ICT Solutions Limited

ICT Solutions Limited ICT Solutions is a dynamic and progressive company with a clear objective,
to provide our clients wi

ICT Solutions are an IT consultancy firm providing small and medium sized
businesses with networking solutions and IT computer support in the North West. From Microsoft upgrades and migrations, firewall and VPN installations to a
complete network audit and support service, ICT Solutions has the experience
and expertise to help your business. Focused on small businesses in the North West we have a range of computer
support services to help your business. With our unlimited onsite, remote and
telephone support services you can be sure your IT systems are in safe and
reliable hands. You can have your own IT department on call without the need
for dedicated staff.

When you hear that criminals are using AI, you might imagine sophisticated new hacking tools.Reality is a little differe...
20/10/2026

When you hear that criminals are using AI, you might imagine sophisticated new hacking tools.

Reality is a little different.

A lot of the biggest risks are coming from AI getting better at pretending to be people 😱

New research found that cyber criminals are using AI more to fool people.

They create convincing fake identities, clone voices, generate realistic videos and produce phishing messages that are much harder to spot than they were just a couple of years ago.

It’s becoming extremely accessible.

Instead of building these tools themselves, criminals are buying ready-made kits and sharing techniques with each other online.

That means someone with very little technical knowledge can carry out attacks that would have been far beyond their abilities not that long ago 😳

So what should you be looking out for?

First, don't assume that an email, voice message or even a video call is genuine simply because it looks or sounds convincing.

Second, be cautious of anything that creates unnecessary urgency 🚨

Requests to transfer money, change bank details, share confidential information or approve a login should always be verified through another trusted route.

And finally, remember that AI has changed the quality of scams, not the basic principles behind them.

Attackers still rely on people acting quickly without stopping to think 🤔

That's why good security habits are becoming even more valuable.

👉 Strong passwords
👉Multi-Factor Authentication (where you approve a login using your phone or an app)
👉Keeping software up to date
👉Having clear processes for verifying unusual requests

Those things remain some of the most effective ways to protect your business.

I think we'll continue hearing a lot about AI-generated threats over the next few years.

To cope best, you’ll need to recognise how these attacks are changing and help your team adapt.

💬 Which do you think will become the bigger challenge over the next few years, spotting AI-generated scams, or knowing who you can really trust online?

Have you ever decided not to mention a small IT issue because it didn't seem important enough?It's an easy mistake to ma...
19/10/2026

Have you ever decided not to mention a small IT issue because it didn't seem important enough?

It's an easy mistake to make.

But sometimes a small issue is the first sign of a big problem…

Ever looked at your computer and wondered where all your storage has gone?You delete a few old files, empty the recycle ...
18/10/2026

Ever looked at your computer and wondered where all your storage has gone?

You delete a few old files, empty the recycle bin, maybe even uninstall an app or two...

Yet somehow, you're still running out of space 🤷

If you're using Windows 11, there could be a reason for that.

Microsoft has confirmed a bug that, on some computers, let a hidden system file grow much larger than it should.

In some reported cases, it’s taken up hundreds of gigabytes of storage without people realising 😬

Nothing obvious tells you what's happening.

Windows simply reports that "System files" are using a lot of space, which isn't especially helpful if you're trying to work out what's causing it.

Luckily, Microsoft has released a fix, and it will be included in the next regular Windows updates.

There's a useful lesson here that goes beyond this particular bug 👾

Software updates don’t only add new features.

Often, they fix problems that most of us never knew existed.

Sometimes it's a security vulnerability.

Sometimes it's a reliability issue.

And sometimes it's a bug that's filling your hard drive in the background 🗂️

That's why I always encourage people not to put updates off for months at a time.

It's easy to think, "Everything seems to be working, so I'll leave it for now”.

But many updates are solving problems before they've become obvious to you.

If you've noticed your Windows 11 computer running low on storage for no apparent reason, open Settings > Storage and take a quick look at how much space is being used by System files.

It doesn't necessarily mean you're affected by this issue.

But if something doesn't look right, it’s a good place to start.

👉 Do you install Windows updates as they arrive, or do you wait until your computer starts giving you a reason to?

For a long time, businesses have been told to watch out for suspicious emails 👀And it's still good advice.But cyber crim...
17/10/2026

For a long time, businesses have been told to watch out for suspicious emails 👀

And it's still good advice.

But cyber criminals have realised people are becoming much better at spotting them…

So they're changing tactics 🙄

A recent campaign saw attackers contact employees through Microsoft Teams, pretending to be members of the company's IT team.

The conversation starts normally.

They explain there's a problem with your computer, ask you to share your screen, and then guide you through installing what appears to be legitimate remote support software.

From that point on, the attackers are in control 😬

They can install malware, access company data, and move around the network without needing to break through your security in the traditional sense.

What struck me about this story is how ordinary the attack sounds.

There’s no dramatic hack or technical exploit.

It's just someone pretending to help.

