Yonder Digital Group

Yonder Digital Group Yonder Digital Group is an established UK outsourced customer management provider with a 1000+ seat, technology-enabled omnichannel contact centre

Today, consumers are increasingly concerned not just with purchasing products but also with the experience and interactions they have with brands. As a result, four out of five companies now consider customer experience as their competitive differentiator to drive revenue growth. Yonder Digital Group www.yonderdigitalgroup leverages over 20 years operational experience in customer service delivery

and technological innovation. We service clients across a range of industries with our 24/7/365 omni-channel, multi-lingual approach rooted in expert analysis of customer behaviour and optimising returns from every brand touchpoint. Yonder boasts 700+ seats across two UK centres-of-excellence powered by cutting edge technology, data analytics, tools and insight. Our proof-of-concept incubation services can help you nurture the development of new channels and innovations such as live chat, self-serve, automated knowledge management, chatbot and webRTC, all of which we provide as off the shelf solutions. We are not however limited to automating the customer contact process, and champion the use of highly trained live brand ambassador agents where appropriate to blend the experience of human to human contact with the very latest digital technology. Yonder can help you revolutionise your customer experiences by making brand interactions seamless, meaningful and memorable and drive a measurable ROI alongside uplifts in revenues and customer satisfaction. If your customer contact provision is currently under consideration, or you are actively looking at ways to reduce customer effort and operational costs whilst increasing revenue and customer satisfaction, we would welcome the opportunity to come and meet with you.

Fantastic cake sale at Yonder raised over £100 for Children in Need on Friday. Thanks for everyone who made and bought t...
19/11/2018

Fantastic cake sale at Yonder raised over £100 for Children in Need on Friday. Thanks for everyone who made and bought these delicious cakes. Brilliant effort!

What does mean to you? For us it is passion, communication and confidence. If you are a professional looking to build ...
20/09/2018

What does mean to you? For us it is passion, communication and confidence. If you are a professional looking to build your career in apply now for our new role: https://bit.ly/2MKog9L Please quote ref. FB01

Find your next great career opportunity at Yonder Digital Group

Charities need to step and improve their after 23% of UK consumers rated their contactability standard as poor. Find o...
19/09/2018

Charities need to step and improve their after 23% of UK consumers rated their contactability standard as poor. Find out more here: https://bit.ly/2oGt4zo

Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional...

How should companies cultivate exceptional to keep their customers loyal? Find out in our latest article: https://bit....
12/09/2018

How should companies cultivate exceptional to keep their customers loyal? Find out in our latest article: https://bit.ly/2wPfcGz

Our mission is to provide customers with the highest standards of . Do you share our same passion? If so, you could be ...
07/09/2018

Our mission is to provide customers with the highest standards of . Do you share our same passion? If so, you could be our next team member; we’ll provide you with a great induction program and on-the-job training. Find out more here: https://bit.ly/2MKog9L Please quote ref.FB01

Find your next great career opportunity at Yonder Digital Group

What is a key factor to improve image for charities? Find out in our latest report: https://bit.ly/2oGt4zo
06/09/2018

What is a key factor to improve image for charities? Find out in our latest report: https://bit.ly/2oGt4zo

The latest report from Yonder shows how charities are in great need of improving contactability standards as a key factor to improve public image.

Are you back from your holidays and feeling in need of a change? We are expanding our Group! If you have an instinct for...
31/08/2018

Are you back from your holidays and feeling in need of a change? We are expanding our Group! If you have an instinct for good and great listening skills our new role of Retail Customer Service Advisor may be the one for you. Find out more here: https://bit.ly/2MKog9L Please quote ref. FB01

Find your next great career opportunity at Yonder Digital Group

Professional and positive representatives are key for a great . Find out why here:
30/08/2018

Professional and positive representatives are key for a great . Find out why here:

Many people associate working in customer service with negativity. It can be a challenge to spend the day dealing with negative feedback, customer complaints

Working in our Group doesn’t only mean to be part of a leading UK contact centre, it also gives you the chance to be alw...
23/08/2018

Working in our Group doesn’t only mean to be part of a leading UK contact centre, it also gives you the chance to be always up to date with the world of with the possibility of taking part in a wide range of training workshops and coaching sessions. All you need to be is a friendly, confident and passionate professional! Follow this link to find out more: https://bit.ly/2MKog9L Please quote ref. FB01

Find your next great career opportunity at Yonder Digital Group

Customer experience is all about “appreciating the importance of each individual, making them a part of a community that...
22/08/2018

Customer experience is all about “appreciating the importance of each individual, making them a part of a community that is working towards something bigger, and feeling cared for” (https://bit.ly/2N7PofO ). We are here to help you achieve just that. Find out more: https://yonderdigitalgroup.com/

I asked 11 customer experience professionals to name “the ONE thing that companies must do THIS YEAR to get customers talking about their experience,” and here’s what they said.

Address

Melford Court, The Havens
Ipswich
IP39SJ

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+442033193747

Website

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