What are the opening hours?

Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

HTL Support Ltd.

Name: HTL Support Ltd.
Address: 30 Churchill Place, London, E145RE, GB
Telephone: +442070936000
Price range: $

Home
United Kingdom
London
HTL Support Ltd.

Professional IT support services with a difference.

HTL Support is one of London’s leading IT support and Information Technology service providers, combining highly skilled engineers with efficient operating systems and ‘white glove’ IT support.

02/10/2026

Having a backup doesn't automatically mean you have independent resilience.

Microsoft has confirmed a multi-region Azure networking incident affecting services including ExpressRoute, VPN Gateway, Azure Firewall, Application Gateway and Azure VMware Solution.

UK South and UK West were among the regions affected.

Microsoft says the problem was linked to a gateway-management change interacting with infrastructure servicing activity.

The incident has now been mitigated.

For businesses, the useful lesson isn't simply that Azure experienced an outage.

It's this:

Could your primary service and your backup be affected by the same underlying problem?

Ask:

• Do our connectivity paths share the same provider?
• Do they depend on the same region?
• Can the backup carry the real workload?
• Have we actually tested failover?
• Do we monitor both paths?
• What does the business do during degraded connectivity?

Redundancy isn't about having two things.

It's about making sure one can still work when the other fails.

If your organisation relies on Azure or hybrid infrastructure, HTL can help you review the resilience around your current environment.

https://na2.hubs.ly/H086SQD0

23/09/2026

How much sensitive information is sitting inside your recruitment system?

The FBI has confirmed that it is investigating unauthorised activity affecting https://na2.hubs.ly/H07ZVlM0.

Hackers claim they stole extensive information belonging to employees and job applicants, although the full extent and source of that data have not yet been confirmed.

There's an important lesson here for businesses.

Recruitment platforms aren't simply places where people upload CVs.

Depending on the organisation, they can contain:

• Names and addresses
• Phone numbers and email addresses
• Employment history
• Identification information
• References
• Background information
• Other personal records

That makes them valuable targets.

Ask:

How much applicant data are we keeping?

Who can access it?

How long do we retain it?

What systems is the recruitment platform connected to?

Can large exports be detected?

Are administrators properly protected?

And is the platform included in our security monitoring?

The name on the application might say “Recruitment”.

The data inside it may deserve critical-system protection.

If your organisation hasn't recently reviewed the security around HR and recruitment systems, HTL can help.

https://na2.hubs.ly/H07ZVlN0

22/09/2026

Google has confirmed that Gemini accessed systems belonging to three real companies during an AI cybersecurity test.

But the most useful lesson isn't that “AI went rogue”.

Gemini was supposed to operate inside a controlled testing environment.

Instead, internet access was unintentionally available.

The AI treated real systems as though they were part of the exercise.

In one incident it guessed a password.

In two others it found credentials exposed in public repositories.

Google says Gemini stopped once it realised the systems were real.

For businesses adopting AI agents, there's an important lesson:

Don't rely on instructions alone to decide what AI can access.

Control it technically.

Limit permissions.

Restrict which systems it can reach.

Protect credentials.

Separate testing from production.

Log what the agent does.

And consider human approval before sensitive actions are carried out.

The more authority an AI system is given, the more important its technical boundaries become.

If your business is starting to connect AI into real workflows, HTL can help you review the security controls around the technology environment.

https://na2.hubs.ly/H07YNFJ0

14/09/2026

Security software is important.

But it shouldn't be the only thing standing between an attacker and your business.

Researchers have disclosed a new Microsoft Defender issue called ShieldCrash.

The current proof of concept reportedly allows an attacker who already has access to a Windows machine to read files with SYSTEM-level privileges, even on fully patched systems.

That's an important distinction.

This isn't a remote attack that automatically compromises every Windows PC.

The attacker needs an initial foothold first.

But it highlights why businesses need layers of protection.

Alongside endpoint security, review:

• Administrator privileges
• Windows and Defender updates
• What software users can run
• Monitoring for suspicious behaviour
• Device isolation and incident response

And don't switch Defender off because of this story.

Keep it updated and monitor Microsoft's guidance while making sure the rest of your security doesn't rely on one control alone.

If you're unsure how well layered your endpoint security is, HTL can help you review your current setup.

11/09/2026

A supplier can have the right policy on paper and still fail to follow it in practice.

Trezor has updated the scale of its recent customer-data breach.

The incident at logistics provider ShipMonk now affects 80,689 customers.

The reason for the increase is particularly important.

Historical US order data from 2019 to 2021 was still being stored by ShipMonk.

Trezor says it had repeatedly received written confirmation that the information had been deleted.

It had not.

That's an important lesson for businesses working with third-party suppliers.

Don't only ask:

“Do you delete our data?”

Also ask:

• How is deletion carried out?
• How do you prove it happened?
• Does it include backups and archives?
• Do subcontractors follow the same rule?
• When was the control last checked?