So, we need to change how we approach cyber security.

Right now, we spend a lot of time teaching people not to click suspicious links.

But we also need to prepare them for unexpected phone calls, Teams messages and video calls from people claiming to be IT support.

When someone works in your IT team or for your IT partner, there should already be a recognised way they contact staff and verify who they are.

If something feels different, or you're being asked to install software or hand over control of your computer, it's a good idea to stop and check through another route before you do anything 🧐

Create a simple process for confirming you're talking to the right person.

Since we all now rely on tools like Microsoft Teams every day, it's only natural that attackers will try to blend into those app as well.

💭 If someone claiming to be IT support contacted one of your employees through Teams today, would they know how to verify that person before following their instructions?

16/10/2026

Have you noticed how many websites, emails, and social posts are starting to sound the same?

Professional, polished… and completely forgettable.

As AI is used more, the businesses that stand out are the ones that still sound human…

Cyber criminals don't need someone in your business to be careless.They need them to be busy.When your day is full of em...
14/10/2026

Cyber criminals don't need someone in your business to be careless.

They need them to be busy.

When your day is full of emails, meetings and interruptions, it's much easier to click first and think later…

13/10/2026

Made a change you wish you could undo? Your files may already have a built-in safety net…

Everyone notices the big technology problems.The internet goes down; your systems stop working and everything grinds to ...
12/10/2026

Everyone notices the big technology problems.

The internet goes down; your systems stop working and everything grinds to a halt.

But smaller frustrations are easier to overlook.

A few extra clicks… information that's harder to find than it should be… they can steal hours from your week.

Our latest guide looks at where those hidden productivity leaks come from, why they often go unnoticed, and how small changes can help your team get more done without working harder.

Download your free copy now.

One of the biggest questions businesses are asking about AI is, "When should we use it?"I think that's why this update t...
11/10/2026

One of the biggest questions businesses are asking about AI is, "When should we use it?"

I think that's why this update to Teams is a sensible one.

Microsoft’s making it easier for meeting organisers to switch AI features on or off.

That includes tools like meeting summaries, AI-generated notes and Copilot assistance.

On the face of it, that might sound like a step backwards.

After all, if AI is supposed to save us time, why would anyone want to turn it off 🤷

But not every meeting is the same.

For a project catch-up where you want automatic notes and action lists, AI could be genuinely useful.

But a confidential discussion about employees, finances or a potential acquisition?

You might decide you'd rather keep AI out of the conversation altogether 🤐

Having that choice is key.

I also think we're reaching a more mature stage of AI adoption.

When these tools first appeared, there was a lot of excitement about adding AI to everything.

But now businesses are becoming more selective.

They're asking where AI improves productivity and where it adds another layer that isn't needed.

It's a healthy approach 👍

Good technology should adapt to the way your business works… not force you to adapt to the technology.

For me, the real takeaway from this announcement is that businesses are recognising AI works best when people remain in control.

There will be meetings where AI-generated notes save hours of admin.

There will be meetings where nobody wants an AI assistant listening, summarising or contributing.

The important thing is that you can decide which approach fits the situation.

👉 Where do you think AI adds the most value in your business... and where would you rather leave it switched off?

One of the biggest mistakes I see businesses make is thinking cyber security advice has a long shelf life.It doesn't 🙅Th...
10/10/2026

One of the biggest mistakes I see businesses make is thinking cyber security advice has a long shelf life.

It doesn't 🙅

The habits that kept you safe five or ten years ago aren't necessarily the ones that will protect you today.

Take passwords, for example.

There are still plenty of people using the same password for multiple accounts because it's easier to remember.

But it's also much easier for cyber criminals.

If one website suffers a data breach and your password is exposed, attackers will try that same password on dozens of other services…

Including your email and business accounts 😱

Or think about public Wi-Fi.

Many people still assume it's fine as long as they're "only checking emails".

But public networks are a popular hunting ground for criminals, and fake Wi-Fi hotspots are designed to look almost identical to the genuine ones 😳

Then there are scams.

There was a time when phishing emails were full of spelling mistakes and strange formatting.

But those days are largely behind us.

AI is helping criminals write convincing messages that look professional, sound natural and are often personalised using information they've found online 🤖

That's why I think one of the most outdated security habits of all is believing you'll always be able to spot a scam yourself 👀

Of course, you still need to pay attention.

But modern cyber security is more about having the right protections working in the background.

🔒 Strong, unique passwords
🔒Multi-Factor Authentication (where you approve a login using your phone or an app)
🔒Automatic software updates
🔒Reliable security software

These reduce your reliance on spotting every threat with your own eyes.

Technology has changed dramatically over the last few years.

The way we protect ourselves must change with it.

🤔 Which cyber security habit do you think people still underestimate the most: Strong passwords, software updates, or recognising scams?

Address

Studio H, Baltic Creative Campus, 49 Jamaica Street
Liverpool
L10AH

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

01512302424

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