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Klinik Healthcare Solutions

Healthcare technology company delivering the digital triage & patient flow management software that

A health technology company producing clinically proven solutions for condition and urgency recognition, customer segmentation and patient flow management.

22/05/2026

Your baseline year started in April. What you record now is what your ICB uses to hold you to account from 2027/28 onwards. The NHS Neighbourhood Health Framework sets a 90% same-day access target for clinically urgent patients by March 2027. That target is measured on recorded data from your clinical system, not on what you delivered clinically.Practices that are compliant but poorly coded will appear non-compliant.

That gap is fixable, but only if you act on it during 2026/27, the year you are already in. The framework also introduces Single Neighbourhood Providers as the new contract-holding entity at neighbourhood level. ICBs will decide which organisations hold those contracts. The evidence base they will look for is being built, or not, right now.

Full breakdown of the framework, the key deadlines, and what your practice needs to have in place is in the link in comments.

20/05/2026

Your ARRS roles are funded. The NHS Neighbourhood Health Framework now makes their utilisation a commissioning expectation. If demand is not reaching them, that is a data problem before it is anything else.

Integrated Neighbourhood Teams require structured demand management to function. Without a system that codes presenting problems and routes consistently, pharmacists see medication queries that were never sent to them, physios sit at partial capacity, and GPs absorb contacts that should have gone elsewhere.

The practices where INTs are working operationally, not just on paper, share one thing: a front door that routes accurately every time, across both phone and online contacts.

What does your routing data show about where demand is actually landing right now?

Full breakdown in the link in comments.

18/05/2026

Your triage system is generating population health data every single day. Most practices are not using it. Every structured contact tells you something useful. Which patients are presenting repeatedly with the same problem. Where demand peaks across the week. Which high-risk patients have not contacted you at all this month.
That last group is the one that matters most. Risk stratification tells you who should be contacting your practice based on their clinical profile. Comparing that list to your actual contact data tells you who is deteriorating unseen.

The NHS Neighbourhood Health Framework expects ICBs to incentivise proactive population health management from 2026/27 onwards. The practices that can demonstrate it will have the data to show it. The ones that cannot will be asking commissioners to take their word for it.

If you want to know what your front door data should be telling you and how to start using it, the full breakdown is in the comments. There is a specific section on silent high-risk patients that is worth reading before your next MDT meeting in comments.

15/05/2026

256% more pharmacist consultations. Same team. Same building. Different routing. That is what happened at Priory Medical Group in York after structured triage was introduced. Pharmacist and nurse appointment slots moved from 88% utilisation to 99%. The workforce did not change. The system connecting patients to that workforce did.

Integrated Neighbourhood Teams only function if demand is actually reaching the right professional. An INT with underutilised pharmacists, physios, and social prescribers is not a team. It is a org chart.

The NHS Neighbourhood Health Framework makes INT working a measurable expectation tracked by ICBs. The question is not whether your PCN has the right roles in place. Most do. The question is whether your triage system is routing demand to them reliably.

Full post on what INTs mean for demand management in general practice is in the link in comments.

13/05/2026

The NHS Neighbourhood Health Framework landed on 17 March 2026 and it is not a consultation. It sets binding national targets with a delivery timeline running to March 2029.

For PCN Clinical Directors and Practice Managers, this is the biggest structural reform to primary care since PCNs were created in 2019.

The framework sets five national minimum goals. The one landing soonest: 90% of clinically urgent patients seen on the same day by March 2027. Your baseline year is now.

Two things practices get wrong on this target. First, assuming clinical delivery alone is enough. Second, not fixing urgency coding in their clinical system.

The 90% target is measured on recorded data, not clinical intent. If you are compliant but poorly coded, you will appear non-compliant.

The framework also names AI-assisted triage and online consultation as key tools for the access goal. Practices with structured total triage are already building the evidence base ICBs will need to see.

Full breakdown of what the framework requires, the key dates, and what your practice needs to do now is in the comments.

11/05/2026

Your PCN might be about to face the biggest commissioning question it has ever had to answer.

The NHS Neighbourhood Health Framework introduces Single Neighbourhood Providers as the new contract-holding entity at neighbourhood level.

Each SNP serves a population of around 50,000. ICBs will decide which organisation holds that contract.

PCNs may evolve into SNPs through a forthcoming consultation. The question is whether your PCN is positioned to make that case.

An ICB will not be looking for good intentions. It will be looking for demonstrated capability.

That means evidence of MDT working and ARRS utilisation.

Consistent urgency coding and same-day access data. A track record of demand distribution across the team. Outcomes for your priority cohort.

The commissioning conversation is shifting from what can you do to what have you already demonstrated.

Read the full framework breakdown including the new provider architecture and what it means for PCN positioning here in the comments.

27/04/2026

90% of clinically urgent patients seen the same day. By March 2027.
That target is now set.

The NHS Neighbourhood Health Framework was published on 17 March 2026, and 2026/27 is the baseline year.

What your practice records this year shapes the trajectory your ICB uses to set targets from 2027/28 onwards.

Most practices will read that target and think about GP capacity. That is the wrong frame.

Same-day access for urgent patients is not a capacity problem. It is a triage problem.

The 90% figure is measured on recorded data from your clinical system.

A practice that is clinically compliant but using inconsistent urgency coding will appear non-compliant when ICBs look at the numbers.
Fixing urgency coding is not glamorous. It is also not optional, and the clock is already running.

Read the full framework explainer including every key deadline and what it means for your practice https://klinikhealthcaresolutions.com/nhs-neighbourhood-health-framework/

18/04/2026

Your physios, pharmacists, and social prescribers are there for a reason. Are patients actually reaching them?
Without intelligent routing, every query defaults to the GP
regardless of clinical need.

That's wasted capacity, avoidable transfers, and a multidisciplinary model that exists on paper only.

Klinik routes patients to the right professional from the very first interaction.

No manual triage. No unnecessary GP touchpoints.

Total Triage as a strategy, not a tick-box.

How is your PCN using its ARRS roles right now? 👇

https://klinikhealthcaresolutions.com/klinik-as-your-engine-for-arrs-optimisation/

14/04/2026

Attention Practice Managers!
Equip your receptionists with tools that reduce stress and streamline operations! 🛠️
Klinik's structured forms make patient intake a breeze, allowing for faster evaluations using CE-marked AI technology.

Boost access and elevate patient satisfaction by efficiently addressing urgent care needs.

Revitalise your practice today! 🌟

https://klinikhealthcaresolutions.com/how-kliniks-ai-triage-unclogs-the-8am-rush-in-primary-care/

11/04/2026

Many practices invest in digital tools, but often they gather dust.
The reason? They complicate workflows instead of simplifying them.
At Klinik, we prioritize user-friendly digital triage systems that integrate seamlessly with your clinical model.

This ensures patients receive equitable access to the right care at the right time, regardless of how they connect with you.

Is your system truly effective?

➡️ Discover more:
https://klinikhealthcaresolutions.com/structured-streamlined-and-collaborative-online-access-to-care-can-be-as-transformative-for-practices-as-it-is-convenient-for-their-patients/

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http://www.klinikhealthcaresolutions.com/

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