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Hornbill

Name: Hornbill
Address: Odyssey Business Park, London, GB
Telephone: +44 208 582 8282

Making life at work better - Cloud-based software that automates and optimizes the flow of work; making life at work better for everyone.

Hornbill develops & markets innovative collaboration platform technology & business applications for a variety of business needs

30/09/2026

A strong technology idea doesn’t always make a strong investment case.

Even promising IT proposals can lose executive support before implementation begins, especially when they:

💻Lead with technology rather than business outcomes
💷Rely too heavily on cost savings
⏳Overlook the cost of delay
🔄Fail to build support beyond IT

Our new infographic highlights seven common weaknesses that can derail an IT investment proposal and shows modern IT leaders what to address before presenting to the board.

https://hubs.li/Q04yJ1vc0

Use it to pressure-test your next business case and create a proposition executives can understand, support, and approve.

29/09/2026

A strong technical case doesn’t always secure investment in IT service management.

For ITSM leaders, demonstrating the need for better tools, processes, or capabilities is only part of the challenge. Decision-makers also want to see clear business outcomes, the cost of doing nothing, and a credible path to value.

That’s why we’ve created a new resource hub specifically for IT service management leaders:

Build an IT investment case your board can believe in

It brings together practical guides, insights, and tools covering:

→ Seven reasons IT investments fail
→ The anatomy of a board-ready proposal
→ How to expose the hidden cost of doing nothing
→ Why AI readiness belongs in the business case
→ A quick health check for your investment proposal

If you’re an ITSM leader building or preparing to build a case for investment, start here: https://hubs.ly/Q04yxZKx0

24/09/2026

IT Support works better when it’s structured, reliable and auditable.

Bonnier Books UK wanted to make sure every internal request was captured, tracked and resolved in a consistent way.

In this short video, David Mundin shares how Hornbill helps provide:

✅A single system for managing requests
🔁End-to-end tracking and traceability
✔️Greater confidence in internal support processes
📄A more reliable and auditable service model

If you’re looking to bring more accountability and control to internal support, this customer story is worth a watch.

🎥 Watch now: https://hubs.li/Q04y107S0

23/09/2026

Just under one week to go until Hornbill joins SITS Demo Day on 29 September 2026 at 10:00 AM (London) for our webinar:

From AI readiness to ROI: Automate, deflect, govern and accelerate value through AiTSM
Presented by Steve Boardman, VP of Pre-sales, and Manish Dave, Enterprise Lead at Hornbill, this live session will unveil the new Aurex release and show what the next generation of AI-powered ITSM can deliver.

You’ll see how Hornbill helps organisations:

✅Reduce analyst workload with the latest agentic AI
🚀Boost ticket throughput and redirect capacity to service improvement
↪️Deflect up to 95% of routine tickets with conversational support

If you’re looking to move from AI readiness to measurable business value, this session is not to be missed.

📅 29 September 2026
🕙 10:00 AM (London)
🔗 Register here: https://hubs.li/Q04y0_l-0

21/09/2026

McDonald's People Services set out to modernise how they support employees and manage their people technology, without needing a team of developers behind the scenes.

In this short clip, Will Good, People Services Help Desk Team Leader for Data & Technology, shares why Hornbill works so well for his team: easy to administer, simple to use, backed by strong documentation, and supported by a responsive team.

If you’re leading an HR or shared services function and want a platform your team can manage and evolve with confidence, this is worth a look.

Watch the full video here: https://hubs.li/Q04qGBkB0

18/09/2026

How do you scale service management across a growing organisation, without adding complexity? In this short teaser, Dan Brown, Head of IT Operational Services at Housing 21, shares how Hornbill is helping deliver simpler, more scalable support across IT and central services.

From an intuitive user portal to a single platform that extends beyond IT, Housing 21 is using Hornbill to modernise service delivery across its 24,000-property organisation.

Watch the full video here: https://hubs.li/Q04snz4s0

17/09/2026

Join Hornbill at SITS Demo Day on 29 September 2026 at 10:00am BST for our webinar:

From AI readiness to ROI: Automate, deflect, govern and accelerate value through AiTSM
Hosted by Steve Boardman, VP of Pre-sales, and Manish Dave, Enterprise Lead at Hornbill, this live session will unveil the new Aurex release and show what the next generation of AI-powered ITSM can deliver.

You’ll see how Hornbill helps organisations:

✅Reduce analyst workload with the latest agentic AI
🚀Boost ticket throughput and redirect capacity to service improvement
↪️Deflect up to 95% of routine tickets with conversational support

If you’re looking to move from AI readiness to measurable business value, this session is not to be missed.

📅 29 September 2026
🕙 10:00 AM (London)
🔗 Register here: https://bit.ly/4Ai7jIB

01/09/2026

In this customer story, Adam Toms, Service Management Lead at YTL Group, explains how Hornbill helps automate key processes, including starters, leavers and movers, so requests can be completed in seconds rather than hours.

Those improvements are already helping deliver over £100,000 per year in savings through workflow and automation efficiencies — with more to come.

If you’re looking at how to scale service management, improve self-service, and reduce manual effort across teams, this is well worth a watch.

🎥 Watch the video: https://hubs.li/Q04qG5Qz0

31/08/2026

Many public sector organisations are still recruiting for operational stability, while the environment increasingly demands transformation leadership, automation strategy, cross-entity governance, and resilience under change. In Hornbill’s review of 250 IT service management and transformation roles, that gap was clear.

Our new guide looks at what leaders need to do now to future-proof service management.
Download the guide: https://bit.ly/4fQiI9c

28/08/2026

As Housing 21 continues to grow, having a service management platform that is simple, scalable, and easy to use matters more than ever.

Watch the full video to hear how Hornbill is helping support IT and central services across a 24,000-property housing association:
https://hubs.li/Q04qFm0J0

Address

Odyssey Business Park
London

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Telephone

+44 208 582 8282

Website

https://www.hornbill.com/

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