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Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

MCS Group

Name: MCS Group
Address: The Plaza, 100 Old Hall Street, Liverpool, L39QJ, GB
Telephone: +443300244222
Price range: ££

IT Support & Communications - MCS have been providing professional IT and telecoms services throughout the North West since 1988.

25/08/2026

What does it take to move an entire office - without bringing business to a standstill?🤔

When long-standing MCS client David Roberts & Partners (Insurance Brokers) Ltd relocated to their new Southport office, there was much more to consider than simply moving existing equipment from one building to another.

With more than 50 employees to relocate within a three-week project timeline, careful planning was essential to ensure the technology was ready when the team arrived - with minimal disruption to day-to-day operations.

Reflecting on the project, Craig Prunty, Group Head of IT at DR&P, commented:
“Even under the pressure of a demanding deadline, the MCS Group engineers remained professional, collaborative, and focused on delivering a smooth transition with minimal disruption.”

👇Take a look behind the project and see how our team delivered the move! Read the full DR&P project case study below:
https://eu1.hubs.ly/H0xQH3_0)

31/07/2026

Outstanding IT support isn't just about fixing problems - it's about responding quickly, communicating clearly and being there when our customers need us most🤝

This month's feedback highlights what we strive to deliver every day: fast response times, clear communication and a service our customers can rely on. Whether it's getting someone back up and running in minutes, keeping clients informed throughout the process or simply being there when they need us, these are the moments that make a real difference.

A huge thank you to Wendy, Barry and Suzanne for taking the time to share their feedback. Customer feedback like this is always appreciated and is a fantastic way to recognise the incredible work our team delivers each day.

Constantly chasing your IT provider or being left on hold? Let's change that. Get in touch with our team today.
✉️ [email protected]
📞 0330 024 4222
🌐 https://eu1.hubs.ly/H0xmcqC0

23/07/2026

🏆 Employee of the Quarter 🏆

A huge congratulations to Connor for being named our Employee of the Quarter for Q2 2026!

Since joining MCS Group, Connor has consistently demonstrated the qualities that make a real difference - not just to our clients, but to the whole team. This quarter was no exception👏

Connor is recognised for his positive, can-do attitude, his willingness to learn and develop, and his ability to simply get on with the job without fuss. His professionalism, reliability and consistently high standard of work have earned him fantastic feedback from both colleagues and clients alike.

Congratulations, Connor - a thoroughly deserved achievement. Keep up the fantastic work!

06/07/2026

🏆 Service Heroes of the Month 🏆

Consistency is what turns great service into exceptional service.

Month after month, our service desk team go above and beyond to deliver the responsive, friendly support our clients rely on. Whether it's resolving issues quickly, communicating clearly, or taking the time to support users with patience and understanding, it's these everyday interactions that make the biggest difference.

A huge congratulations to both Bens for being recognised as this month's Service Heroes! 👏

A special mention goes to Ben Cranham, who has now achieved Service Hero for an incredible fifth time - a fantastic achievement and a real reflection of his dedication to delivering exceptional customer service.

Thank you both for your continued hard work and commitment to our clients. It's thoroughly deserved!

Looking for an IT partner that puts service first? Let's have a conversation.
📞 Call us on 0330 024 4222
📅 Book a meeting: https://eu1.hubs.ly/H0wHPD00

30/06/2026

MCS Group has ranked #79 globally in the prestigious MSP 501, making us the fifth highest-ranked Managed Service Provider in the UK.

Having climbed from #101 in 2025, breaking into the global Top 100 is a huge milestone for our business and a fantastic achievement for the entire MCS team.

The MSP 501 is one of the managed services industry's most respected global rankings, recognising providers that demonstrate operational excellence, innovation, financial strength, and long-term business sustainability. To be ranked among the world's leading MSPs is something we're incredibly proud of 👏

A huge thank you to our amazing team, our clients, and our trusted partners. We're excited to keep building on this success.

👉Read more about our journey to #79 and what this recognition means for MCS Group: https://eu1.hubs.ly/H0wzy600

25/06/2026

🎉 We're proud to share that MCS Group has once again been recognised on the 2026 MSP 501 list, recognising the world's leading Managed Service Providers 👏

Being named in the MSP 501 is a significant achievement within the managed services industry, recognising providers that demonstrate operational excellence, innovation, and a commitment to delivering outstanding outcomes for their clients.

This recognition reflects the hard work of our incredible team, the trust of our clients, and our continued investment in delivering secure, proactive, and future-focused IT services.

Read the full article: https://eu1.hubs.ly/H0wstvG0

15/06/2026

Staff Spotlight 🔦

This month, we're shining the spotlight on Joe from our Service Desk team.

Over the past 9 months, Joe has become a fantastic asset to MCS, supporting clients with more complex technical issues, helping train new starters, and always being willing to lend a hand wherever it's needed.

One thing that stood out from Joe's spotlight was just how important communication and relationship-building are within his role. While technical expertise is essential, it's the ability to explain solutions clearly and support clients with confidence that really makes a difference 🤝

When asked what he enjoys most about working at MCS, Joe's answer was simple: the people. From supporting one another as a team to sharing plenty of laughs along the way, it's this close-knit culture that makes MCS such a great place to work!

Thanks for all your hard work, Joe - we're lucky to have you as part of the team 👏

👉 Swipe to learn more about Joe!

11/06/2026

🏆 Service Heroes of the Month 🏆

A massive well done to Ben and Joe for this month's Service Hero recognition! 👏

Ben has now been named Service Hero for four months in a row 🤯 and has also recently been promoted to 1.5 Line Engineer. An incredible achievement and so well deserved!

Joe has also picked up Service Hero for the second consecutive month, showing the consistency and commitment our team brings every single day.

Thank you to our amazing clients for your continued feedback and support.
Congratulations, Ben and Joe – keep up the brilliant work! 🎉

Looking for an IT support team that goes above and beyond when it matters most? We'd love to help.
📞 Call us on 0330 024 4222
📅 Book a meeting: https://eu1.hubs.ly/H0w4HJB0

14/05/2026

🏆 Service Heroes of the Month 🏆

A huge congratulations to Ben and Joe for this month’s Service Hero recognition!

Our service desk team closed an incredible 1,567 tickets last month - a fantastic achievement and a reflection of the hard work, responsiveness, and support they continue to deliver to our clients every day.

A special mention also goes to Ben, who has now achieved Service Hero for the third month in a row 👏 a brilliant achievement and a great reflection of the consistency and dedication he brings to the team.

Thank you to our clients for continuing to share such brilliant feedback with us 💬

Looking for an IT support team that delivers when it matters most? We’re here to help.
📞 Call us on 0330 024 4222
📅 Book a meeting: https://eu1.hubs.ly/H0vl4s60

12/05/2026

Staff Spotlight🔦

This month, we’re shining the spotlight on Aidan from our Service Desk team.

Over the past 2 years, Aidan has become a hugely valuable part of the team - consistently helping resolve more complex IT issues, supporting colleagues, and delivering excellent service to our clients day-to-day.

We’re also incredibly pleased to congratulate Aidan on his recent promotion to 2nd Line Engineer, a brilliant achievement and a reflection of all the hard work, development, and dedication he’s shown since joining MCS👏

Thanks for all your hard work, Aidan - thoroughly deserved and we’re looking forward to seeing you continue to progress!

👉 Swipe to learn more about Aidan!

Address

The Plaza, 100 Old Hall Street
Liverpool
L39QJ

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

+443300244222

Website

https://mcsgroup.net/

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