19/05/2023

Equip your service desk with the essential tools and software. Discover the best tools for incident management, CRM, remote support, knowledge management, reporting, and integrations. Read more: https://www.esgglobalservices.com/blog/what-are-the-essential-tools-and-software-needed-to-equip-a-service-desk/

"Service desks use incident management, problem mgmt, change mgmt, and knowledge mgmt tools. ESG helps find the best combination for your service desk needs."

30/01/2023

Deciding between service desk tools?

Service desk tools are software solutions that help organizations manage their customer service and support operations. The best service desk tools have the following features:

User-friendly interface: The tool should be easy to navigate and use, with a clear and simple interface.

Multi-channel support: The tool should support multiple channels of communication, such as email, phone, chat, and social media.

Automation and integration: The tool should have robust automation and integration capabilities, allowing for seamless integration with other systems and tools.

Customizable workflows: The tool should allow for customization of workflows and processes to meet the unique needs of an organization.

Analytics and reporting: The tool should provide detailed analytics and reporting capabilities, allowing organizations to track and monitor the performance of their service desk operations.

Scalability: The tool should be able to scale with the growth of an organization and its customer service needs.

Some popular service desk tools include Zendesk, Freshdesk, and JIRA Service Desk. Ultimately, the best service desk tool for a particular organization will depend on its specific needs, budget, and resources.

Contact ESG for a free consultation on outsourcing your service desk for a cost-effective increase in service quality.

24/01/2023

Looking for a service desk outsourcing partner? Check out our latest blog for tips on what to consider before making a decision.
https://www.esgglobalservices.com/blog/what-to-look-for-when-sourcing-a-service-desk-outsourcing-partner/

18/11/2022

With everyone and everything now online and available 24/7, unimpaired availability to everything is almost a ''human right"—your service desk has never been so critical. So, how do you make your end-users fall in love with your service desk?

Find out here:

https://www.esgglobalservices.com/blog/service-desk-key-metrics/

08/11/2022

KEEP IT VALUABLE!

1 of 12 invaluable tips to IMPROVE LEAD GEN STRATEGY.

Publish the right type of content tightly aligned to your target audience. Make your content valuable. Quality, not quantity. Quantity just muddies the waters.

Read more:

Lead generation is directly or indirectly, at the core and the purpose of every marketing campaign. Here are few tips to improve your lead generation.

26/09/2022

Your help desk is overwhelmed with tickets?
🤝You are not alone!
ESG offshore customer support seamlessly and inexpensively extends your existing service desk.

07/01/2022

94% of all enterprises use cloud computing in one form or another. But, migrating from a local network to a Cloud migration platform can be a daunting task.
We have developed 6 Cloud migration tips and tactics that ensure that your move to a cloud is safe and secure. click to read more https://bit.ly/3pQrZnV

Apart from cost-efficiency, Cloud migration offers flexibility, scalability, and productivity in day-to-day operations. We have developed six Cloud migration tips and tactics that ensure that your move to a cloud is safe and secure.