Clientshare

08/01/2026

Your QBR shouldn’t just report performance - it should prove value.

NPS and CSAT aren’t just scores. Used well, they become powerful signals for retention, growth, and strategic partnership.

Here are 5 practical ways to turn satisfaction insights into sharper, more impactful QBR conversations 👇

https://hubs.la/Q03Z_DTj0

14/05/2025

Many enterprise suppliers are spending huge amounts of time and resources on Quarterly Business Reviews, only to see them fall flat 📉

The QBR Frustration whitepaper shows that:
❗Each QBR takes 9 days to prepare
❗73% of suppliers admit their prep could be much better
❗80% struggle with handovers that risk customer churn

The result? Ineffective meetings, wasted effort and frustrated stakeholders.

But it doesn’t have to be this way! Read our latest article to see how, by improving preparation, standardising processes and focusing on engagement, suppliers can transform QBRs into strategic drivers of growth 🚀 https://hubs.la/Q03mw06W0

30/04/2025

88% of buyers say suppliers aren’t proving their value in QBRs - and suppliers feel the same. ❌

Buyers and suppliers both want QBRs to be valuable. But while they share frustrations, they often see the problem and the solution differently.

Understanding where they align (and where they don’t) is the first step to fixing the QBR. 💡

To found out more, read our new article here 👉 https://hubs.la/Q03kphY20

25/04/2025

When customers leave, it’s often not because of price - its because promises were broken and trust was lost. 🤝

In this blog, we look at how poor communication and lack of follow-through are major drivers of churn, and what businesses can do to turn it around. 🗣️

82% of buyers have cancelled contracts for these very reasons. ❌

Read our new blog article to learn more👉https://hubs.la/Q03jWCs40

23/04/2025

We are very excited to welcome David Bird to the Clientshare team as a new Full Stack Engineer. 😁

Throughout his career, he's had the opportunity to work across the full stack in fast-paced start-ups and scale-ups, from building robust data pipelines to refining frontend testing suites. ↗️

What drives him most is solving tough problems with elegant solutions, especially when he gets to do it alongside a great team.

Welcome aboard David! 🎉

10/04/2025

📢 "One of the biggest mistakes I’ve seen suppliers make is assuming a one-size-fits-all approach to QBRs. Every customer is different, and their expectations for review meetings are unique." 📢

Quarterly Business Reviews (QBRs) are cited by 71% of suppliers as the No.1 opportunity to evidence their value and innovation - something Compass Group's Jason Bendell knows all too well 🥇

Yet 74% of buyers say their suppliers have missed out on key opportunities with them due to poor QBRs.

In a recent article with i-FM and Clientshare, Jason explains how Compass Group is using their regular business reviews effectively to improve customer retention and experience 🚀

Read the full article today 👉

Jason Bendell, Compass Group, explains how suppliers can enhance their review process to drive growth, customer retention and strategic alignment.

02/04/2025

ABM Industries has integrated Clientshare Pulse into their CX strategy to further enhance visibility, streamline stakeholder engagement, and make data-driven decisions 📊

With 87% of their Business & Industry division’s revenue now tracked through Pulse, ABM has real-time insights into customer sentiment, service quality, and growth opportunities 🙌

Pulse isn’t just a tool, it’s central to how ABM continues to deliver consistent value, strengthen relationships with key decision-makers, and drive improvement ↗️

Read the full article on our customer stories page 👉 https://hubs.la/Q03fwl9L0

31/03/2025

Yesterday, our amazing team had the pleasure of joining Carlisle Support Services at their 2025 Innovation Lab and what an inspiring day it was! 🙌

From future-focused discussions on the main stage to thought-provoking sessions on the Lab Stage, it was a brilliant showcase of ideas and innovation. 🗣️

We were especially proud to see Helen Ectors take to the Lab Stage to deliver a talk on:
"From Broken to Brilliant: How Strategic Moments Can Transform Buyer-Supplier Relationships."

She covered how, all too often, business relationships in FM and security can deteriorate when communication becomes one-sided, expectations misalign, and reactive problem-solving replaces strategic planning. Based on our latest research and compelling case studies, Clientshare demonstrates how transforming critical touch-points into genuine partnership opportunities (rather than metric-focused reviews) enables suppliers to drive innovation, value and efficiency for their clients. Knowing how to have better business conversations can repair these broken relationships and deliver true and sustainable value for both parties. ✨

27/03/2025

NPS is more than a score – it’s a tool for growth. ↗️

At Clientshare, we focus on consistent and honest NPS feedback to strengthen client relationships, reduce churn and uncover new opportunities.

By integrating NPS into QBRs, we drive higher response rates and more actionable insights. 😁

Read our new article here to learn more 👉 https://hubs.la/Q03dDlTn0

27/03/2025

Integrating Clientshare Pulse into your CRM ensures real-time customer sentiment, stronger retention strategies, and smarter upsell opportunities, all in one place. It gives your team the insights they need to act proactively, strengthen relationships, and drive growth. 📈

Toby Harris, our Enterprise Account Director, explains why this data is essential for effective account management. 🗣️

Read our new article here to learn more 👉 https://hubs.la/Q03dD16L0