Soniza

31/08/2017

Soniza going from strength to strength as we move to a new premise.

23/06/2016

The talk of Cloud telephony is often branded about like it’s the answer to all your problems.  There are, however, a number of reasons that it’s both difficult ...

15/06/2016

For many years’ businesses have been migrating to an infrastructure light architecture. Virtualisation, centralised Data Centres and Cloud Services have made th...

14/06/2016

Many companies are now selling Internet calls as part of a solution for businesses.  Companies selling this claim that voice quality is 'as good' or 'even bette...

14/06/2016

The cost of existing customer engagement is high for most organisations.  To have a contact centre is expensive. So what’s the best way to cut down on mundane c...

14/06/2016

One to one customer service is expensive. To have one agent speaking with one customer can cost a lot of money.  The technology needed, the physical infrastruct...

14/06/2016

Back in October 2015 an EU ruling took place that by next month (April 2016) there will be a cap on mobile roaming charges while travelling in the EU.  Addition...

14/06/2016

With Unified Communications now the norm for new telephony deployments, manufacturers have turned their attention to the Contact Centre as an increasing point o...

14/06/2016

With increasing pressure to sweat assets and drive efficiencies, is the reign of the MPLS coming to an end?     Certainly the networks would like to continue pr...

14/06/2016

14/06/2016

Reducing mobile costs has for years gone in cycles. Staff are issued with mobiles, an initiative is put in place to reduce costs and then technology or function...

14/06/2016

There are many advantages to enabling real-time video in the contact centre.  For a maintenance company it can allow agents to see faults with a product or for ...