Highland IT Ltd.

Highland IT Ltd. The field of IT is what we’re about, with this in mind we strive to be at the cutting edge of technology.

We know not all customers have the resources to have the latest technology, so we work with them to come up with a solution that fits their budget. With our Headquarters in the Highland capital of Inverness, Highland IT provides a range of technical services to customers all over Scotland. Our services cater to small, medium and large businesses, offering a tailored approach depending on each Cust

omers unique requirements and budget. Highland IT was founded in 2005 by Director Jimmy Grant. Highland IT brings a fresh no-nonsense and innovative approach to IT services, with the customers’ needs at the core of our decision-making process. With this philosophy our goal is to exceed the expectations of all our customers by offering outstanding customer services, increased flexibility and greater value from all their IT assets. With over 25 years in IT, working for some of the worlds leading IT companies such as Dell and Accenture. Over the last 10 years, Highland IT has worked with some of Scotlands Premier Hotel chains and Boutique Hotels including Gleneagles, Hotel du Vin, Malmaison, Marriot and Holiday Inn.

Top 10 Secure Computing Tips for 2023Tip  #1 - You are a target to hackersDon't ever say, "It won't happen to me." We ar...
31/01/2023

Top 10 Secure Computing Tips for 2023

Tip #1 - You are a target to hackers
Don't ever say, "It won't happen to me." We are all at risk and the stakes are high - both for your personal and financial well-being and for the university's standing and reputation.

Cybersecurity is everyone's responsibility.
By following the tips below and remaining vigilant, you are doing your part to protect yourself and others.

Tip #2 - Keep software up-to-date
Installing software updates for your operating system and programs is critical. Always install the latest security updates for your devices:

Turn on Automatic Updates for your operating system.
Use web browsers such as Chrome or Firefox that receive frequent, automatic security updates.
Make sure to keep browser plug-ins (Flash, Java, etc.) up-to-date.

Tip #3 - Avoid Phishing scams - beware of suspicious emails and phone calls

Phishing scams are a constant threat - using various social engineering(link is external) ploys, cyber-criminals will attempt to trick you into divulging personal information such as your login ID and password, banking or credit card information.

Phishing scams can be carried out by phone, text, or through social networking sites - but most commonly by email.
Be suspicious of any official-looking email message or phone call that asks for personal or financial information.
Check out our Phishing Resources section for details about identifying phishing scams and protecting yourself.

Tip #4 - Practice good password management

We all have too many passwords to manage - and it's easy to take short-cuts, like reusing the same password. A password manager can help you to maintain strong unique passwords for all of your accounts. These programs can generate strong passwords for you, enter credentials automatically, and remind you to update your passwords periodically.

Our Protecting Your Credentials how-to article contains detailed recommendations for keeping your password safe.

Tip #5 - Be careful what you click

Avoid visiting unknown websites or downloading software from untrusted sources. These sites often host malware that will automatically install (often silently) and compromise your computer.

If attachments or links in the email are unexpected or suspicious for any reason, don't click on it.

ISO recommends using Click-to-Play(link is external) or NoScript(link is external), browser add-on features that prevent the automatic download of plug-in content (e.g., Java, Flash) and scripts that can harbor malicious code.

Tip #6 - Never leave devices unattended

The physical security of your devices is just as important as their technical security.

If you need to leave your laptop, phone, or tablet for any length of time - lock it up so no one else can use it.
If you keep protected data on a flash drive or external hard drive, make sure their encrypted and locked up as well.
For desktop computers, lock your screen or shut-down the system when not in use.

Tip #7 - Safeguard Protected Data

Be aware of Protected Data that you come into contact with and its associated restrictions. Review the UCB Data Classification Standard to understand data protection level requirements. In general:

Keep high-level Protected Data (e.g., SSN's, credit card information, student records, health information, etc.) off of your workstation, laptop, or mobile devices.
Securely remove sensitive data files from your system when they are no longer needed.
Always use encryption when storing or transmitting sensitive data.

