Heart Internet

03/08/2026

Four awards. One incredible year. And it's only August.

2026 has been a landmark year for Heart Internet, and the industry is starting to notice.

🏆 Hosting Company of the Year - UK Business Tech Awards
🏆 Web Hosting Provider of the Year - SME News
🏆 Excellence in Customer Experience Improvement - SME News
🏆 Gapstars Innovation Award

We were also named a finalist for Best Use of Data at the UK Business Tech Awards, recognition of the work going into how we use data to serve our customers better.

Behind every one of these wins is a team that's been quietly raising the bar on the technology we build, the security we provide, and the support our customers get every single day.

None of this happens by accident. It happens because of the people who show up and do the work, day in, day out.

To every one of them: thank you.

www.heartinternet.uk

08/05/2026

Security update for VPS and dedicated server customers

We’ve contacted affected customers today about two security updates that may require action:

• A cPanel & WHM patch update, expected from 5:00pm UK time on 8 May 2026
• A newly disclosed Linux kernel vulnerability known as Dirty Frag

If you manage a VPS or dedicated server with Heart Internet, please check your email and review the guidance carefully.

Where action is required, the email explains the relevant steps, including how to apply the cPanel update once available, or how to apply the recommended Dirty Frag mitigation while vendors prepare official kernel patches.

If you need help, please contact our Support Team through your Heart Internet customer area.

05/05/2026

A security heads up for our VPS and dedicated server customers.

Two vulnerabilities have been disclosed in Apache HTTP Server 2.4.66 - one critical (remote code ex*****on) and one moderate (privilege escalation that could affect servers with multiple users or websites).

Both are fixed by upgrading to Apache 2.4.67.

No exploits in the wild right now, but worth getting ahead of this by upgrading now.

Our Knowledge Base article details all the steps you need to take https://www.heartinternet.uk/support/article/apache-2-4-security-advisory.html

Drop us a message if you need a hand.

Managed plan customers: we're taking care of this for you.

Apache 2.4 security advisory

30/04/2026

We’re aware of a critical Linux kernel vulnerability, CVE-2026-31431, also known as “Copy Fail”, which may affect some VPS and dedicated server environments.

The issue is a local privilege escalation flaw in the Linux kernel’s AF_ALG cryptographic interface. If exploited, it could allow an unprivileged local user to gain root access.

We’ve emailed potentially affected customers directly with guidance on how to check their server and apply the recommended mitigation.

You can read the full advisory here: https://www.heartinternet.uk/support/article/copy-fail-linux-vulnerability-cve-2026-31431.html

If you have any questions, please contact our support team by raising a ticket through your Heart Internet customer area.

29/04/2026

Update: cPanel security patch now available

cPanel has now released a patch for the vulnerability identified in cPanel & WHM software.

This was a cPanel software issue affecting supported versions of cPanel globally, rather than a Heart Internet-specific issue. As a precaution, we took action to help protect customers while cPanel prepared and released the official patch.

If you manage your own server, cPanel advises running the following command as soon as possible:

/scripts/upcp --force

You can read cPanel’s official update here:
https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026

If your server is running an end-of-life operating system, such as CentOS 7, it may not be eligible for the latest cPanel updates. Please contact our support team and we can help advise on upgrading to a supported version.

Thanks again for your patience while this was being investigated.

CauseA security issue has been identified in the cPanel software affecting all currently supported versions relating to various authentication paths. ResolutionWe have pushed out a patch for the fo...

28/04/2026

A critical vulnerability has just been identified in cPanel's login authentication system, affecting all current versions of the software.

We acted immediately. cPanel, WHM, and webmail ports have been blocked across affected servers. Your sites and email delivery are running normally.

What is temporarily unavailable:
- cPanel control panel
- WHM
- Browser-based webmail

Email via desktop clients and mobile is unaffected.

We are monitoring for the official patch and will apply it as a priority. Our team is back on full shifts from 7am if you need to reach us.

More info: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

27/04/2026

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And then we’ll take care of updates, security, speed and backups, so you can focus on running your business.

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20/04/2026

Our Spring Sale is designed to make getting started easier.

For a limited time, you can get Managed WordPress Plus or Web Hosting Plus for £1 for your first month, ideal if you want to try the platform before making a bigger commitment.

You can also save on VPS with 50% off VPS Lite and 20% off all other VPS packages using the code SPRINGVPS at checkout.