Clixifix - Customer Care, simplified

Clixifix - Customer Care, simplified Customer care and defect management software helping housebuilders deliver a better homeowner experience. Enter clixifix®.

Buying a new home is the ultimate purchase experience, meaning House Builders need to provide the ultimate level of Customer Care. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.

A catch up with the team at Oakley Homes last week 👋Our Customer Success Manager, Abby, visited the team to catch up on ...
28/08/2026

A catch up with the team at Oakley Homes last week 👋

Our Customer Success Manager, Abby, visited the team to catch up on their clixifix® account, talk through how they’re using the platform and share some of the latest changes coming to the Residents’ Portal.

Having been with clixifix® for less than a year, Oakley Homes are already finding new ways to streamline aftercare, including using SMS to keep customers informed.

Thanks to the Oakley Homes team for having us!

We’re delighted to welcome another new face to the clixifix® team! Say hello to Lauren Haddow, our newest Sales Developm...
26/08/2026

We’re delighted to welcome another new face to the clixifix® team! Say hello to Lauren Haddow, our newest Sales Development Representative 👋

Lauren will be helping us connect with more housebuilders and contractors looking to simplify their approach to aftercare and defect management, and showing them what life beyond spreadsheets, inboxes and endless chasing can look like.

She’s already settling into the team, getting stuck into the role and getting to know the industry and all things clixifix®.

We’re really pleased to have you on board, Lauren. Welcome to the team! 🌟

21/08/2026

What would it mean for your customer care team to reduce emails by 80%?

For Clarendon Homes, moving aftercare into clixifix® has helped create a smoother, more structured experience for both their team and their customers.

After previously managing aftercare through spreadsheets, Word documents and emails, the team wanted a purpose-built platform that focused specifically on the aftercare journey.

Since making the move, Clarendon Homes have seen:
• Emails reduced by around 80%
• Fewer telephone calls into the team
• Around 9 out of 10 customers jumping straight into clixifix®
• Clearer visibility for homeowners after handover
• Better reporting to understand performance and reduce defects
• A smoother day-to-day process for the customer service team

As the team explain, aftercare may be the final stage of the purchasing journey, but it is arguably one of the most important.

Watch the video to hear how Clarendon Homes are using clixifix® to improve their aftercare service or read the full story here: https://eu1.hubs.ly/H0xKDM00

The clixifix® community is growing across the South Coast and South East.We’re delighted to welcome Morrish Homes, Shore...
20/08/2026

The clixifix® community is growing across the South Coast and South East.

We’re delighted to welcome Morrish Homes, Shorewood Homes and Vander Homes to clixifix® as all three housebuilders take the next step in strengthening their approach to aftercare.

From clearer visibility across developments to contractor performance tracking, resident communication and reporting, clixifix® will help each team bring more structure and control to the post-handover process.

It’s great to have them on board and to see our network continuing to grow across the region.

👉 Read more about the latest additions to the clixifix® community and how we support smarter aftercare: https://eu1.hubs.ly/H0xKG-f0

What if you could understand the full story behind a defect at a glance?That’s the kind of AI we’re interested in.clixif...
18/08/2026

What if you could understand the full story behind a defect at a glance?

That’s the kind of AI we’re interested in.

clixifix® uses AI to summarise the history of individual defects, helping customer care teams quickly see what’s happened, what’s been discussed and where things currently stand.

It’s a simple feature, but one that can make a real difference when you’re managing hundreds or thousands of defects. Fernham Homes are among the clixifix® customers already using AI to make aftercare quicker, clearer and easier to manage.

AI doesn’t need to reinvent the whole process to be useful. It should remove friction, surface the information teams need and help keep aftercare moving. Book a demo with our team to see how clixifix® can streamline your aftercare processes: https://eu1.hubs.ly/H0xH_s60

This week, Nadine, Clair and Graham visited the team at Fernham Homes to spend time with their Senior Leadership Team an...
14/08/2026

This week, Nadine, Clair and Graham visited the team at Fernham Homes to spend time with their Senior Leadership Team and dive into how they can get even more from clixifix® as they continues to grow.

