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Clixifix - Customer Care, simplified

Name: Clixifix - Customer Care, simplified
Address: Evolve Business Centre, Houghton Le Spring, DH45QY, GB
Telephone: +441915007924
Price range: ££

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Clixifix - Customer Care, simplified

Customer care and defect management software helping housebuilders deliver a better homeowner experience. Enter clixifix®.

Buying a new home is the ultimate purchase experience, meaning House Builders need to provide the ultimate level of Customer Care. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.

16/10/2026

To mark World Mental Health Day, Team clixifix® took a little time away from our desks for coffee, cake and a good catch-up! ☕🍰

We've recently introduced Fika Friday, inspired by our time in Sweden at the recent SmartCraft conference.

Fika is a Swedish tradition of taking a break from the working day to enjoy a coffee, something sweet and, most importantly, a chance to connect with others. We loved the idea so much, we decided to bring a little bit of Sweden back to clixifix®!

With some of our tech team joining us over Teams, it was a lovely opportunity to catch up, switch off for a moment and spend some time together.

A small reminder that sometimes taking a break and making time for each other can make all the difference.

15/10/2026

A brilliant day at the SHINE Together Conference today!

Team clixifix® had the pleasure of joining housing professionals from across the North East for a day of collaboration, knowledge sharing and some really valuable conversations.

From AI and Awaab’s Law to Customer Service and STAIRs, it was a fantastic opportunity to hear about the challenges facing the social housing sector and share ideas with the people tackling them every day.

We were also proud to see our very own Nadine Dack, Head of Business Operations, leading an interactive workshop exploring customer service, communication and how better defect management can help improve the resident experience, alongside insights from Believe Housing, supplied by Delivery Manager Rebecca Marshall.

A big thank you to SHINE (Social Housing in the North East) for bringing everyone together and creating such a welcoming space for open discussion and learning.

We're already looking forward to the next one!

09/10/2026

It's National Customer Service Week, and we're celebrating the unsung heroes working behind the scenes to deliver great customer care! 👏

And what better time to shine a spotlight on Hill Group UK, who are celebrating 10 years of streamlined aftercare with clixifix®.

To mark a decade of partnership, we recently visited the Hill team to present them with our Customer Care Award 2026, recognising their continued commitment to delivering a responsive, customer-focused aftercare experience.

And there are some impressive numbers behind those 10 years...
🏡 Over 27,600 plots managed
🔧 More than 381,000 defects recorded
✅ A defect closure rate of over 98%

A fantastic milestone for a team that continues to put homeowners at the heart of what they do.

Congratulations to everyone at Hill Group, and a big thank you to all the customer care teams making a difference every day!

Read the full story behind our 10-year partnership: https://eu1.hubs.ly/H0yZpdg0

08/10/2026

A big thank you to the team at Thirteen for having us this week! 🎥

We had a brilliant day filming with Fiona, Paul, Karen and Sam, hearing more about how they use clixifix® and the role it plays across their teams.

There’s something really exciting in the works, and we’re looking forward to sharing more, very soon.

Thanks again to the team at Thirteen for giving up their time and being such great sports in front of the camera!

05/10/2026

Response times down. KPIs improving year on year.

That’s the impact Denbury Homes, a HBF 5* Housebuilder, are seeing from a more joined-up approach to customer care with clixifix®.

With around 300 homes currently managed through the platform, the Denbury team use clixifix® to bring defects, customer communication and subcontractor performance into one clear process.

The result?

Less reliance on calls and emails, better visibility across each property, and a clear timeline that helps customer care, site teams and homeowners stay on the same page.

As Sinead Benton, Head of Customer Care, put it:
“You can see the decrease in our response times and the KPIs have improved year on year, so I think that speaks for itself.”

