Ventureside, 61 Bridge Street, Kington (2026)

28/05/2022

A great customer portal serves as a central location for your customers to access all the tools and information they need to manage their accounts and products. Bring everything together on a unified platform not only for the ease of customers, but also for internal teams by streamlining management.

Over 50% of consumers say that the main reason they cannot resolve an issue on their own is because there is too little information online.

Customers become frustrated when they waste time trying to search for the information they need, only to have to contact a representative because they weren’t able to get the answers they needed. Centralize all the information customers may need into the customer portal through FAQs, knowledge bases, chatbots, and virtual assistants.

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28/05/2022

Benefits of client portals
There are many benefits that both service provider and customer can reap from a client portal. Here are some to consider:

1. Collaboration
You can provide your clients and partners with personalised and specific pieces of information that may be useful to them. This could be a shipping company advising their customers of truck or airplane departure times so customers can place their orders using this information.

2. Accessibility
Portals give clients easy access to relevant information such as FAQs, troubleshooting tips, company and product details, and much more. With well-managed portals, all this information is correct and up to date.

3. Connected devices
Client portals make clients’ lives easier by making information available to them on a variety of devices. This keep them connected wherever they are. There is no need to stick to traditional working hours. In many cases this flexibility is not a nice-to-have, but a must-have.

4. Better communication
Client portals save the time it takes to authenticate if the client is who they say they are. Because the authentication will have taken place up front, it now only takes a successful login for a customer to be able to communicate with their service provider. This breaks down communication barriers that can sour a customer relationship.

5. Builds customer loyalty
Client portals can enhance customer experiences by offering extra channels for communication. When you make accurate, on-time information available to your customers, you are seen to be responsive to their needs. This gives you a much better chance of retaining that customer.

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28/05/2022

Blockchain technology is becoming more prevalent with every market cycle. As the popularity of cryptocurrencies grows, so does their acceptance by the mainstream public. That said, blockchain is far more than just a vessel for cryptocurrencies.

The technology itself has been deployed across various industries, such as supply chain, healthcare, and decentralized finance, among others. Assets like gold, company shares, and NASDAQ indices can now be tokenized and traded on the blockchain — over 2,000 of such assets are now available on Currency.com.

Consequently, the software development industry has seen an increasing growth of opportunities in this niche. New blockchain platforms are being developed all the time, and software companies choose to integrate the tech into their existing offering. As such, software developers that specialize in blockchain technology are in great demand. And because of the relative novelty of blockchain tech, there aren’t nearly enough software developers to fulfill this growing demand.

With an average salary of $100,000 per year, a blockchain developer is a lucrative job opportunity. For this reason, we would like to explore some of the main applications of blockchain technology in software development. Additionally, we will take a look at the most common programming languages that can be useful in this niche. Finally, we will analyze the required skills a developer should have to thrive in this industry.

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26/05/2022

While you may be able to recognize and appreciate the work of graphic designers, fashion designers, and architects in your everyday life, you may not think too often about experience designers. But user experience (UX) designers have a huge impact on the products most of us use every day, especially digital products like smartphone apps and websites.

A UX designer is in charge of how you interact with a product and the overall experience: What features does it offer? When you click a button on an app or website, where does it take you? Can you find that button? How many clicks should it take to put in your credit card information or sign up for a new account? How easy is it to figure out how to share a link or invite a friend? It’s a UX designer's job to figure that stuff out.

Mental Floss interviewed four people who work as UX designers to find out more about their job. Jonny Mack, a Seattle-based freelance designer, previously worked at Google designing products like Chrome OS and has since worked on projects such as Coinbase Wallet, a cryptocurrency app.
Rob Hamblen is a design director at the Berlin design agency AJ&Smart and has worked with clients like Adidas, Twitter, and Mercedes-Benz.

Here are 4 secrets you might not know about the job, from the user features UX designers hate to the reason they hope you never notice their work:

1. THE DEFINITION OF A UX DESIGNER VARIES A LOT
2. THERE ARE A LOT OF MEETINGS.
3. IF THEY DO THEIR JOB WELL, YOU NEVER THINK ABOUT THEM.
4. THEY HATE TUTORIALS

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26/05/2022

Customer preferences are always the primary driving force behind business development.

In today’s world, people demand an easy, efficient, and fast user experience. Therefore, there is a need for an outstanding website user interface and design to maintain customer satisfaction.

What is UX Design?
User experience (UX) refers to the overall experience that a visitor has while visiting a website or an app. So, it is concerned with all the aspects of the interaction between the company and the current or potential customers.

In today’s competitive environment, the importance of user experience design has been understood by most companies. There is a general agreement that an effective UX design helps you ensure the association between your business objectives and customers’ needs.

To ensure customer satisfaction, there are a great number of UX design tools that can help you create a product or service matching your potential customers’ needs and streamline the development of your business.

You can get detailed information about how to choose the best UX design tools for your business here. Also, check out our top UX UI design agencies for startups list for finding the best-suited agency for your business.

Why is it So Important?
If you wonder why user experience design is important to boost your website, here we mention the benefits of UX design that come with the use of the right UX design tools offered by several agencies.

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24/05/2022

Digitalization started way back in 2010, and user-centricity has played center stage ever since. However, the pandemic has proven that the opportunities in digitalizing the healthcare industry are way more significant and could serve as a step forward toward solving this worldwide problem using human-computer interaction.

Mobile health services, desktop software, healthcare software, wearable devices, telehealth, telemedicine, EHR… are all among the many areas that are subject to increased interest by investors in this field.

We had the chance to take part in a project of global importance in the field of digital health, related to bringing health information closer to people across the globe.

