Acuiti Solutions Ltd

Acuiti Solutions Ltd Providing a complete business ICT service and solution. Covering all aspects of computing, networking, telephony & connectivity.

Supply, service, support & consultancy.

14/02/2022

As the Business Admin apprentice, you will be the first point of contact for our customers. Duties for this role include offering administrative support across the team, managing correspondence and handling phone calls. You should have a pleasant and approachable personality, as this is a customer service role. The ability to multitask and prioritise workload in a timely and effective manner whilst under pressure are essential for this position.
You will be responsible for logging requests and keeping track of them ensuring they are handled in line with expectations.

General Duties and Responsibilities:
To accurately record requests using the IT service helpdesk.
Maintain and update client information database.
Monitor, respond to and co-ordinate requests.
Answer, assess and distribute incoming phone calls.
Provide concise & accurate information, written & verbal.
Perform clerical duties.
Accept stock deliveries and ensure all items are recorded correctly.
Provide administrative assistance to all colleagues.

Salary:
Salary meets NMW and will increase with knowledge and abilities.

Acuiti Solutions - Employer:
Acuiti Solutions Ltd is located in Holsworthy, Devon, and was founded in 2001. We provide IT, network and communication services and support throughout Devon and Cornwall.

Qualifications Required:
The successful candidate will be required to have a grade 4 (C) or above in Maths and English, or equivalent.

Skills & Qualities:
Excellent IT skills and computer literacy - especially Excel and Outlook.
Great communication skills.
Previous experience within a customer service role would be beneficial.
Very organised with a high level of attention to detail.
Enthusiastic & flexible.

Future prospects:
On completion of the Business Administration qualification there may be opportunities to progress within the business.

Training provided:
The successful candidate will receive full training in the workplace with the support of an experienced team. You also be required to attend Exeter College once a week, starting in March 2022, to work towards the completion of the Level 3 Business Administration apprenticeship standard.

13/08/2021

We have a vacancy for a Level 3 Business Administrator Apprentice based in our Holsworthy office.

The successful applicant will be required to work full time Monday to Friday and, in time, Saturdays/Bank Holidays on a rota basis, currently one in three.

A confident, professional telephone manner is essential as the job will be predominantly phone based.

Daily duties will include:
Maintaining accurate client information using our helpdesk.
Being first point of contact for all inbound calls - recording client information, establishing the reason for calling and transferring to the appropriate technician as required.
Liaising with clients to progress requests, coordinate site visits and manage customer expectations.
Performing general office administration tasks.
The successful candidate must be very proficient in all areas of general IT including use of Microsoft Office, web browsers and the Windows operating system. Excellent attention to detail and strong communication skills are essential along with the ability to prioritize and manage your own workload.

We are a service provider to a diverse client base and often working on multiple urgent requests with short deadlines so the ability to multi-task and work effectively under pressure is a must.

The position is available for an immediate start with the apprenticeship starting in September on a day release basis at Exeter College.

30/04/2021

We have a vacancy for a Business Administrator Apprentice based in our Holsworthy office.

The successful applicant will be required to work full time Monday to Friday and, in time, Saturdays/Bank Holidays on a rota basis, currently one in three.

Daily duties will include:
Maintaining accurate client information using our helpdesk.
Being first point of contact for all inbound calls - recording client information, establishing the reason for calling and transferring to the appropriate technician as required.
Liaising with clients to progress requests, coordinate site visits and manage customer expectations.
Performing general office administration tasks.

The successful candidate must be very proficient in all areas of general IT including use of Microsoft Office, web browsers and the Windows operating system. Excellent attention to detail and strong communication skills are essential along with the ability to prioritize and manage your own workload. We are a service provider to a diverse client base and often working on multiple urgent requests with short deadlines so the ability to multi-task and work effectively under pressure is a must.

This apprenticeship is open to all ages, both school leavers (GSCE or A level) or anybody wishing to retrain for a new career. The position is available for an immediate start with the apprenticeship starting in September on a day release basis at Exeter College.

07/04/2021

We have a vacancy for a ICT Helpdesk Administrative Assistant based in our Holsworthy office.

The successful applicant will be required to work full time Monday to Friday and Saturdays/Bank Holidays on a rota basis, currently one in three.

An apprenticeship/trainee position could be considered for the right candidate.

Daily duties will include:
Maintaining accurate client information on our helpdesk.
Being first point of contact for all inbound calls - recording client information, establishing the reason for calling and transferring to the appropriate technician as required.
Liaising with clients to progress requests, coordinate site visits and manage customer expectations.
Performing general office administration tasks.

