09/07/2019
Your website may be compatible, but is your app? Rather than fixing it following a complaint from a blind person, Domino's took him twice to court, lost and apart from reputational damage, lost a lot of money also. People around the world stopped buying Domino's out of solidarity. Just recently, at an accessibility conference we attended in London, where they historically always feed all the delegates with as much Domino's as they can eat, they changed their order to Papa Johns.
A blind man had complained that he was unable to change toppings or complete his order online.