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Clixifix - Customer Care, simplified

Name: Clixifix - Customer Care, simplified
Address: Evolve Business Centre, Houghton Le Spring, DH45QY, GB
Telephone: +441915007924
Price range: ££

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Clixifix - Customer Care, simplified

clixifix® is a 100% web-based portal specifically designed to help House Builders effectively admin Enter clixifix®.

Buying a new home is the ultimate purchase experience, meaning House Builders need to provide the ultimate level of Customer Care. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.

08/06/2026

CALLING ALL CLIXIFIX® USERS 📣

Need a little extra support from clixifix®?

Support+ is designed for customer care teams who want more hands-on help, whether that’s getting new starters up to speed, refreshing team knowledge, supporting admin tasks, or helping contractors and clients make better use of the portal.

It gives your team access to additional training, practical guidance and extra capacity when you need it most, helping you stay confident, consistent and in control. With Support+, your team can unlock:

✅ User Training
✅ Admin Support
✅ Stakeholder Training
✅ Demo Environment
✅ Holiday Shutdown Support

All alongside the support you already receive from your Dedicated Account Manager and the clixifix® Support Team.

Already using clixifix® and want to find out more?
👉Speak to your Account Manager or contact the clixifix® team.

05/06/2026

We’re delighted to welcome Lewis Hunter to the clixifix® team as our newest Sales Development Representative 🎉

With experience across both Sales and Customer Success, Lewis brings a great understanding of customer relationships and what it takes to support people through the early stages of their journey with clixifix®.

He’s already settled in brilliantly, bringing plenty of energy and curiosity, we love the fresh perspective that he’s bringing to the team!

Excited to have him on board and looking forward to what we’ll achieve together.

04/06/2026

Still managing defects through spreadsheets, shared inboxes and manual updates?

For housebuilders, aftercare can quickly become difficult to manage without the right systems in place. Missed updates, unclear ownership and disconnected communication can all lead to delays, added admin and a poor experience for homeowners.

clixifix® is purpose-built defect management software designed specifically for housebuilders, helping customer care teams centralise defect reporting, improve contractor collaboration and gain clearer visibility across every stage of the aftercare process.

With real-time updates, audit trails, contractor portals, automated notifications and powerful reporting, clixifix® helps teams resolve issues faster, stay in control and deliver a more efficient customer care experience.

Ready to see how it could work for your team?

Book a demo today and discover how clixifix® can simplify customer care for your developments: https://eu1.hubs.ly/H0vTNwT0

01/06/2026

clixifix® Monthly Mix | May Edition

Another month packed with milestones, celebrations, and customer anniversaries across the clixifix® team and community…

⭐Cameron Shaw, Product Manager, 1 year with clixifix®
⭐Nadine Dack, Head of Sales, 9 years with clixifix®
💍Huge congratulations to (the new!) Christina Renn and her partner Louis on their wedding this month!

And a big thank you to our customers celebrating milestone anniversaries with us:
🏘️3 Years: Denbury Homes, Beechcroft Developments
🏘️5 Years: KAM Design

From team milestones to long-standing customer partnerships, it’s always great to take a moment to celebrate the people behind clixifix®.

Thank you to everyone who continues to be part of the journey!

26/05/2026

How quickly can aftercare transformation really happen?

For many housebuilders, moving away from shared inboxes, spreadsheets, and manual defect tracking can feel like a major operational shift, and one of the biggest questions is always, how quickly will we see value? For Esquire Developments, the answer was clear.

Just six months after implementing clixifix®, they had already centralised defect management, improved reporting and visibility, strengthened contractor accountability, and created a clearer customer care journey for homeowners.

Early success does not have to take years. Sometimes, six months is enough to completely change the way aftercare works.

Esquire’s experience shows what early success can look like, and what other housebuilders can take from making the move to a more structured aftercare process.

If you are looking to create the same clarity, control, and accountability in your own aftercare process, this is well worth a read. Read more and see what early success could look like for your business: https://eu1.hubs.ly/H0vzqQc0

22/05/2026

Customer Care teams, this one’s for you!

Welcome to Spot the Defect.

We’ve created a little Fun Friday challenge for the aftercare professionals out there. This room is packed with defects, some obvious and some a little harder to spot.

🧐But not everything is quite what it seems…

Let us know how many you can find, bonus points if you can name each one correctly. Good luck 🔎

19/05/2026

Calling clixifix® users!

We’ve been working on something exciting behind the scenes, so if a Blue Letter lands on your desk over the next few days, keep an eye out…

Inside is a little something we think customer care teams are going to want to see.

If you’re not one of the lucky few this time, get in touch! We’ve got plenty more campaigns, updates and surprises coming your way very soon.

15/05/2026

Bringing customer care into the spotlight…

Yesterday we had the pleasure of being on site with the team at Norse Homes alongside Ithica’s Matt McGough, capturing some great content that we’re looking forward to sharing soon.

A big thank you to the Norse Homes team for having us and for giving us a behind-the-scenes look at how they deliver customer care day to day. It was brilliant to spend time with the team, hear more about their approach, and capture some really insightful conversations along the way.

There’s something very exciting on the way, keep your
eyes peeled 👀

11/05/2026

Another great customer visit, this time with the team at Chartway Partnerships Group.

Chloe from our Customer Success team spent time running through their latest data insights, answering questions and discussing recent platform developments, alongside some exciting improvements still to come.
One area that really stood out was subcontractor engagement. Chartway have done a fantastic job building strong engagement across their contractor network, with a high number of subcontractors actively logging in, managing work and completing actions through clixifix®, something that can often be a challenge to maintain across contractor networks.

These sessions are always so valuable for both sides. They give us the opportunity to share insight and recommendations, while also getting feedback from the teams using clixifix® day in, day out.

Thanks again to everyone at Chartway Partnerships Group for the warm welcome and great feedback!

08/05/2026

We’re pleased to welcome Fernham Homes to the clixifix® community as they roll out a smarter, more specialist approach to customer care across the South East.

By choosing clixifix®, Fernham Homes are strengthening their aftercare operations with a platform built specifically for defect management, giving them greater visibility, stronger subcontractor accountability, and smoother communication with residents throughout the customer journey.
From one central platform for defect data to tailored KPI reporting and automated resident updates, clixifix® helps aftercare teams work more efficiently and deliver a better homeowner experience.

We’re looking forward to supporting Fernham Homes on the journey ahead. If you’re reviewing your aftercare processes and looking for a more dedicated approach to defect management, speak to an expert today: https://eu1.hubs.ly/H0v76zb0

Address

Evolve Business Centre
Houghton Le Spring
DH45QY

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4pm

Telephone

+441915007924

Website

https://www.clixifix.com/

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