GuestRevu

GuestRevu Guest Satisfaction Surveys | Online Review Management | Guest-Centric Data & Insights 🏆 winner

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made for the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only three TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

We're very pleased to have Stenden South Africa joining us once again as our academic partner and data moderator for the...
19/10/2026

We're very pleased to have Stenden South Africa joining us once again as our academic partner and data moderator for the GuestRevu GREAT Awards 2026.

Stenden plays an important role in the awards, helping us ensure that the results are carefully evaluated and that the hotels recognised for their achievements have earned their place based on guest feedback.

A special thank you to Dr Wouter Hensens, Dean of Stenden South Africa, for the time, effort and expertise he's contributed to the GREAT Awards.

We're looking forward to celebrating GREATness with you at the GREAT Awards Conference and Awards Ceremony in London on 22 October!

19/10/2026

In this clip from our latest Back of House Banter, Thomas Finn shares a story from a difficult period in his life. He was struggling financially, walking through the rain with a hole in his shoe, and had to turn down an invitation for a drink because he simply couldn’t afford it...

But there was something else happening that day. He had walked into that university talk, done what he had gone there to do, and walked away knowing he had achieved something.

The theme of resilience comes through throughout his conversation with Amy, from becoming a father at 17 to building a career and eventually starting his own business.

🎧 Watch the full episode of Back of House Banter with Thomas Finn and Amy Branford to hear the story behind the career:
https://hubs.ly/Q04xR8fM0

Today we're celebrating Natalie and four fantastic years at GuestRevu! 🎉Natalie joined GuestRevu back in 2022 as an Acco...
17/10/2026

Today we're celebrating Natalie and four fantastic years at GuestRevu! 🎉

Natalie joined GuestRevu back in 2022 as an Account Manager in our Customer Support team and has become a valued member of the GuestRevu family.

If you've worked with Natalie over the years, you'll know how much she cares about our clients and making sure they get the very best out of GuestRevu.

More recently, Natalie has taken on a role in our Sales Department as a Guest Intelligence & Growth Specialist, bringing with her four years of experience working closely with our clients and understanding their needs.

Thank you for four fantastic years, Natalie! We appreciate everything you bring to the team.

The GuestRevu GREAT Awards are all about recognising the people who make hospitality such a remarkable industry, so we'r...
16/10/2026

The GuestRevu GREAT Awards are all about recognising the people who make hospitality such a remarkable industry, so we're proud to have HOSPA supporting the awards once again.

For years, HOSPA has championed hospitality professionals through education, networking and professional development, helping individuals and businesses continue to grow and succeed. Their dedication to strengthening the industry makes them a valued partner of the GREAT Awards.

A special thank you to Jane Pendlebury, who will be joining us to moderate one of our GREAT Awards panel discussions on the evening. We're looking forward to hearing some interesting perspectives and valuable insights from our industry experts.

And, of course, a huge thank you to everyone at HOSPA for your continued support. We can't wait to celebrate GREATness together at the upcoming GREAT Awards conference and Awards Ceremony in London on 22 October.

15/10/2026

How do you know if investing in your guest experience is actually paying off?

During a recent talk with the Profitroom team at Lalibela Wildlife Reserve, Amy shared a great example of how GuestRevu helps hoteliers turn guest feedback into measurable results.

Imagine you've invested ÂŁ500 in new beds because guests have been complaining about sleep quality. How do you demonstrate that the investment was worthwhile?

With GuestRevu's Milestones feature, you can track guest satisfaction before and after the change.

Guest feedback is so much more than a collection of survey responses. It is a valuable tool for making informed business decisions, analysing ROI and demonstrating the impact of those decisions.

A big thank you to the Profitroom team and Lalibela Wildlife Reserve for the opportunity to share these insights.

We're delighted to have happyhotel supporting the GuestRevu GREAT Awards 2026, where we recognise the people and propert...
14/10/2026

We're delighted to have happyhotel supporting the GuestRevu GREAT Awards 2026, where we recognise the people and properties raising the bar across our industry.

Happyhotel helps hoteliers make smarter pricing decisions through intuitive revenue management tools that take the complexity out of rate optimisation. By helping hotels maximise revenue while staying competitive in an ever-changing market, they're empowering businesses to perform at their very best.

A huge thank you to the happyhotel team for supporting this year's awards. We're looking forward to celebrating GREATness together at the upcoming GREAT Awards Conference and Awards Ceremony in London on 22 October.

Personalisation doesn’t have to wait until a guest arrives at the hotel.There are plenty of opportunities to make the ex...
13/10/2026

Personalisation doesn’t have to wait until a guest arrives at the hotel.

There are plenty of opportunities to make the experience more relevant before they even check in.

A pre-stay questionnaire can tell you about room preferences or what brings someone to your hotel. Their booking history might tell you what they’ve enjoyed before. Even something as simple as sending useful local recommendations based on their reason for travelling can make your communication more helpful.

And it shouldn’t stop when the guest checks out either.

What you learn during a stay can be used after checkout too, helping you understand what guests liked, what they didn’t, and what might make them want to come back.

Our latest blog looks at personalisation throughout the guest journey, from the first interaction through to the next stay.

👉 Read the full blog: https://hubs.ly/Q04zdzsD0

Great guest experiences are built on great technology, which is why we're so pleased to have Stayntouch partnering with ...
13/10/2026

Great guest experiences are built on great technology, which is why we're so pleased to have Stayntouch partnering with us for the 2026 GuestRevu GREAT Awards.

Stayntouch's cloud-native property management system helps hotels simplify operations, empower staff and create a smoother experience for guests from arrival to departure. Their focus on innovation and operational excellence makes them a fantastic partner for awards that celebrate the very best in hospitality.

A big thank you to the Stayntouch team for joining us this year. We're looking forward to celebrating GREATness together at the upcoming GREAT Awards Conference and Awards Ceremony in London on 22 October.

12/10/2026

Sometimes the biggest decisions are the ones you never planned to make.

In this clip from our latest Back of House Banter, Thomas Finn talks to Amy about how starting his own business was never part of the plan.

Despite growing up with entrepreneurial parents, owning a business wasn’t something he had set out to do. His route into business came much later, through his experiences in hospitality, the relationships he built and the opportunities that followed.

It’s a great example of how careers don’t always follow the path we expect, and sometimes an opportunity appears before we’ve even considered that it might be possible.

And there’s clearly more to this story…

🎧 Watch the full episode of Back of House Banter with Thomas Finn and Amy Branford to hear what happened next:
https://hubs.ly/Q04xR7SD0

We're delighted to have Cendyn’s support as a sponsor of the 2026 GuestRevu GREAT Awards.The GREAT Awards are all about ...
12/10/2026

We're delighted to have Cendyn’s support as a sponsor of the 2026 GuestRevu GREAT Awards.

The GREAT Awards are all about recognising the hotels and hospitality teams that deliver exceptional guest experiences, and our partners like Cendyn help make that possible by supporting an event that celebrates the people, innovation and dedication in our industry.

Cendyn helps hotels find, book and grow by connecting them with the right guests through personalised experiences at every stage of the guest journey — from the first search to long-term loyalty. Their commitment to helping hoteliers build stronger guest relationships makes them a great fit for the GREAT Awards.

A huge thank you to the Cendyn team for their continued support. We're looking forward to celebrating GREATness together at the upcoming GREAT Awards Conference and Awards Ceremony in London on 22 October.

We'd love for you to join us for a day of industry insights, interactive workshops and, of course, celebrating the GREATest in hospitality.

🎟️ Register to attend: https://hubs.ly/Q04zJgV30

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