25/10/2021
Brenda Phillips - Samaritans volunteer
“No-one envisaged or wanted this pandemic, but, once it was inevitable, Samaritans launched a dedicated wellbeing line for our health and social care staff who have acted as our frontline against coronavirus. The line is open 7 days a week, from 7am until 11pm. We did this with speed and enthusiasm, matched only by the alacrity with which volunteers signed up to join, and it’s a huge privilege to be part of this.
We speak to all manner of key workers within the health and social care sector, including medical professionals and other roles from porters to administrators. Many of these roles were already stressful at the best of times and the pandemic piled on unprecedented pressure.
Everyone is different and every call is different. I’ve heard from callers worried about safety, unexpected redeployment, juggling the relentless demands of work and home life, and matters like bereavement. I’ve also heard from those struggling with exhaustion and isolation and I’ve often offered a listening ear to callers who’ve told me they felt guilty for not doing more.
Looking back on the year, I’ve realised how frontline workers often put other people’s feelings above their own, with some callers saying that they didn’t want to burden colleagues or risk passing on Covid 19 to friends and families. While they were struggling, they needed to talk about how they were feeling and that’s where we come in.
Talking things through can provide comfort and perspective. We can discuss options or coping strategies, but often the pressing need from health and social care workers is simply to offload to someone who will listen without judgement. Whether it’s been one terrible day or they have been struggling to cope for a prolonged period of time, we are there to listen and support them.”
Source: https://www.mentalhealthatwork.org.uk/blog/you-help-others-let-us-be-there-for-you/