If you want to understand how your team could replicate that success, book a demo of clixifix® and see what a more joined-up aftercare process could look like for you: https://eu1.hubs.ly/H0yNtGv0

02/10/2026

September kept us busy… so here’s the latest clixifix® Monthly Mix 🍂

From team milestones, to One SmartCraft, product updates and plenty happening across the clixifix® community, there’s been a lot to look back on.

⭐ Some big team milestones this month:
Lydia Hogg – 2 years
Sarah MacNeil – 2 years
Graham Ravenhall – 4 years
Clair Currie – an incredible 10 years with clixifix®!

👋 We also saw Fiona Atkins step into her new role as Sales Manager.

🇸🇪 September also took us to Båstad, Sweden for the SmartCraft Conference, where more than 200 SmartCrafters came together for a few brilliant days of ideas, collaboration and connection.

🏡 It was also a big month for our Residents’ Portal, with the final changeover completed and all customers and residents now using the refreshed experience.

📊 And we launched our free Customer Care Health Check, giving aftercare teams a quick way to benchmark their current approach and see whether they’re Reactive, Developing or Streamlined: https://eu1.hubs.ly/H0yMXZX0

🏘️ We had a few customer milestones to celebrate too:
1 year with Aitch Construction
3 years with Citu
5 years with Onward Homes and Cornovii Homes 10 years with Hill Group, a milestone we were especially pleased to celebrate this September.

A packed month all round. Thanks, as always, to our team, customers and everyone across the wider clixifix® community who continues to be part of it.

That’s September wrapped up. On to October! 👋

01/10/2026

The clixifix® community is growing across Northern Ireland. 👋

We’re delighted to welcome DB Building Contracts to clixifix® following their recent rollout training with our team.

It’s another brilliant addition to the growing network of organisations using clixifix® across Northern Ireland.

Thanks again to the DB team for having us over for training. We’re looking forward to seeing the platform in action!

👉 Find out more: https://eu1.hubs.ly/H0yCdHs0

28/09/2026

Another housebuilder has joined the clixifix® community. 🏡

We’re delighted to welcome Essex Housing to clixifix®, as the team begins using the platform to support its approach to defect management and aftercare.

Their current Lexden Gardens development is transforming a former cottage hospital into new homes, with more residential development planned across the site.

With clixifix®, the team will have greater visibility across defects, contractors and performance, all managed through one connected platform.

Even better, principal contractor Kind & Co has joined the rollout training too, helping create a joined-up approach as the project progresses.

Welcome to clixifix®, Essex Housing!

👉 Read more about the latest addition to our growing community: https://eu1.hubs.ly/H0yC8dh0

25/09/2026

60% of Customer Care teams are still ‘Developing’.

The first results from our FREE Customer Care Health Check are starting to come in, giving us an early snapshot of how teams are managing aftercare today.

So far:

🟠 20% Reactive
🟢 60% Developing
🔵 20% Streamlined

So, how does your team compare?

Answer just 8 quick questions to benchmark your current approach and discover whether your aftercare operation is Reactive, Developing or Streamlined.

There are no right or wrong answers. It’s simply a practical way to understand what’s working well, where friction may still exist and where your next opportunities to improve could be.

📊 Take the free Customer Care Health Check: https://eu1.hubs.ly/H0yB9LH0

22/09/2026

How efficient is your aftercare process?

We’ve launched our FREE Customer Care Health Check to help customer care teams benchmark their current approach and identify where there may be opportunities to improve.

Answer just 8 quick questions and discover whether your aftercare operation is

➔Reactive
➔Developing
➔Streamlined.

You’ll receive your aftercare type, tailored recommendations based on your responses and a free benchmarking resource to help put your result into context.

There are no right or wrong answers. It’s simply a practical way to understand what’s working well, where friction may still exist and where your next opportunities to improve could be.

📊Take the free Customer Care Health Check: https://eu1.hubs.ly/H0yw8f80

Address

Evolve Business Centre
Houghton Le Spring
DH45QY

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4pm

Telephone

+441915007924

Website

https://www.clixifix.com/

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