Policies and contracts matter.

But important controls also need evidence.

If your suppliers hold sensitive customer or business information, HTL can help you review the security and data risks around those relationships.

10/09/2026

A supplier can have the right policy on paper and still fail to follow it in practice.

Trezor has updated the scale of its recent customer-data breach.

The incident at logistics provider ShipMonk now affects around 81,000 customers.

The reason for the increase is particularly important.

Historical US order data from 2019 to 2021 was still being stored by ShipMonk.

Trezor says it had repeatedly received written confirmation that the information had been deleted.

It had not.

That's an important lesson for businesses working with third-party suppliers.

Don't only ask:

“Do you delete our data?”

Also ask:

• How is deletion carried out?
• How do you prove it happened?
• Does it include backups and archives?
• Do subcontractors follow the same rule?
• When was the control last checked?

Policies and contracts matter.

But important controls also need evidence.

If your suppliers hold sensitive customer or business information, HTL can help you review the security and data risks around those relationships.

Speak to HTL https://na2.hubs.ly/H07GsJL0

09/09/2026

Having MFA enabled is important.

But businesses should also know which MFA methods their users are allowed to use.

Researchers recently uncovered BigBear 2.0, a phishing service targeting Microsoft 365 users.

It can sit between the employee and Microsoft's real authentication service, capture an authenticated session and potentially give the attacker access after MFA has been completed.

Researchers also found something particularly interesting.

BigBear could interfere with phishing-resistant FIDO2/WebAuthn authentication and push users towards weaker sign-in methods.

That's why your Microsoft 365 security review shouldn't stop at:

“Is MFA enabled?”

Also ask:

• Which MFA methods are allowed?
• Which users require stronger authentication?
• Can privileged accounts fall back to weaker methods?
• Do we require managed devices where appropriate?
• What happens if an active session is compromised?

Strong authentication works best when your security policy actually requires it.

If you're unsure whether your Microsoft 365 authentication and Conditional Access policies are configured appropriately, HTL can help you review them. https://na2.hubs.ly/H07GssD0

03/09/2026

What would your business do if Microsoft 365 suddenly became unavailable?

A recent Microsoft incident caused problems with Exchange Online, including delayed or failed email, authentication errors and other service issues.

The impact also extended into several other Microsoft 365 services.

For businesses that rely on Microsoft 365 every day, the lesson isn't that cloud services are unreliable.

It's that even major cloud platforms can experience outages.

So ask:

• How would employees know it's a Microsoft problem?
• Who monitors the service status?
• How would teams communicate if normal channels were affected?
• Which critical information still needs to be accessible?
• What work could continue temporarily without Microsoft 365?

Your IT provider can't repair Microsoft's cloud.

But they should help you understand what's happening, keep employees informed and make sure critical business processes have sensible continuity arrangements.

If your business depends heavily on Microsoft 365, HTL can help you review the environment and your continuity options.

https://na2.hubs.ly/H07yy7L0

02/09/2026

IT problems don't need to be major to disrupt a working day.

A user can't access Microsoft 365.

A laptop stops working properly.

The internet connection becomes unreliable.

Someone receives a suspicious email and isn't sure what to do.

The technical issue may be small.

The business impact often depends on how quickly somebody starts dealing with it.

That's why responsive IT support matters.

Good support should help your employees get back to work quickly, but it should also look beyond today's ticket.

Are the same problems happening repeatedly?

Are systems being monitored and maintained?

Are security, backups and Microsoft 365 being properly managed?

At HTL, we provide responsive, around-the-clock IT support for businesses across London, helping with day-to-day problems while looking after the wider technology environment behind them.

Less time dealing with IT problems. More time running your business.

Need more responsive IT support?

https://na2.hubs.ly/H07yyc70

01/09/2026

Backups are essential during a ransomware attack.

But they don't solve every problem.

Berlin has confirmed that information was taken from parts of its state network during a recent cyberattack.

The exact amount and type of stolen data are still being investigated.

That's an important lesson for businesses.

Imagine your backup works perfectly.

Servers are restored.

Employees can work again.

The incident still isn't necessarily over.

You may still need to establish:

• What information was stolen
• Whether passwords or accounts were exposed
• Who needs to be informed
• Whether regulatory obligations apply
• Whether attackers still have access

So a ransomware plan should answer two questions:

How do we restore the business?

And:

What do we do if information has already been taken?

Backups protect availability.

Incident response deals with what happened around the attack.

You need both.

If your current ransomware planning mainly focuses on backup and recovery, HTL can help you review the wider response.

https://na2.hubs.ly/H07yvfG0

Address

30 Churchill Place
London
E145RE

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

+442070936000

Website

https://www.htl.london/

Alerts

Be the first to know and let us send you an email when HTL Support Ltd. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to HTL Support Ltd.: