Service Geeni

14/10/2026

Most field service businesses are sitting on more data than they know what to do with.

Every job closed, every part used, every fault logged. It's all there. The problem is that getting anything useful out of it used to mean building a report, which meant knowing what to ask, which meant already having a hunch about the answer.

The Service Geeni AI agent changes that. You ask it a question in plain language. Which assets have had the most repeat faults this quarter. Which engineers are missing SLAs. Which customers had the most reactive callouts. It gives you the answer without a report being built first.

The decisions don't get better because you have more data. They get better because you can actually access it when it matters.

Already a Service Geeni customer? Speak to your account manager about the AI agent.
Want to see it on your operation? Book a demo. 👉 https://eu1.hubs.ly/H0z1DKF0

Follow Service Geeni for more on AI in field service.

13/10/2026

The fault was spotted on the night shift.
Mentioned at handover. Never logged.

By the time the morning team found the problem, the asset had already been redeployed.

In airport GSE operations, the gap between shifts is where continuity quietly breaks down. It’s not dramatic. A job left without a clear status. A parts request passed on verbally. Responsibility assumed rather than confirmed.

And it compounds across every shift change, every terminal, every team.

We’ve written about why shift handover is one of the most consistent and least visible sources of downtime in GSE maintenance and what better practice actually looks like. There’s also a practical checklist your team can use straight away.

👉 https://eu1.hubs.ly/H0z1Lmj0

Follow Service Geeni for more on GSE maintenance.

In 24/7 GSE maintenance operations, the gap between shifts is where continuity breaks down. A practical checklist and health check for airport maintenance teams.

12/10/2026

At the beginning of the year, every GSE operation has a planned preventive maintenance schedule. Far fewer are still following it by March.

It rarely gets abandoned by decision. It gets rescheduled, week by week, until an asset is well overdue and nobody quite remembers how it got there. A breakdown always feels more urgent than a service, and without a mechanism holding the planned job in place, the programme quietly dissolves.

The blog covers why GSE downtime turns into departure delays. EUROCONTROL data puts at-gate delay at an average of €166 per minute once network effects are counted. And what it actually takes to keep planned maintenance protected through a full operating season.

👉 https://eu1.hubs.ly/H0yLYvn0

Follow Service Geeni for more on GSE maintenance.

07/10/2026

80% more services completed, with the same 12 engineers.

Cibes Lift UK used to run job information across emails, WhatsApp groups and manual folders, with no single record of a lift's full journey from installation through to service. Scheduling was reactive, and growing service volume without growing headcount was becoming a real problem.

Since going live on Service Geeni, every job, engineer and lift record sits in one connected system, giving the team proactive scheduling and full contract visibility instead of reacting to whatever comes in.

The result has been a 40% increase in services completed in year one, a further 30% on top of that in year two so far, and 80% more than the same period in 2024, all without adding headcount.

Read the full story 👉 https://eu1.hubs.ly/H0yRx760

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05/10/2026

October tends to be the point where operations teams start thinking seriously about what next year looks like.

If the same problems have followed you through 2026, schedules that fall apart when something changes, engineers without the information they need on site, compliance records that take too long to pull together, then the tools your team is working with are probably worth a conversation.

Service Geeni is built for field service and maintenance operations that need more visibility and less admin, without a complicated implementation to get there.

If you want to see what it looks like on your operation, book a demo before the end of the month.

👉 https://eu1.hubs.ly/H0yM0xB0

Follow Service Geeni for more.

01/10/2026

Great day at Tomorrow's Warehouse in Manchester yesterday.

Good conversations with operations and maintenance managers dealing with the same challenges we hear across the industry. Assets that aren't tracked properly. Maintenance that's reactive because there's no structure in place. Teams doing more with less.

If we spoke on the day and want to pick up the conversation, or if you didn't make it and want to see what Service Geeni looks like on your operation:

👉 Book a demo: https://eu1.hubs.ly/H0yL5Ln0
👉 Already a customer: speak to your account manager to explore what else is available.

Follow Service Geeni for more.

25/09/2026

Predictive maintenance typically reduces unplanned downtime by up to 50% and can extend asset life by 25%. The tools to get there are more accessible than most teams realise.

In this webinar, Steven Lindsay and David Simpson walk through what an AI-enabled field service operation actually looks like in practice. QR code job logging, AI route optimisation, the Service Geeni AI agent that lets you interrogate your own data in plain language, and a mobile app that gives engineers everything they need before they arrive on site.

The recording covers all of it with a live walkthrough of the software.

👉 https://eu1.hubs.ly/H0yv_tS0

Follow Service Geeni for more on AI in field service.

See how AI scheduling, QR code job logging and intelligent insights are helping field service teams reduce downtime, improve first-time fix rates and boost engineer productivity - with real examples.

24/09/2026

Abbey Attachments has been delivering service to the materials handling industry for over 40 years. That kind of longevity doesn't happen by accident.

In this webinar, Paul Kelly, Operations Director at Abbey, talks through how the business has built and maintained its reputation for service excellence. The conversation covers how the team is structured to handle pressure, how data drives day-to-day decisions, and what role technology including Service Geeni plays in keeping everything connected.

It's a candid look at what running a high-performing service operation actually looks like from the inside.

The recording is on demand now.

👉 https://eu1.hubs.ly/H0yv_nw0

Follow Service Geeni for more on field service excellence.

Paul Kelly, Operations Director at Abbey, joins us to share how the company delivers consistent service excellence, from culture and customer care to technology, data, and its partnership with Service Geeni.

23/09/2026

Automated warehouse systems fail far more often because of the organisation around them than because of the technology itself.

That's one of the things that came through clearly in our recent webinar with Ebb Kretschmer, an independent consultant with 40 years of hands-on experience in warehouse automation and maintenance.

The conversation covered why maintenance gets deprioritised even in highly automated environments, what actually happens when planned maintenance keeps getting pushed back, and what good looks like in terms of data, process discipline, and AI readiness.

The recording is available on demand.

👉 https://eu1.hubs.ly/H0yv-hj0

Follow Service Geeni for more on warehouse maintenance and operations.

We unpack the hidden maintenance mistakes driving warehouse downtime, and what it really takes, from clean data to the right processes, to make predictive maintenance and AI deliver value.

22/09/2026

Warehouse operations are running more assets, more shifts, and more complexity than ever.

But a lot of teams are still managing maintenance on spreadsheets, whiteboards, or tribal knowledge that walks out the door when a technician leaves.

When an asset goes down unexpectedly, there's no history to pull. No record of the last service. No visibility of what else is due.

The fix isn't more staff. It's having the right information in the right place before something goes wrong.

We'll be at Tomorrow's Warehouse in Manchester on 30th September talking about exactly this. Register free and come and find us.

👉 https://eu1.hubs.ly/H0yv-7c0

Follow Service Geeni for more on maintenance and field service operations.