Tip #8 - Use mobile devices safely

Considering how much we rely on our mobile devices and how susceptible they are to attack, you'll want to make sure you are protected:

Lock your device with a PIN or password - and never leave it unprotected in public.
Only install apps from trusted sources (Apple AppStore, Google Play).
Keep the device's operating system up-to-date.
Don't click on links or attachments from unsolicited emails or texts.
Avoid transmitting or storing personal information on the device.
Most handheld devices are capable of employing data encryption - consult your device's documentation for available options.
Use Apple's Find my iPhone(link is external) or the Android Device Manager(link is external) tools to help prevent loss or theft.

Tip #9 - Install antivirus/anti-malware protection

Only install these programs from a known and trusted source. Keep virus definitions, engines and software up-to-date to ensure your programs remains effective.

See our Minimum Security Standards Anti-Malware Software Guidelines for more information

Tip #10 - Back up your data

Back up regularly - if you are a victim of a security incident, the only guaranteed way to repair your computer is to erase and re-install the system.

For any assistance call us 01463217300
highland-it.co.uk
Highland IT Ltd.

Nice simple Rack and Cabling install completed recently.
29/06/2022

Nice simple Rack and Cabling install completed recently.

Highland IT Ltd. have our very own Cherry Picker, perfect for any installs at height.
29/06/2022

Highland IT Ltd. have our very own Cherry Picker, perfect for any installs at height.

One of our Engineers adding the finishing touches to a 700m Fibre run.
29/06/2022

One of our Engineers adding the finishing touches to a 700m Fibre run.

Satellite install for one of our rural customers in the lovely Scottish Weather. No snowballs were thrown during this in...
29/06/2022

Satellite install for one of our rural customers in the lovely Scottish Weather. No snowballs were thrown during this install.

CCTV camera installation for one of our favourite customers at the Glen Mhor/Waterside Restaurant.Glen Mhor Hotel & Apar...
29/06/2022

CCTV camera installation for one of our favourite customers at the Glen Mhor/Waterside Restaurant.
Glen Mhor Hotel & Apartments

18/06/2021

*About Us*
Highland IT Ltd. based in the heart of Inverness are looking for a new IT Support Engineer to provide a primary on-site presence to service clients throughout the North of Scotland. Working within a demanding environment you will provide high levels of technical expertise as well as an in depth working knowledge of client operating systems and individual needs and requirements.
This is an important role within the company and the successful candidate will have an input into a wide variety of IT projects. Highland IT Ltd. is part of the Ness Group of companies which also specialises in Communications.
*Duties*
Providing customer support via our Support Portal system to maintain our and our clients’ coverage of IT systems. This can but is not limited to servers, client PC’s/Laptops, printers and networks.
Performing on-site and remote installation and servicing of products including and not limited to servers, PC’s, printers and networking devices.
Liaising with Accounts department regarding invoicing for chargeable items that you install or supply.
Contributing to the installation and support of new IT products and services.
Assisting, when required with the administration and maintenance of Internet Services including domain registrations, customer web hosting and internet connectivity together with ensuring integrity of these systems.
Maintaining extensive customer details within our Support Portal and making sure that these are kept up to date at all times.
General administration of our Support Portal system.
Installation and maintenance of Cat5/Cat6 cabling
Security Testing, Pe*******on Testing and Reporting
Liaising with clients about their systems and offering ideas and proposals of ways to improve client systems and networks to both the client and the managing director
Quoting ideas and opportunities and presenting them in a clear and precise manner to the managing director and to clients.
Be willing to undertake training on bespoke software and hardware partnerships that the company have.
Contributing to company marketing campaigns.
*What you will bring*
Detailed knowledge of Microsoft Server Operating Systems
Good working knowledge of Active Directory
Good working knowledge of Microsoft Exchange Server/365
Excellent communication and reporting skills
Flexible approach to work and able to work under pressure.
*Experience Required*
Educated to HND/Degree level
3+ years in a technical support or field engineer role within a Managed Service Provider or IT Support environment preferred
A candidate with previous practical Electrical experience and a willingness to learn IT would also considered
Hands-on experience of network design, implementation and troubleshooting including cabling installation
Some ISP experience with services such as Broadband, web hosting, email hosting is desirable but is not essential
Full UK Driving License
*The Benefits*
Pension contribution after 3 months service
20 days holiday plus 2 weeks at Xmas/New Year per annum
Bonus if Company reaches yearly target

Address

24a Longman Drive
Inverness
IV11SU

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441463217300

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