Our experience shows that to win in this space, well-thought UX/UI design is of crucial importance because it facilitates the workflows of different user personas, maximizes customer lifecycle value, creates meaningful user experience, adds up to the brand’s image and stays relevant to real users over time.

However, justifying the expense for the UX effort can often be difficult because not all stakeholders understand its impact on product performance, acquisition of potential target users, and the company’s bottom-line overall.

Let’s look at our 5 important arguments that can prove helpful when persuading management why is UX design important for the retention journey and why UX design matters for your business success:

1. Improves the reputation of your brand
2. Help end-users be more efficient by allowing them to complete tasks faster
3. Increase customer’s loyalty thanks to better customer experience
4. Fosters conversions and ROI
5. Investing in UX design upfront can significantly reduce costs later

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23/05/2022

If you are working in the industry, then you should know about the advantages of blockchain technology, i.e., its benefits. It will help you learn about the upcoming changes if your business is currently getting blockchain or plan to implement blockchain in the future. Mostly these benefits are closely related to core blockchain features. Let’s see what kind of benefit it offers.

This leads us to the end of our key benefits of blockchain technology topic. Now that you know about the importance of blockchain technology, you can make educated decisions on whether you want to use this technology or not.

Blockchain is a revolutionary technology with a huge impact on every sector out there. Our focus was only on the main sectors so that you can relate and understand its advantages.

The digital ledger makes everything this possible by providing a single place to store transactions. The streamlining and automation of processes also mean that everything becomes highly efficient and fast.

The fact that everything is stored in a decentralized ledger also makes it easy for everyone to trust each other. In short, blockchain utilizes its unique way of data storage to provide a highly efficient process with trust, transparency, and immutability.

We hope that all the above points have answered your question on what are the key benefits of blockchain technology.

To give you a better glimpse, let’s list out the advantages of blockchain technology that you get by using blockchain for your project.

22/05/2022

Trendy cryptocurrencies and nonfungible tokens (NFTs) capture media headlines and the public imagination, but these and other blockchain and distributed ledger technologies (DLTs) are also making waves in the enterprise. Much like the TCP/IP protocols that provide underlying support to enterprise network communications, shared ledgers could eventually become an integral, if invisible, foundation of business operations, allowing established industry leaders to expand their portfolios and create new value streams and enabling startups to dream up exciting new business models.

Blockchain and DLT platforms have crossed the disillusionment trough of the hype cycle and are well on their way to driving real productivity. They are fundamentally changing the nature of doing business across organizational boundaries and helping companies reimagine how they make and manage identity, data, brand, provenance, professional certifications, copyrights, and other tangible and digital assets. In fact, while companies canceled purely speculative blockchain projects during the pandemic, they doubled down on those delivering proven benefits.

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22/05/2022

Blockchain is one of the most exciting tech trends at the moment. It is a distributed, encrypted database model that has the potential to solve many problems around online trust and security. Many people know it as the technology that underpins Bitcoin and cryptocurrencies in general. However, its potential uses are far broader, encompassing digital “smart” contracts, logistics and supply chain provenance and security, and protection against identity theft. There are countless others – blockchain evangelists say it can potentially be used to improve security and integrity in any system that involves multiple parties sharing access to a database.

During 2022, spending on blockchain solutions by businesses is forecast to hit $11.7 billion. Here are some of the trends that will be driving this and some thoughts on how this will impact more and more lives over the course of the next year.

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21/05/2022

First, we will likely see greater investment in blockchain technology in the coming year. Unsurprisingly, finance will probably experience the most adoption, as the use of blockchain in the financial sector is anticipated to reach a value of 22.5 billion U.S. dollars by 2026. But outside of finance, blockchain investment will seep into innovative areas as well. For example, spending on blockchain in health care is expected to rise to $5.61 billion by 2025.

Blockchain not only appeals to corporate interests—developers on the ground seem excited as well. “Developers are waking up to the opportunities that blockchain brings,” explained Parker. “We’ll see a big increase in developers moving into the blockchain.” She pointed to a surge of developer interest in blockchain to construct tools that go beyond widgets to extract real business value.

We’re also seeing a peak of interest in blockchain funding from nation-states. For example, in 2021, the European Union announced plans for a multibillion-euro investment into blockchain infrastructure.

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21/05/2022

Most users leave a website in just 10-20 seconds. Over 28% of people uninstall an app within only two days of installing it. After seeing the disheartening stats, you’re probably asking: Why? Researchers asked the same question, and they found poor UI/UX design (User interface/ user experience design) to be the top reason why people stop engaging with a website or app. UI/UX is the most crucial aspect of a business, with the potential to make or break your brand.

Unfortunately, UI/UX is often underestimated and many businesses pay price in terms of user engagement and website traffic. Don’t allow your business to suffer the same fate. Here is why a good UI/UX is essential for your business:

1. Great UI/UX Results in Increased Customer Satisfaction
A bad UI/UX drives users away from your website or app. It results in nothing but poor customer satisfaction. On the other hand, an interactive UI/UX keeps users hooked and customers satisfied. It also increases the return of investment (ROI). That’s why it’s important to ensure excellent UI/UX quality.

2. Users Stay Hooked on an Interactive UI/UX
According to a Microsoft study in Time magazine, humans have an attention span of only 8 seconds. This means users can focus on your website/app for only 8 seconds. After that, they either stay or leave.

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20/05/2022

All these stats prove that a good UI/UX can have a spectacular effect on your business. It can bring more users to your website/app, make them stay for longer sessions, convince them to buy your product, and significantly boost your productivity. That’s why focusing on UI/UX design is important if you want to grow your business.

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