GuestRevu

GuestRevu Guest Satisfaction Surveys | Online Review Management | Guest-Centric Data & Insights 🏆 winner

At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality

is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless. GuestRevu is cloud based, easy to use and, being made for the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only three TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.

Last year's GREAT Awards entrants averaged an 87% review score across TripAdvisor, Booking.com and Google and set an ama...
05/06/2026

Last year's GREAT Awards entrants averaged an 87% review score across TripAdvisor, Booking.com and Google and set an amazing standard.

Do you think your hotel has what it takes to compete?

Entries for the 2026 GREAT Awards are open now and close on 30th June. Free to enter, open to any hotel anywhere in the world.

Could your hotel be crowned the GREATest of 2026? 👇
https://hubs.ly/Q04jSkzB0

04/06/2026

This is something every hotelier needs to be thinking about right now.

The way guests discover and book hotels is shifting. As more travellers start planning trips through ChatGPT, Claude and other AI tools, the review data those platforms pull from is going to matter more than ever.

What your guests say about you online isn't just about your score anymore. It's becoming part of how you get found in the first place.

The full conversation with Ashleigh and Michael Donald on The Halo Effect 👇
https://hubs.ly/Q04jS4sb0

03/06/2026

This clip from our latest Back of House Banter is one independent properties will want to listen to:

Adam Hamadache from Formula makes a point that changes the conversation around hotel discovery.

On Google, page one has traditionally been dominated by the big groups and OTAs, independent hotels rarely got a look in without paying for it.

But put the same search into ChatGPT? The playing field begins to look very different. Independent hotels are showing up in a way they wouldn't on traditional search, because AI weights things differently, and size and authority matter less.

Adam calls it the crossover between SEO and GEO (Generative Engine Optimisation). And for independent hotels willing to do the right things, this is a real opportunity. The big groups are only just waking up to the fact that being on page one of Google doesn't automatically mean being visible on AI.

The full episode goes much deeper into what this means and what hotels should be doing about it.

Listen here 👇
https://hubs.ly/Q04jQtT90

Your guests are leaving reviews all the time, and as Dr Hensens highlights, that data is the truest reflection of the gu...
03/06/2026

Your guests are leaving reviews all the time, and as Dr Hensens highlights, that data is the truest reflection of the guest experience there is.

The GREAT Awards uses guest feedback to find the hotels worth celebrating. There are no judges, no social media rallies or pay-to-enter options, just consolidated review data of what your guests actually think.

Do you have what it takes to be named GREATest in 2026?

Entries are open now, free to enter, and close on 30th June.
https://hubs.ly/Q04jQKPL0

Entries for the 2026 GuestRevu GREAT Awards are officially open, and hotels worldwide have until the 30th of June to ent...
02/06/2026

Entries for the 2026 GuestRevu GREAT Awards are officially open, and hotels worldwide have until the 30th of June to enter. 🏆

The GREAT Awards recognise hotels, resorts and guesthouses that consistently deliver great guest experiences and have the reviews to prove it. Winners are determined entirely by real guest reviews from Tripadvisor, Booking.com and Google.

Any property, anywhere in the world, can enter. Whether you're a small guesthouse or a large hotel group, if your guests are leaving great reviews, you're already in the running to be named the GREATest hotel of 2026.

This year, we're delighted to be joined by sponsors Cendyn and Stayntouch, and once again partnering with Stenden South Africa to ensure the process is objective, fair and transparent.

Entries close 30th June. Read more and enter below. 👇
https://hubs.ly/Q04jQC8h0

02/06/2026

Curious about how your hotel stacks up against the competition down the road?

GuestRevu's Competitors feature lets you benchmark your review scores and service ratings directly against other properties in your area, so you can see exactly where you're leading and where there's room to improve.

Amy shows you how it works. 👆

Watch the rest of our series here: https://hubs.ly/Q04gGFy60

01/06/2026

Entries for the GuestRevu GREAT Awards 2026 are officially open. 🏆

The GuestRevu GREAT Awards is on the lookout for any hotel, regardless of size, location or type, that provides an excellent guest experience, and has the reviews to back it up.

Entries are completely free and close at the end of June.
Enter today 👇
https://hubs.ly/Q04jqy5X0

This year's awards are made GREAT thanks to our hospitality partners, Cendyn, Stayntouch, HOSPA, Fedhasa and our academic partner Stenden South Africa.

Today we're celebrating three years of Luzanne at GuestRevu! Three years ago, Luzanne joined our support team as an acco...
29/05/2026

Today we're celebrating three years of Luzanne at GuestRevu!

Three years ago, Luzanne joined our support team as an account manager, and we couldn't imagine the team without her now. She genuinely cares about each of the clients she works with, and it shows, not just in the feedback we get, but in the relationships she's built.

If you've ever had the pleasure of working with Luzanne, you'll know exactly what we mean.

We're so glad you're part of the GuestRevu family.

Last week, we had the honour of speaking at Next Wave Hospitality in London. It was a really insightful day with a full ...
27/05/2026

Last week, we had the honour of speaking at Next Wave Hospitality in London.

It was a really insightful day with a full agenda covering a range of topics from economics, design and infrastructure to AI, the guest journey, revenue and loyalty. What was interesting to note was how often every single conversation came back to the same thing: the people.

That thread ran through almost every session, from how to design hotels around the staff experience as much as the guest experience, to how AI should be giving teams more space to be hospitable rather than less. As Arik Fletcher put it on the day, AI is a force amplifier. Good practices get better with it. Bad ones get worse.

We wrote a recap of the event, the key takeaways and what it all means for hoteliers trying to build better-performing properties right now:
https://hubs.ly/Q04h_S040

27/05/2026

Ever wonder how your staff are really coming across to guests? Well, if you are collecting the right data, you don't need to wonder how your staff are performing when you're not there.

Guests talk about your staff more than you might think, and with GuestRevu's AI Analytics, you can see who's coming up in reviews, what guests are saying about them, and where your team is over (or under) performing.

Amy shows you how it works in under 30 seconds. 👆

Watch the rest of our series here: https://hubs.ly/Q04gFZLX0

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