The session looked beyond day to day defect management and into the wider possibilities of the platform, from supporting key milestone inspections and improving visibility of performance data, to making greater use of reporting and creating more efficient, joined-up processes across the business.

We also gave the team a sneak peek at some exciting new functionality coming soon, alongside an introduction to the Residents’ Portal.

It was a really valuable opportunity to bring different teams together, explore what’s possible and help Fernham shape how clixifix® can support their processes moving forward. Thanks to everyone at Fernham Homes for having us!

We’re immensely proud to share that we have been shortlisted for Best Use of AI at the Housing Executive Awards 2026.The...
10/08/2026

We’re immensely proud to share that we have been shortlisted for Best Use of AI at the Housing Executive Awards 2026.

There’s a lot happening behind the scenes when it comes to AI at clixifix® right now, so it feels particularly special to have that work recognised.

From AI-generated defect summaries that help teams quickly understand complex cases, to image recognition that supports faster and more consistent defect logging, our focus has always been on practical AI that makes everyday aftercare easier.

And we’re only getting started. We have plenty of other AI tools mapped out in our development pipeline centred around real challenges faced by housing and customer care teams.

A huge thank you to everyone across Team clixifix® who has helped shape, develop, test and bring these ideas to life. We’ll be keeping everything crossed for October! 🤞

The resident experience does not end at handover, and neither should your branding.In our latest blog, Clair, Head of Cu...
07/08/2026

The resident experience does not end at handover, and neither should your branding.

In our latest blog, Clair, Head of Customer Success at clixifix®, shares why consistency matters throughout the entire customer journey.

Residents become familiar with an organisation’s branding, communication style and service long before they move into their home. Carrying that familiarity into aftercare can help residents feel confident that they are using the right platform, following the correct process and communicating through an approved channel.

Clair explores how the clixifix® Residents’ Portal Advanced can be tailored with an organisation’s logo, colours and branding, as well as how branded Home User Guides can sit naturally alongside existing handover information.

Read the full blog to learn how a more familiar, joined-up aftercare experience can support both residents and customer care teams: https://eu1.hubs.ly/H0xtXpb0

03/08/2026

The July clixifix® Monthly Mix is here! ☀️

It’s been a month of new faces, milestones and plenty to celebrate across the business.

🏡 Earlier this month, we hosted a live webinar showcasing our new and improved Residents’ Portal. Attendees got a first look at the redesigned resident experience, how it works and the branding options available to help organisations make the portal feel like their own.

👋 We were delighted to welcome Natalie Charlotte Gray to the clixifix® team, and we also had the pleasure of hosting SmartCraft’s new CFO, Tobias Lindquist, during a visit to the office.

We’re celebrating some brilliant team milestones this July:
⭐ Abby Clark, 5 years
⭐ Chris Pickard, 3 years
⭐ James Farrell, an incredible 13 years!

A huge thank you to Abby, Chris and James for all the hard work, knowledge and personality they’ve brought to clixifix® over the years. We’re very lucky to have you!

We’re also celebrating several customer anniversaries this month:
🏘️ 1 Year: Ogilvie Homes, HarperCrewe
🏘️ 3 Years: Easy Living Developments
🏘️ 5 Years: Big Sky Living, Ben Bailey Homes

A warm welcome to Natalie, congratulations to everyone celebrating a milestone, and a big thank you to the customers and team members who made July another memorable month at clixifix®.

30/07/2026

Clear visibility can make a huge difference during a busy handover period.

At their Trent Lane development, the Norse Homes team completed 12 houses and 22 apartments, with defects being raised, residents needing updates and important documents required for every property.

Using clixifix®, Sarah and the team have one place to manage it all. They can see what has been raised, understand what needs attention and communicate without relying on separate spreadsheets, calls or message threads.

This gives the whole team a shared view of progress and helps ensure important information is not missed.

Are you a housebuilder looking to streamline your aftercare? Discover how clixifix® can help: https://eu1.hubs.ly/H0xhXKF0

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Evolve Business Centre
Houghton Le Spring
DH45QY

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Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm

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+441915007924

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