GuestRevu

Name: GuestRevu
Address: Office 7, 35-37 Ludgate Hill, London, EC4M7JN, GB
Telephone: +44(0) 800 133 7023
Price range: $$

Guest Satisfaction Surveys | Online Review Management | Guest-Centric Data & Insights 🏆 winner

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality

is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made for the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only three TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

03/09/2026

Today we're celebrating Lene and an incredible 11 years at GuestRevu! 🎉

Léne joined GuestRevu back in 2015, just a few years after the company was founded, so she has been part of our story for almost all of it.

As an Integrations Specialist, Lene works behind the scenes to make sure the different systems our clients rely on can connect, communicate and exchange data reliably. From implementing and supporting integrations to helping ensure a smooth onboarding experience, her work is an important part of keeping GuestRevu running as it should.

We're incredibly grateful for the knowledge, experience and dedication Léne has brought to GuestRevu over the years.

Thank you for 11 years, Léne! 💙

02/09/2026

Hotels have more guest data than ever, but more data doesn't necessarily mean better decisions.

Every booking, survey response, online review, website interaction and guest conversation adds another piece to the puzzle, but the real challenge is turning all those individual data points into something useful.

That’s where the difference between big data and smart data becomes important.

Big data gives you volume but smart data gives you insight you can act on.

With the right tools, hotels can use AI to identify patterns across their data, understand what is driving guest sentiment, spot recurring operational issues and make more informed decisions about everything from marketing and pricing to service and personalisation.

This all sounds great but remember AI is only as useful as the information it has access to. If guest data is sitting in disconnected silos, it becomes much harder to see the complete picture.

Our latest blog looks at how hotels can move beyond simply collecting data and start turning it into actionable guest intelligence.

📖 Read the full blog:
https://hubs.ly/Q04w2PnZ0

01/09/2026

Today we're celebrating Shannon and an incredible eight years at GuestRevu! 🎉

Back in 2018, when GuestRevu was still a small but ambitious business, Shannon joined our support team. Eight years later, she now leads that same team as our Head of Customer Support.

If you're a GuestRevu client, there’s a very good chance you’ve chatted to Shannon at some point over the years. Whether it’s helping with a question, solving a problem or making sure you’re getting the most from GuestRevu, she’s been there for countless clients along the way.

Shannon has seen GuestRevu grow and evolve from the early days, and has grown with it every step of the way. Her knowledge of our platform, our clients and our business has helped her, along with our whole GuestRevu compliment, become the award-winning support team they are today.

Thank you for eight years of hard work, dedication and everything you bring to the team, Shannon.

31/08/2026

Negative feedback isn't something to be afraid of.
In fact, it might be one of the most valuable tools a hotel has.

One of the points Amy Branford made during her conversation with Paula Carreirão on Off the Clock was the importance of giving guests a place to share both positive AND negative feedback before it becomes public.

When you invite guests to tell you about their experience through a survey, you create an opportunity to listen, learn and improve. Those conversations stay between you and your guest, giving you the chance to understand what went wrong and make changes before the next guest arrives. And when guests feel they've been heard, they're often less inclined to take those frustrations to a public review site.

It's a great conversation covering everything from guest feedback and online reputation to hotel marketing, industry trends and why authentic guest experiences will always matter more than clever buzzwords.

Listen to the full interview here: 🎧
https://hubs.ly/Q04p-xFj0

26/08/2026

Guest feedback, now connected directly to restaurant reservations.

We’re pleased to announce the launch of our new integration with Access Collins, connecting reservation data directly with GuestRevu to help restaurants and hospitality businesses automate their guest feedback process.

The integration allows businesses to automatically send tailored GuestRevu surveys following a guest’s visit, using reservation information from Collins.

Survey responses are then brought into GuestRevu alongside feedback from online review sites, giving teams one place to analyse guest sentiment, identify recurring trends and understand the experiences they’re delivering.

📖 Read the full story on the GuestRevu blog:
https://hubs.ly/Q04vg6HL0

25/08/2026

When you’re managing multiple properties across different countries, keeping a consistent guest experience isn’t easy. That’s where guest feedback becomes essential.

Guest feedback helps hotel groups spot trends, maintain standards, and turn insights into action across their entire portfolio.

Read the full article:
https://hubs.ly/Q04t9Z6b0

24/08/2026

There has never been a more important time to be paying close attention to your guest feedback and your guest experience.

In her interview with Paula Carreirão on the Off the Clock podcast, Amy makes the case for why right now is one of the most important times for hoteliers to have a firm handle on their guest experience. Hoteliers should be spotting trends before they become problems, responding to reviews and using their guest data to make better operational decisions and having the right system in place makes all the difference.

If you haven't watched the full interview yet, watch it here.
https://hubs.ly/Q04p-jsS0

And if you want to know what GuestRevu can do for your hotel, head to https://hubs.ly/Q04p-lxP0. 👇

21/08/2026

Our development team loves being at the cutting edge of technology, so when there’s an opportunity to learn about what’s happening in the world of AI and cloud technology, they’re usually first in line!

When the AWS Summit came around, naturally they had to go.

They headed off to learn about the latest in cloud and AI, including agentic AI, and came back with a whole lot of new insight, approximately 100 new ideas and what appears to be an alarming level of excitement about AI agents. ☁️🤖

The only problem? The rest of us don't always understand what they're talking about.

So, in true development-team fashion, they've made us a music video to explain what they got up to.

We're still not entirely sure what it all means, but they seem very excited about it, so we're going to take their word for it. 😂

Thank you to the development team for keeping GuestRevu at the cutting edge of hospitality technology.

19/08/2026

🚀 Our development team has landed at the AWS Summit Johannesburg!

The team is heading out for a day of learning, exploring and getting hands-on with some of the latest developments in cloud and AI technology.

From agentic AI and serverless computing to interactive workshops and customer showcases, there’s plenty to get stuck into — and hopefully plenty of ideas to bring back to GuestRevu.

It’s also a great chance to connect with other tech professionals, hear directly from AWS experts and see how new technologies are being used to solve real-world challenges.

We’re always looking for ways to learn, improve and keep GuestRevu moving forward, so we’re excited to see what the summit has in store!

18/08/2026

Bad reviews are uncomfortable. But ignoring them or, worse, trying to hide them, can do more harm than the review itself.

Negative feedback is an inevitable part of hospitality. Even the best-run properties will have guests whose experience falls short of expectations.
The important question isn't whether you'll receive a bad review. It's how you respond when you do.

Trying to remove, block or hide negative feedback can undermine trust and leave guests questioning what else they aren't seeing.

A considered response, on the other hand, gives you an opportunity to acknowledge the guest's experience, demonstrate that you take feedback seriously and show potential guests how you handle things when they don't go to plan.

In our latest blog, we look at why hotels should never block a bad review, what negative feedback can tell you about your operation, and how to turn difficult feedback into an opportunity to improve.

📖 Read the full blog: https://hubs.ly/Q04t9PZt0

Address

Office 7, 35-37 Ludgate Hill
London
EC4M7JN

Telephone

+44(0) 800 133 7023

Website

https://www.guestrevu.com/

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