28/05/2026
We love a challenge and with this scenario, we provided the perfect solution with no need to purchase a bespoke model from us and no MOQ.
Here it is, in a little more detail:
The customer had two separate buildings, each with a GSM dialler installed. What they wanted was for an event in Building One to trigger an output there, and send an SMS command to activate an output in Building Two.
In reality, our diallers weren’t originally designed to communicate with each other in that way, so the second unit wasn’t recognising the incoming SMS command from the first.
But it was a good idea. So instead of saying 'that’s not possible', we listened and we looked at how we could make it work.
After speaking with the customer in more detail, we added a programmable option, produced some samples, and let them test the setup in the real application. It worked exactly as they needed it to.
And the best part?
What started as a customer requirement has now become a standard programmable option within our GSM diallers going forward - with no need for a bespoke model, no minimum order quantities, and no real limit to how many units can be added into the chain.
Projects like this are always a good reminder that some of the best product improvements come directly from conversations with customers who are trying to solve real-world problems.
If you've got a specific requirement in mind, get in touch - we'd love to work with you to help solve it!
📞 +44 20 3873 4270
✉️ [email protected]