The ideal candidate will be very proficient in all areas of general IT especially use of Microsoft Office, Excel in particular. Excellent attention to detail and strong communication skills are essential along with the ability to prioritize and manage your own workload. We are a service provider to a diverse client base and often working on multiple urgent requests with short deadlines so the ability to multi-task and work effectively under pressure is a must.

03/03/2021

As the Helpdesk Administrator you will generally be the first point of contact for customers.

Duties for this role include offering administrative support across the team, managing correspondence and handling phone calls. You should have a pleasant and approachable personality, as this is a customer service role. The ability to multitask and prioritise workload in a timely and effective manner whilst under pressure are essential for this position as the job can be fast paced.

You will be responsible for logging requests using our PSA platform and keeping track of them ensuring they are handled in line with expectations.

General Duties and Responsibilities:
To accurately record requests using the IT service helpdesk.
Maintain and update client information database.
Monitor, quickly respond to and co-ordinate requests.
Answer, assess and distribute incoming phone calls.
Provide concise & accurate information, written & verbal.
Perform occasional clerical duties.
Accept deliveries and ensure all items are recorded correctly.
Coordinate technicians including site visits & client updates.
To manage loan equipment and any supplier return requests.
Provide administrative assistance to all colleagues.
This is a non exhaustive job description covering the main responsibilities of this role.

Location & commitments:
Permanent, full time.
Office based in Holsworthy, Devon.
Hours - 08.30 to 17.30 weekdays. (42.5 hours per week)
Will include some weekend and bank holiday work on a rota basis. (Currently every third Saturday morning & one bank holiday in three)
May consider part time hours for the right candidate. (Minimum of 25 hours per week, 09:30 to 14:30 weekdays)

Candidate requirements:
Excellent IT skills and computer literacy - especially Excel and Outlook
Ability to work flexibly and with enthusiasm.
Excellent communication & organisational skills.
Good attention to detail and ability to show initiative.
Ability to prioritise workload without supervision.
Previous experience within a customer service role desirable.

04/02/2021

As the Helpdesk support co-ordinator and office administrator you will generally be the first point of contact for customers.

You will be responsible for logging requests and keeping track of them ensuring that they are handled in line with customer expectations.

Duties for this role include offering administrative support across the team, managing correspondence and handling phone calls.

You should have a pleasant and approachable personality, as this is a customer service role.

Multitasking and prioritising workload in a timely and effective manner are essential for this position as the job can be fast paced.

General Duties and Responsibilities:
• To accurately record requests using the IT service helpdesk.
• Maintain and update client information database.
• Monitor, quickly respond to and co-ordinate incoming requests.
• Answer, assess and distribute incoming phone calls.
• Provide concise & accurate information, written & verbal.
• Perform clerical duties such as filing, and photocopying.
• Accept deliveries and ensure all items are recorded correctly.
• Coordinate technicians including site visits & client updates.
• To manage loan equipment and any supplier return requests.
• Provide administrative assistance to all colleagues.

The Job description covers the main responsibilities of this role and is not exhaustive. You will be expected to carry out other activities that are within the scope of the position.

Location & commitments:
Permanent, full time.
Office based in Holsworthy, Devon.
Hours - 08.30 to 17.30 (½ hour unpaid lunch break) weekdays.
Will include some weekend work on a rota basis.
(Currently every third Saturday morning)
May consider part time hours for the right candidate. (Minimum of 09:30 to 14:30 weekdays)

Candidate requirements:
Excellent IT skills and computer literacy.
Ability to work flexibly and with enthusiasm.
Excellent communication & organisational skills.
Good attention to detail and ability to show initiative.
Ability to prioritise workload without supervision.
Previous experience within a customer service role desirable.

Contact us to apply:
To apply please contact us initially through Facebook including your current CV and a covering letter telling us why you would be the perfect candidate for the role.

31/12/2020

We are looking for an ICT support technician to join our team. This will be a permanent position based in our Holsworthy office. Primary duties will be providing telephone and remote support to our client base, bench repairs/upgrades and eventually field work (installations & repairs).

Work hours are Monday to Friday 08:30 to 17:30 and weekends on a rota basis (currently every third Saturday morning).

Previous technical experience is not necessary as training is provided but a good level of general IT competence along with great attention to detail is essential.

We may consider this role as an apprenticeship for the right candidate.

To apply, or for more information, please contact us via Facebook in the first instance.

Address

The Laurels, Trewyn Road
Holsworthy
EX226HX

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Saturday 8:30am - 12:30pm

Telephone

+441409259196

Website

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